new toshiba satelite laptop will not boot up

[sparky12345]

My problem, is with my daughters new toshiba L300 satellite laptop.I know it has vista home premium installed.When we switch it on it goes through the routine, gets to the language options then a black screen comes up with all the self checking results on.It then tells us to press any key.The word windows 32 comes up then nothing, the cursor just flashes on & off!

Is it requesting some sort of command which I have to type in?

any advice would really be appreciated , she wants to get on it like yesterday.

 

Thanks, merry Christmas

[BeeCeeBee]

If this is the very first attempt to boot and you have never used the lappy before I would suggest that you use the product recovery disc that comes with the Toshiba.

 

While this will wipe all data and start over with a clean system, that should not be a problem if there is nothing of yours (or hers) on the machine to lose.

Edited December 25, 2008 by BeeCeeBee

[sparky12345]

Thanks , but I do not have any sort of disk with the laptop.I really should have windows vista disk in my opinion.I brought it from Staples. I fear I may have to phone Toshiba or take it back to staples. Trouble is I cannot do anything until the 27th.

[BeeCeeBee]

I am not a Vista user and have no idea if what I am going to tell you is correct however I have read elsewhere that a flashing cursor is not that uncommon with new Vista install. It has been suggested that the sleep settings in bios should be checked. I have seen S3 suggested. Again. this is strictly from an outside source.

[sparky12345]

Sorry to seem a little dim but how do I get into bios?

Thanks again.

[BeeCeeBee]

When your Toshiba startup screen appears press the button it tells you.

[sparky12345]

Found bios now, but no sleep options displayed?I think its a return to shop job.

[BeeCeeBee]

I will look in my Toshiba bios but no promises.

[sparky12345]

Thanks.You are very kind.My daughter is very frustrated she cant get on it.A bit annoying when you buy an expensive laptop & it does not work 1st time.

[BeeCeeBee]

Ok I do not like giving advice where I am not qualified but I did look in the bios (XP System) and the only thing I can find that may be meaningful is in advanced. Be sure that wake up on keyboard is enabled.

 

Otherwise keep watch on Extreme Tech Support - Free PC Help for some real expert advice.

 

I will say this. If it must go back to Staples insist on a new machine. You should not have to send a machine that has never booted for repair. Otherwise just insist on a return and buy it elswhere. I doubt if staples has any in store expertise.

[sparky12345]

Thanks. I think its a return to Staples job now.I went through the bios options & nothing sticks out as obvious.I do wish these manufacturers checked their machines before sending them out to the paying public.

[BeeCeeBee]

Agreed!! Just a shame it is Christmas. Do not lose hope though. Just keep checking back here from time to time.

 

Someone just may know. I hope this does not ruin your daughter's Christmas.