firewall and Gmail question

[bob12a]

Can you please explain what this might mean Thank you

 

 

Fix errors as described below, and click Retry.

 

 

 

Unable to connect to Gmail. Possible firewall configuration issue.

Please check that port 995 is not blocked by your firewall or contact your system administrator for help. Google Desktop will try to connect to Gmail every 10 minutes until this problem is fixed or Gmail search is disabled.

[BeeCeeBee]

What firewall are you using Bob?

[bob12a]

What firewall are you using Bob?

 

 

I hang my head in shame with the reply

 

I do not know how to check for what firewall I am using

Edited December 27, 2008 by bob12a

[RandyL]

It appears from your signature that you may have Zonealarm for a firewall.

 

Bob are you using Google Desktop Search or Toolbar? It's been known to be problematic and no real reason to have these addons.

[RandyL]

To allow blocked programs in ZA open ZA and click Programs Control tab. Next click the Programs tab. Change to allow or deny the Google program.

[bob12a]

To allow blocked programs in ZA open ZA and click Programs Control tab. Next click the Programs tab. Change to allow or deny the Google program.

 

 

Thanks for help RL this is just part of the screen seems to be a lot of references to google

 

Edited September 4, 2009 by bob12a

[RandyL]

Bob from what I see you have google everything. I can't pretend to know what all of google you have or what you want to bypass your firewall.

 

You need to change your settings there to allow the apps you want to access the internet.

 

The green checks are allowed.

The red X's are blocked.

The question marks are for to ask everytime.

 

Personally I would uninstall all google applications and just check your mail via a direct link to it. The Google Chrome browser is set to ask. It's not a good one anyway in my opinion.

 

Time to clean house of all this stuff if you ask me.

[BeeCeeBee]

Hi Bob,

 

I think I am beginning to get a feel for what you are doing and the problems you are having simply by reading back to previous threads and piecing things together.

 

To begin with you have to change some downloading habits that I think you have acquired. Stop saying yes to anything and everything Google and pay very close attention to little boxes that are already checked.

 

Very often the "suggestions" you get when you download (often in the form of an x already in a box) are unnecessary to the program you are downloading. (You do not need to download a google toolbar along with every program. In fact you do not need to download it at all.)

 

The same holds true for icons and task bar icons and allowing everything to start when you boot up. You just need to be more discriminating in what you allow and not assume that if it is already ticked it is either good or necessary.

 

As for your current problem I think I know what has happened.

 

You are using Mailwasher that, if i recall, directs your gmail to it and removes it from the gmail server. You then have some Google desktop program that is seeking to find your gmail while at the same time mailwasher is diverting it to itself.

 

I simply suspect that you have programs working at cross purposes. I would agree with Randy that you had best stick to just checking your email on your own and ridding yourself of much of this excess. You have to find a way to streamline and simplify.

 

The firewall screenshot you submitted has not even gone a quarter of the way down the navigation bar. I can only imagine what else is there.

 

This is not meant to be critical Bob and you are far from alone in this. Google alone thrives on all its inclusions with other programs.

[Goku]

Hello Bob. Please try and follow Barry's advice as he makes some very valid points there. There is just one thing I need to know; do you connect wirelessly or do you use a router or ethernet connection to get online? The port 995 may be closed on your computer and therefore we need to know that information to provide you with the instructions on how to open it.

 

Post back the required information as soon as possible.

 

-- Goku

[bob12a]

I will need some time to clean up Barry and thank you for taking the time to reply I have often wondered why so many items appear repeated.

 

GOKU I connect wirelessly

[Goku]

OK Bob, I am a complete novice when it comes to Networking so please bear with me. Can you tell me who is your ISP (Internet Service Provider) and what do you do to connect online? Also, what modem / router do you use (if any)?

 

-- Goku

[bob12a]

OK Bob, I am a complete novice when it comes to Networking so please bear with me. Can you tell me who is your ISP (Internet Service Provider) and what do you do to connect online? Also, what modem / router do you use (if any)?

 

-- Goku

 

ISP Orange

 

To get on line I power up my computer and I wait until my mailwasher page appears

 

I use LIVEBOX as supplied by Orange

[BeeCeeBee]

It would appear that Livebox is only a name for a series of routers used by Orange. You will need to look at any label for a model number and possible manufacturor

[bob12a]

Thanks

 

inventel

product name livebox bado

 

modeldv4210-wu

 

This is all the info apart from the wep numbers

[Goku]

OK Bob, the simplest method will be to open the port by accessing your router's configuration page. I have tried to locate a procedure to make the task simpler but I could not find one; at least not now. Please try and find your way around if you can.

 

Otherwise, please wait for further instructions from me or anoy other helper.

 

Hope that helps. :)

 

-- Goku

[Goku]

Oh and try disabling ZoneAlarm temporarily and see if it helps or not. Good Luck. :)

 

-- Goku

[bob12a]

I cant believe I never let you know the outcome of this problem (look at date Dec 2008). What ever we did together seems to have solved the problem or in other words it only come up once in a blue moon now.

Regards

Bob