my CD/DVD does not work

[thomaca]

Hello, I have got the same problem as member jesushr3, my CD/DVD does not work. I have tried all the solutions you have suggested in this thread but none of them are working for me.

 

When I tried the last solution to uninstall the IDE/ATA-ATAPI with something with the CD/DVD, the computer started to install and everything looked good but no. I still got the problem.

 

Anything else I can do? When I try to update the drivers the computer says that I have the latest drivers.

 

Thank you in advance!

 

Thomas:confused:

[BeeCeeBee]

I have an Acer 4620z and my HL-DT-ST DVDRAM GSA-T20N ATA, just stopped working,

 

my CD/DVD does not work. I have tried all the solutions you have suggested above but none of them are working for me.

 

It would be very helpful if in the future we are a little more precise in defining problems.

 

A dvd/cd drive is both electronic and mechanical. It may well be that the reason the drives above stopped functioning is due to some driver issue etc.

 

It is also just as possible that they are broken. Do they light up when you boot? Do they spin and stop or not spin at all? What actually happens when you put a disc in?

 

Most things in life work until they don't.

[Goku]

Hello Thomas. There are a few things you can try. Please use the instructions from my last post to uninstall your IDE drives. Next, download the attached archive and extract it. If you are unsure on how to open the archive, use the instructions from here and continue. After you have extracted the archive, you should obtain a file labeled Fix CD Drive.reg. Double-click on the file and you will be asked whether you want to import the information into the registry or not. Answer Yes to the prompt and sometime later another dialog box will pop up informing you that the operation was successful. After you have done the above, reboot your computer. You should now be able to access and use your CD drive.

 

http://extremetechsupport.com/forum/images/colortheory/attach/zip.gif Fix CD Drive.zip

 

Note: Please backup your registry before you apply any of the above changes so that we can revert back your system to working condition if something goes awry.

 

Note: Using the above registry fix might cause some programs to dysfunction or work incorrectly. In that case, please reinstall the affected programs to resolve their respective errors.

 

You might say that you have already tried the fix but I recommend you to rerun the fix since I have now modified the code. Please try the fix again and see if it helps or not.

 

If the problem persists, then the CD drive is probably useless and therefore it might be wiser to buy a new one.

 

Hope that helps. :)

 

-- Goku

Edited December 29, 2008 by Goku

[thomaca]

Hello, my explanation was a little bit too bad. I´m sorry about that.

 

Yesterday I noticed suddenly that I hadn´t got any cd/dvd player at all. In the device manager there is a mark on the dvd/cd device. Besides on that there is also a mark on the network card and my newest problem for today is that I haven´t got any sound in my laptop anymore.

 

The following devices has a mark:

 

DVD-/CD Rom devices

DVD (HL-DT-ST DVDRAM GSA-T20N ATA Device)

CD (UHQ EJOXYFCHY SCSI CDrom Device)

 

Network Cards:

Teredo Tunneling Pseudo-Interface

 

Could it be a virus?

 

I have though Norton 360 installed.

 

Thomas

[BeeCeeBee]

It may well be and Norton is not exactly a favourite around here.

 

Please go through the following procedure and see what turns up.

 

Get back to us with the result.

 

Your computer could be infected with Malware.

 

• Malware is software designed to infiltrate or damage a computer system without the owner's informed consent.
  It is a combination of the words malicious and software.
  The expression is a general term used by computer professionals to mean a variety of forms of hostile, intrusive, or annoying software or program code.
  

 

• Required Cleanup Steps
  
  1. Disable the Spybot Search & Destroy TEA TIMER if you use it and if it is enabled
     
  2. Run a Temporary file and cache cleaner (ATF)
     
  3. Run 2 Anti-Malware scanners (Listed Below)
     
  4. Run an Online Anti-Virus / Anti-Malware Scanner (Listed Below)
     
  5. Clear out old System Restore points
     
  6. If continued Malware type activity is present you may be asked to post a TrendMicro™ HijackThis™ Log file, do not do so unless requested.
     

   

The reason to run multiple scanners is to ensure that no single scanner is missing something.

The time it takes will vary depending on your system and your internet connection speed.

Typically the SUPERAntiSpyware and Malwarebytes scanners will take between 10 to 90 minutes.

The ESET online scan should take between 1 to 3 hours.

In most cases, these scans will suffice to clean and disinfect your computer.

Heavily infected systems or slower PCs can take much longer to scan and clean.

 

For best results print the following instructions and bookmark this Web page

To keep this guide printer-friendly, use your cursor to highlight the contents below.

From your browser select File - Print and in the printer dialog box under "Print range"

click the

Selection

choice to print out these instructions for removal of malware.

 

 

http://i306.photobucket.com/albums/nn266/FPCH/Malware%20Guide/printer-selection.gif

 

____________________________________________

STEP 1

• Disable Spybot Search & Destroys' TEA TIMER: (if installed, if not go to Step 2)
  
  
  1. Run Spybot-S&D in Advanced Mode.
     
     
  2. If it is not already set to do this Go to the Mode menu select "Advanced Mode"
     
     
  3. On the left hand side, Click on Tools
     
     
  4. Then click on the Resident Icon in the List
     
     
  5. Uncheck "Resident TeaTimer" and OK any prompts.
     
     
  6. Restart your computer.
     
     
   

__________________________________________________

STEP 2

• Follow these instructions carefully.
  
  
• Download ATF-Cleaner from
  Snapfiles.com
  to remove un-needed temporary files from your computer that may contain malware.
  
  
• When you run ATF-Cleaner, check the items as shown below for Main.
  
  
• For FireFox, be sure to click on the FireFox tab on top and check the items as shown below for FireFox
  
  
• NOTE:
  If you don't have FireFox or Opera installed then they will be grayed out and can be ignored
  
  
• Then click on "Empty Selected".
  
  

http://i306.photobucket.com/albums/nn266/FPCH/Malware%20Guide/atf-cleaner01.gif

.

http://i306.photobucket.com/albums/nn266/FPCH/Malware%20Guide/atf-cleaner02.gif

__________________________________________________

STEP 3

• Install and run the free version (not the Professional version) of SUPERAntiSpyware from
  SUPERAntiSpyware.com
  
  
  • Accept any prompts to allow SUPERAntiSpyware to install the latest rules and infection definition files.
    
    
  • You do not have to send them your e-mail address, just click next.
    
    
  • You can leave the automated check for updates on.
    
    
  • You can uncheck "Send a diagnostic report to research center" if you don't want to send the information.
    
    
  • DO NOT
    allow SUPERAntiSpyware to protect your Home Page settings.
    
    
  • On the
    Top Left
    select the
    Scan your computer
    button.
    
    
  • Make sure there is a CHECK MARK on all
    Fixed Drives
    .
    
    
  • Click "Perform a Complete Scan". Click "Next" to Repair issues found and reboot the computer when prompted to do so.
    
    
   

__________________________________________________

STEP 4

• Install and run
  Malwarebytes' Anti-Malware
  from
  Malwarebytes - (direct download)
  
  
  • Accept all defaults for the installer
    
    
  • Allow the program to update the definitions
    
    
  • Click on the
    Quick Scan
    and click Next.
    
    
  • If any items are found allow it to clean them and then Reboot your computer.
    
    
   

__________________________________________________

STEP 5

• Run an online scan with ESET from
  Free Virus Scan: Use ESET's Online Antivirus Scanner
  
  
  • You
    must
    use Internet Explorer for this online scan. FireFox, Opera, etc will not work for this scan.
    
    
  • If your computer is running Window's Vista, then you
    must first
    start Internet Explorer as an Administrator. To do so, right-click on the
    Internet Explorer
    icon in the Start Menu and select "
    Run as administrator
    " from the popup context menu.
    
    
   
  • Accept the terms and click "Start".
    
    
  • Once the scanner is ready, check "Remove found threats" AND "Scan unwanted applications".
    
    
  • Click "Start" to begin the scan.
    
    
  • When completed restart your computer
    
    
   

__________________________________________________

Make sure your internet firewall security is enabled, and then please return to Extreme Tech Support - Free PC Help and tell us how the computer seems to be operating.

At that time, you will receive instructions to assist you in removing malicious programs from your Add/Remove program list if warranted.

 

If required this is the download link for TrendMicro™ HijackThis™

Unless instructed to by the Technician helping you then do not download this tool.

 

Once you and the Technician agree that your system appears to be clean then you should delete all your System Restore points and recreate a new one.

Please follow the instructions here

How to turn off and turn on System Restore in Windows XP

How to turn off and turn on System Restore in Windows Vista

[thomaca]

Hello and a Happy New Year 2009!

 

I was able to do the scans today due to lack of time, I took me about two hours to do them all.

 

But the problem is still there , I can´t see my dvd station when I go to MyComputer.

 

Could it be that simple that my dvd station is broken? Or could it be anything else?

 

Thanks for your help!

 

Thomas:(

[BeeCeeBee]

Are you still without any sound at all Thomaca?

[Goku]

Fix CD Drive.vbs

 

OK Thomas, its time we revert back to our original troubleshooting path. Please download the attached archive and extract it. If you are unsure on how to open the archive, use the instructions from here and continue. After you have extracted the archive, you should obtain a file labeled Fix CD Drive.vbs. Double-click on the file and sometime later, a dialog box, similar to the one attached, will pop up informing you that the operation was successful. After you have done the above, reboot your computer. You should now be able to access and use your CD drive.

 

Note: Please backup your registry before you apply any of the above changes so that we can revert back your system to working condition if something goes awry.

 

Note: Using the above registry fix might cause some programs to dysfunction or work incorrectly. In that case, please reinstall the affected programs to resolve their respective errors.

 

If the problem persists, then the CD drive is probably useless and therefore it might be more prudent to buy a new one.

 

Hope that helps. :)

 

-- Goku

Fix CD Drive.zip

[thomaca]

The sound is working great. I had twice a X-mark on my sound icon down in the right corner but it disappeared when I reboot my computer.

 

Thomas

[Goku]

The sound is working great. I had twice a X-mark on my sound icon down in the right corner but it disappeared when I reboot my computer.

 

Thomas

Hello Thomas. Please let us know how you get on with your CD / DVD drive problem as it is the primary concern of the thread. :)

 

-- Goku

[thomaca]

Hello Goku!

 

I tried your version also with the registry but that didn´t work either.

 

In my device manager of DVD- CD- roms, I had two lines before with a ! mark. One was for the DVD and the other for the CD.

 

Now I have one line with the DVD and four with the CD. All of them are marked with a ! mark.

 

HL-DT-ST DVDRAM GSA -T20N ATA Device

UHQ EJOXYFCHY SCSI CdRom Device

UHQ EJOXYFCHY SCSI CdRom Device

UHQ EJOXYFCHY SCSI CdRom Device

UHQ EJOXYFCHY SCSI CdRom Device

 

Thomas

[Goku]

OK, uninstall them all and apply the fix and see if it helps or not. Good Luck. :)

 

-- Goku

[thomaca]

Thanks though to everyone that tried to help me out. I think the easiest way now for me is to buy a new external drive, they are not so expensive nowdays.

 

Thomas

[Guest Wolfeymole]

What I find puzzling is that obscure combination of an old IDE connector alongside SCSI connectors. :confused:

[thomaca]

What does that mean?

[Guest Wolfeymole]

Well it appears that your DVDRAM drive is an IDE device and the CDROM is a SCSI (Small Computer System Interface) device and it's most peculiar to see them on the same board.

[vampirce]

hi i was just curious if anyone tried to remove the battery from the main board and see if that helped ?