Hotfix 890642 needed

[Guest Rainer Schroeder]

Hi all,

 

for our W2k SP4 (engl.) Printserver we need Hotfix KB890642 as soon as

posible.

 

MS will give us the Hotfix only with additional contracts. We dont

have those.

 

Does anyboby have a link for download etc?

 

Thanks all.

[Guest Meinolf Weber]

Re: Hotfix 890642 needed

 

Hello Rainer,

 

So you call the support hotline and they told you you have to pay for the

hotfix???

 

Normally every hotfix is for free, you just have to order it and get an email

with a link and password to unpack the hotfix. Then you can install it. Never

heard about a hotfix offerd by MS in KB article that you have to pay for.

 

You have to pay for real support calls, when there is no solution available

or you need more assistance.

 

Best regards

 

Meinolf Weber

Disclaimer: This posting is provided "AS IS" with no warranties, and confers

no rights.

> KB890642

>

[Guest Rainer Schroeder]

Re: Hotfix 890642 needed

 

Dear Meinolf,

 

yes, i called the support hotline. He told me since about March?? this

Year a primier support contract (for W2k) is required.

 

He escalated my call. Yes, up to this date i haven't payed for any

Hotfixes.