Guest Rainer Schroeder Posted October 23, 2007 Posted October 23, 2007 Hi all, for our W2k SP4 (engl.) Printserver we need Hotfix KB890642 as soon as posible. MS will give us the Hotfix only with additional contracts. We dont have those. Does anyboby have a link for download etc? Thanks all.
Guest Meinolf Weber Posted October 23, 2007 Posted October 23, 2007 Re: Hotfix 890642 needed Hello Rainer, So you call the support hotline and they told you you have to pay for the hotfix??? Normally every hotfix is for free, you just have to order it and get an email with a link and password to unpack the hotfix. Then you can install it. Never heard about a hotfix offerd by MS in KB article that you have to pay for. You have to pay for real support calls, when there is no solution available or you need more assistance. Best regards Meinolf Weber Disclaimer: This posting is provided "AS IS" with no warranties, and confers no rights. > KB890642 >
Guest Rainer Schroeder Posted October 23, 2007 Posted October 23, 2007 Re: Hotfix 890642 needed Dear Meinolf, yes, i called the support hotline. He told me since about March?? this Year a primier support contract (for W2k) is required. He escalated my call. Yes, up to this date i haven't payed for any Hotfixes.
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