dc/dvd drive is not working or showing up

[Anjomo]

Hi guys,

 

Ive got a HL-DT-ST DVDRAM GSA-T20N ATA cd/dvd- drive and in the device manager it's got a little yellow exclamation mark on it. in the description it says "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)".

 

When i put a cd or dvd in it starts spnning and you can hear the drive working but then it just stops. The drive also doesnt show up in "Computer" at all.

 

I recently installed some vista updates and ive heard that can cause some problems. however, ive already been to the microsoft help pages and changed what they suggested in the registry. Nothing changed.

 

I really hope you can help me cos I really dont know what to do anymore :(

 

Thanks!

xxx

[Diurno]

Hello Anjomo,

Welcome to Extreme Tech Support - Free PC Help!

 

Have you tried a system restore to a point before you noticed the problem?

Edited January 3, 2009 by Diurno

[Goku]

Hello Anjomo. If Diurno's suggestion doesn't work, then try the following.

 

Please download the attached archive and extract it. If you are unsure on how to open the archive, use the instructions from here and continue. After you have extracted the archive, you should obtain a file labeled Fix CD Drive.reg. Double-click on the file and you will be asked whether you want to import the information into the registry or not. Answer Yes to the prompt and sometime later another dialog box will pop up informing you that the operation was successful. After you have done the above, reboot your computer. You should now be able to access and use your CD drive.

 

http://extremetechsupport.com/forum/images/colortheory/attach/zip.gif Fix CD Drive.zip

 

Note: Please backup your registry before you apply any of the above changes so that we can revert back your system to working condition if something goes awry.

 

Note: Using the above registry fix might cause some programs to dysfunction or work incorrectly. In that case, please reinstall the affected programs to resolve their respective errors.

 

You might say that you have already tried the fix but I recommend you to rerun the fix since I have now modified the code. Please try the fix again and see if it helps or not.

 

If the problem persists, then the CD drive is probably useless and therefore it might be wiser to buy a new one.

 

Hope that helps. :)

 

-- Goku

[ronkemp]

This problem is known by Microsoft. The following link will show you how to resolve it.

You can no longer access the CD drive or the DVD drive, or you receive an error message after you remove a CD recording program or a DVD recording program in Windows XP: "error code 31"

[Goku]

This problem is known by Microsoft. The following link will show you how to resolve it.

You can no longer access the CD drive or the DVD drive, or you receive an error message after you remove a CD recording program or a DVD recording program in Windows XP: "error code 31"

Hello Ron. The registry fix will perform the same task as described in the article and perhaps is more safer as the user will not have to venture into the registry.

 

Thank you for posting the link to Microsoft Knowledge Base article. I am sure other users will find it handy. :)

 

-- Goku