Faxing Issues

[Guest Ian McCulloch]

Hi all

 

I am using the built in faxing service for Windows 2003 SP2

 

I have had several users notify the help desk that when they attempt to send

a fax, nothing happens. They have to print to the fax printer a second

time.

 

I have looked at the logs on the fax server - nothing to indicate anything

was sent. I scoured the event logs of both the fax server and the Citrix

server and nothing fax related.

 

This is working 99.5 % of the time.

 

Are there any troubleshooting measures to take? Anything I can set in place

to track one user?

Has anyone heard of this before?

 

Regards

 

Ian McCulloch

IT Specialist

MacLeod Lorway Group

Sydney, NS