Easy Assist equivalent.. remote assistance software ideas for remote customers? Live Meeting? Etc..

[Guest markm75]

Easy Assist equivalent.. remote assistance software ideas for remote customers? Live Meeting? Etc..

 

We are a small to midsize company with about 40 users and 4 windows

2003 servers.. we have OCS 2007 installed with live meeting, but have

no official "edge server" or dmz topology.. we sit behind a single

firewall with a single public ip address.. We do have the ability to

add a public ip to a secondary nic on a machine and/or use

virtualization inside another machine if need be..

 

What i'm trying to determine is what the cheapest remote assistance

type feature would be for our remote customers for support of our

Products. We have an MSDN and action pack subscription, with access

to the latest software..

 

I had looked, briefly, at the idea of using a 3rd party source like

logmein.com, where you could have domain.logmein.com, at least i think

this was the company.. but that was a bit expensive, something in the

neighborhood of say $150 per month, whereas the actual number of

remote support cases might be a handful per month.

 

Is there a package that we have or could have for little expense that

would do the trick? IE: Live meeting with OCS? Problem is, we dont

have an edge server and i've already tried opening the port for live

meeting but this failed, also live meeting couldnt be initiated by the

other side, we would have to send them a live meeting conference

request via email.

 

Is there an "easy assist" version out there for companies.. this would

be ideal.. where we email them the session id and they simply join via

the web site?

 

Any thoughts out there..

 

Thanks in advance

[Guest markm75]

Re: Easy Assist equivalent.. remote assistance software ideas for remote customers? Live Meeting? Etc..

 

Re: Easy Assist equivalent.. remote assistance software ideas for remote customers? Live Meeting? Etc..

 

On Oct 26, 10:02 am, markm75 <markm...@msn.com> wrote:

> We are a small to midsize company with about 40 users and 4 windows

> 2003 servers.. we have OCS 2007 installed with live meeting, but have

> no official "edge server" or dmz topology.. we sit behind a single

> firewall with a single public ip address.. We do have the ability to

> add a public ip to a secondary nic on a machine and/or use

> virtualization inside another machine if need be..

>

> What i'm trying to determine is what the cheapest remote assistance

> type feature would be for our remote customers for support of our

> Products. We have an MSDN and action pack subscription, with access

> to the latest software..

>

> I had looked, briefly, at the idea of using a 3rd party source like

> logmein.com, where you could have domain.logmein.com, at least i think

> this was the company.. but that was a bit expensive, something in the

> neighborhood of say $150 per month, whereas the actual number of

> remote support cases might be a handful per month.

>

> Is there a package that we have or could have for little expense that

> would do the trick? IE: Live meeting with OCS? Problem is, we dont

> have an edge server and i've already tried opening the port for live

> meeting but this failed, also live meeting couldnt be initiated by the

> other side, we would have to send them a live meeting conference

> request via email.

>

> Is there an "easy assist" version out there for companies.. this would

> be ideal.. where we email them the session id and they simply join via

> the web site?

>

> Any thoughts out there..

>

> Thanks in advance

 

IE: Say Crossloop perhaps, though we'd ideally like something that

would allow us to have a domain name like assist.domain.com for the

remote user to log into and install the remote software and join.