Guest Malik Posted October 29, 2007 Posted October 29, 2007 Hello Here it looks like the hpzui4wm.dll is either is causing the crash or something else it the culprit. Today morning at 9:02 AM Spooler crashed and generated the dump as follows, Event Type: Error Event Source: Service Control Manager Event Category:None Event ID: 7031 Date: 10/15/2007 Time: 9:02:34 AM User: N/A Computer: Description:The Print Spooler service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 0 milliseconds: No action. Dump Location: C:\Documents and Settings\All Users\Documents\DrWatson Workaround: Start/Restart the Print Spooler Service Recommendations: Remove 3rd party print processors / Monitors http://support.microsoft.com/kb/260142 http://support.microsoft.com/kb/246838 Analysis Summary Type Description Recommendation Error WARNING - DebugDiag was not able to locate debug symbols for hpzui4wm.dll, so the information below may be incomplete. In user.dmp the assembly instruction at hpzui4wm!DllGetClassObject+1af2c0 in C:\WINNT\system32\spool\DRIVERS\W32X86\3\hpzui4wm.dll from Hewlett-Packard Corporation has caused an access violation exception (0xC0000005) when trying to read from memory location 0x0f768238 on thread 93 Please follow up with the vendor Hewlett-Packard Corporation for C:\WINNT\system32\spool\DRIVERS\W32X86\3\hpzui4wm.dll Faulting Thread Faulting Module Information Report for user.dmp Type of Analysis Performed Crash Analysis Machine Name Operating System Windows 2000 Number Of Processors 4 Process ID 388172 Process Image C:\WINNT\system32\spoolsv.exe Thread 93 - System ID 507544 Function Source hpzui4wm!DllGetClassObject+1af2c0 hpzui4wm!DllGetClassObject+f78 PS5UI!Ordinal283+3445 PS5UI!DrvPopulateFilterServices+3850d PS5UI!DrvPopulateFilterServices+386ec PS5UI!DrvPopulateFilterServices+38c6a PS5UI!DrvPopulateFilterServices+38cc4 PS5UI!Ordinal270+229 PS5UI!Ordinal270+4ac PS5UI!DrvQueryJobAttributes+60 SPOOLSS!GetJobAttributes+6c hpzpp4wm!EnumPrintProcessorDatatypesW+9566 hpzpp4wm!EnumPrintProcessorDatatypesW+f4e hpzpp4wm!PrintDocumentOnPrintProcessor+6d localspl!SplCloseSpooler+1e1d localspl!SplCloseSpooler+193c KERNEL32!BaseThreadStart+52 HPZUI4WM!DLL In user.dmp the assembly instruction at hpzui4wm!DllGetClassObject+1af2c0 in C:\WINNT\system32\spool\DRIVERS\W32X86\3\hpzui4wm.dll from Hewlett-Packard Corporation has caused an access violation exception (0xC0000005) when trying to read from memory location 0x0f768238 on thread 93 Module Information Image Name: C:\WINNT\system32\spool\DRIVERS\W32X86\3\hpzui4wm.dll Symbol Type: Export Base address: 0x4f480000 Time Stamp: Tue Feb 13 22:52:09 2007 Checksum: 0x0032320b Comments: COM DLL: True Company Name: Hewlett-Packard Corporation ISAPIExtension: False File Description: ISAPIFilter: False File Version: 61.063.461.42 Managed DLL: False Internal Name: VB DLL: False Legal Copyright: © 1996-2006 Hewlett-Packard Co. Loaded Image Name: hpzui4wm.dll Legal Trademarks: Mapped Image Name: Original filename: Module name: hpzui4wm Private Build: Single Threaded: False Product Name: HP UI Module Size: 3,228.00 KBytes Product Version: 61.063.461.42 Symbol File Name: hpzui4wm.dll
Guest Jabez Gan [MVP] Posted October 29, 2007 Posted October 29, 2007 Re: Spooler crashes Have you tried obtaining and instaling the latest printer driver? -- Jabez Gan Microsoft MVP: Windows Server - File Storage "Malik" <Malik@discussions.microsoft.com> wrote in message news:B86408FD-7748-4C49-AEE2-1B77B9873F31@microsoft.com... > Hello > > Here it looks like the hpzui4wm.dll is either is causing the crash or > something else it the culprit. > > Today morning at 9:02 AM Spooler crashed and generated the dump as > follows, > Event Type: Error > Event Source: Service Control Manager > Event Category:None > Event ID: 7031 > Date: 10/15/2007 > Time: 9:02:34 AM > User: N/A > Computer: > Description:The Print Spooler service terminated unexpectedly. It has > done > this 1 time(s). The following corrective action will be taken in 0 > milliseconds: No action. > > Dump Location: C:\Documents and Settings\All Users\Documents\DrWatson > > Workaround: Start/Restart the Print Spooler Service > > Recommendations: Remove 3rd party print processors / Monitors > > http://support.microsoft.com/kb/260142 > http://support.microsoft.com/kb/246838 > > Analysis Summary > > Type Description Recommendation > Error WARNING - DebugDiag was not able to locate debug symbols for > hpzui4wm.dll, so the information below may be incomplete. > > In user.dmp the assembly instruction at hpzui4wm!DllGetClassObject+1af2c0 > in > C:\WINNT\system32\spool\DRIVERS\W32X86\3\hpzui4wm.dll from Hewlett-Packard > Corporation has caused an access violation exception (0xC0000005) when > trying > to read from memory location 0x0f768238 on thread 93 > > Please follow up with the vendor Hewlett-Packard Corporation for > C:\WINNT\system32\spool\DRIVERS\W32X86\3\hpzui4wm.dll > > > Faulting Thread > > Faulting Module Information > > Report for user.dmp > Type of Analysis Performed Crash Analysis > Machine Name > Operating System Windows 2000 > Number Of Processors 4 > Process ID 388172 > Process Image C:\WINNT\system32\spoolsv.exe > > > Thread 93 - System ID 507544 > > Function Source > hpzui4wm!DllGetClassObject+1af2c0 > hpzui4wm!DllGetClassObject+f78 > PS5UI!Ordinal283+3445 > PS5UI!DrvPopulateFilterServices+3850d > PS5UI!DrvPopulateFilterServices+386ec > PS5UI!DrvPopulateFilterServices+38c6a > PS5UI!DrvPopulateFilterServices+38cc4 > PS5UI!Ordinal270+229 > PS5UI!Ordinal270+4ac > PS5UI!DrvQueryJobAttributes+60 > SPOOLSS!GetJobAttributes+6c > hpzpp4wm!EnumPrintProcessorDatatypesW+9566 > hpzpp4wm!EnumPrintProcessorDatatypesW+f4e > hpzpp4wm!PrintDocumentOnPrintProcessor+6d > localspl!SplCloseSpooler+1e1d > localspl!SplCloseSpooler+193c > KERNEL32!BaseThreadStart+52 > > HPZUI4WM!DLL > > In user.dmp the assembly instruction at hpzui4wm!DllGetClassObject+1af2c0 > in > C:\WINNT\system32\spool\DRIVERS\W32X86\3\hpzui4wm.dll from Hewlett-Packard > Corporation has caused an access violation exception (0xC0000005) when > trying > to read from memory location 0x0f768238 on thread 93 > > Module Information > Image Name: C:\WINNT\system32\spool\DRIVERS\W32X86\3\hpzui4wm.dll Symbol > Type: Export > Base address: 0x4f480000 Time Stamp: Tue Feb 13 22:52:09 2007 > Checksum: 0x0032320b Comments: > COM DLL: True Company Name: Hewlett-Packard Corporation > ISAPIExtension: False File Description: > ISAPIFilter: False File Version: 61.063.461.42 > Managed DLL: False Internal Name: > VB DLL: False Legal Copyright: © 1996-2006 Hewlett-Packard Co. > Loaded Image Name: hpzui4wm.dll Legal Trademarks: > Mapped Image Name: Original filename: > Module name: hpzui4wm Private Build: > Single Threaded: False Product Name: HP UI > Module Size: 3,228.00 KBytes Product Version: 61.063.461.42 > Symbol File Name: hpzui4wm.dll
Guest Malik Posted October 30, 2007 Posted October 30, 2007 Re: Spooler crashes Hi Jabez Gan Thanks for the response, i have tried updating the relevant print drivers with no luck as the spooler still keeps crashing and the only workaround is to restart the spooler service, this is windows 2000 sp4 box. Thanks... Malik Singapore.
Guest Jabez Gan [MVP] Posted November 1, 2007 Posted November 1, 2007 Re: Spooler crashes Hey Malik, Have you tried contacting the vendor of the printer (HP) regarding this issue? Greetings from your neighbour, Malaysia ;) -- Jabez Gan Microsoft MVP: Windows Server - File Storage "Malik" <Malik@discussions.microsoft.com> wrote in message news:7319192E-9ACC-4012-B38B-B1C9E9D74DED@microsoft.com... > Hi Jabez Gan > > Thanks for the response, i have tried updating the relevant print drivers > with no luck as the spooler still keeps crashing and the only workaround > is > to restart the spooler service, this is windows 2000 sp4 box. > > Thanks... > Malik > Singapore. >
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