Spooler crashes

[Guest Malik]

Hello

 

Here it looks like the hpzui4wm.dll is either is causing the crash or

something else it the culprit.

 

Today morning at 9:02 AM Spooler crashed and generated the dump as follows,

Event Type: Error

Event Source: Service Control Manager

Event Category:None

Event ID: 7031

Date: 10/15/2007

Time: 9:02:34 AM

User: N/A

Computer:

Description:The Print Spooler service terminated unexpectedly. It has done

this 1 time(s). The following corrective action will be taken in 0

milliseconds: No action.

 

Dump Location: C:\Documents and Settings\All Users\Documents\DrWatson

 

Workaround: Start/Restart the Print Spooler Service

 

Recommendations: Remove 3rd party print processors / Monitors

 

http://support.microsoft.com/kb/260142

http://support.microsoft.com/kb/246838

 

Analysis Summary

 

Type Description Recommendation

Error WARNING - DebugDiag was not able to locate debug symbols for

hpzui4wm.dll, so the information below may be incomplete.

 

In user.dmp the assembly instruction at hpzui4wm!DllGetClassObject+1af2c0 in

C:\WINNT\system32\spool\DRIVERS\W32X86\3\hpzui4wm.dll from Hewlett-Packard

Corporation has caused an access violation exception (0xC0000005) when trying

to read from memory location 0x0f768238 on thread 93

 

Please follow up with the vendor Hewlett-Packard Corporation for

C:\WINNT\system32\spool\DRIVERS\W32X86\3\hpzui4wm.dll

 

 

Faulting Thread

 

Faulting Module Information

 

Report for user.dmp

Type of Analysis Performed Crash Analysis

Machine Name

Operating System Windows 2000

Number Of Processors 4

Process ID 388172

Process Image C:\WINNT\system32\spoolsv.exe

 

 

Thread 93 - System ID 507544

 

Function Source

hpzui4wm!DllGetClassObject+1af2c0

hpzui4wm!DllGetClassObject+f78

PS5UI!Ordinal283+3445

PS5UI!DrvPopulateFilterServices+3850d

PS5UI!DrvPopulateFilterServices+386ec

PS5UI!DrvPopulateFilterServices+38c6a

PS5UI!DrvPopulateFilterServices+38cc4

PS5UI!Ordinal270+229

PS5UI!Ordinal270+4ac

PS5UI!DrvQueryJobAttributes+60

SPOOLSS!GetJobAttributes+6c

hpzpp4wm!EnumPrintProcessorDatatypesW+9566

hpzpp4wm!EnumPrintProcessorDatatypesW+f4e

hpzpp4wm!PrintDocumentOnPrintProcessor+6d

localspl!SplCloseSpooler+1e1d

localspl!SplCloseSpooler+193c

KERNEL32!BaseThreadStart+52

 

HPZUI4WM!DLL

 

In user.dmp the assembly instruction at hpzui4wm!DllGetClassObject+1af2c0 in

C:\WINNT\system32\spool\DRIVERS\W32X86\3\hpzui4wm.dll from Hewlett-Packard

Corporation has caused an access violation exception (0xC0000005) when trying

to read from memory location 0x0f768238 on thread 93

 

Module Information

Image Name: C:\WINNT\system32\spool\DRIVERS\W32X86\3\hpzui4wm.dll Symbol

Type: Export

Base address: 0x4f480000 Time Stamp: Tue Feb 13 22:52:09 2007

Checksum: 0x0032320b Comments:

COM DLL: True Company Name: Hewlett-Packard Corporation

ISAPIExtension: False File Description:

ISAPIFilter: False File Version: 61.063.461.42

Managed DLL: False Internal Name:

VB DLL: False Legal Copyright: © 1996-2006 Hewlett-Packard Co.

Loaded Image Name: hpzui4wm.dll Legal Trademarks:

Mapped Image Name: Original filename:

Module name: hpzui4wm Private Build:

Single Threaded: False Product Name: HP UI

Module Size: 3,228.00 KBytes Product Version: 61.063.461.42

Symbol File Name: hpzui4wm.dll

[Guest Jabez Gan [MVP]]

Re: Spooler crashes

 

Have you tried obtaining and instaling the latest printer driver?

 

--

Jabez Gan

Microsoft MVP: Windows Server - File Storage

"Malik" <Malik@discussions.microsoft.com> wrote in message

news:B86408FD-7748-4C49-AEE2-1B77B9873F31@microsoft.com...

> Hello

>

> Here it looks like the hpzui4wm.dll is either is causing the crash or

> something else it the culprit.

>

> Today morning at 9:02 AM Spooler crashed and generated the dump as

> follows,

> Event Type: Error

> Event Source: Service Control Manager

> Event Category:None

> Event ID: 7031

> Date: 10/15/2007

> Time: 9:02:34 AM

> User: N/A

> Computer:

> Description:The Print Spooler service terminated unexpectedly. It has

> done

> this 1 time(s). The following corrective action will be taken in 0

> milliseconds: No action.

>

> Dump Location: C:\Documents and Settings\All Users\Documents\DrWatson

>

> Workaround: Start/Restart the Print Spooler Service

>

> Recommendations: Remove 3rd party print processors / Monitors

>

> http://support.microsoft.com/kb/260142

> http://support.microsoft.com/kb/246838

>

> Analysis Summary

>

> Type Description Recommendation

> Error WARNING - DebugDiag was not able to locate debug symbols for

> hpzui4wm.dll, so the information below may be incomplete.

>

> In user.dmp the assembly instruction at hpzui4wm!DllGetClassObject+1af2c0

> in

> C:\WINNT\system32\spool\DRIVERS\W32X86\3\hpzui4wm.dll from Hewlett-Packard

> Corporation has caused an access violation exception (0xC0000005) when

> trying

> to read from memory location 0x0f768238 on thread 93

>

> Please follow up with the vendor Hewlett-Packard Corporation for

> C:\WINNT\system32\spool\DRIVERS\W32X86\3\hpzui4wm.dll

>

>

> Faulting Thread

>

> Faulting Module Information

>

> Report for user.dmp

> Type of Analysis Performed Crash Analysis

> Machine Name

> Operating System Windows 2000

> Number Of Processors 4

> Process ID 388172

> Process Image C:\WINNT\system32\spoolsv.exe

>

>

> Thread 93 - System ID 507544

>

> Function Source

> hpzui4wm!DllGetClassObject+1af2c0

> hpzui4wm!DllGetClassObject+f78

> PS5UI!Ordinal283+3445

> PS5UI!DrvPopulateFilterServices+3850d

> PS5UI!DrvPopulateFilterServices+386ec

> PS5UI!DrvPopulateFilterServices+38c6a

> PS5UI!DrvPopulateFilterServices+38cc4

> PS5UI!Ordinal270+229

> PS5UI!Ordinal270+4ac

> PS5UI!DrvQueryJobAttributes+60

> SPOOLSS!GetJobAttributes+6c

> hpzpp4wm!EnumPrintProcessorDatatypesW+9566

> hpzpp4wm!EnumPrintProcessorDatatypesW+f4e

> hpzpp4wm!PrintDocumentOnPrintProcessor+6d

> localspl!SplCloseSpooler+1e1d

> localspl!SplCloseSpooler+193c

> KERNEL32!BaseThreadStart+52

>

> HPZUI4WM!DLL

>

> In user.dmp the assembly instruction at hpzui4wm!DllGetClassObject+1af2c0

> in

> C:\WINNT\system32\spool\DRIVERS\W32X86\3\hpzui4wm.dll from Hewlett-Packard

> Corporation has caused an access violation exception (0xC0000005) when

> trying

> to read from memory location 0x0f768238 on thread 93

>

> Module Information

> Image Name: C:\WINNT\system32\spool\DRIVERS\W32X86\3\hpzui4wm.dll Symbol

> Type: Export

> Base address: 0x4f480000 Time Stamp: Tue Feb 13 22:52:09 2007

> Checksum: 0x0032320b Comments:

> COM DLL: True Company Name: Hewlett-Packard Corporation

> ISAPIExtension: False File Description:

> ISAPIFilter: False File Version: 61.063.461.42

> Managed DLL: False Internal Name:

> VB DLL: False Legal Copyright: © 1996-2006 Hewlett-Packard Co.

> Loaded Image Name: hpzui4wm.dll Legal Trademarks:

> Mapped Image Name: Original filename:

> Module name: hpzui4wm Private Build:

> Single Threaded: False Product Name: HP UI

> Module Size: 3,228.00 KBytes Product Version: 61.063.461.42

> Symbol File Name: hpzui4wm.dll

[Guest Malik]

Re: Spooler crashes

 

Hi Jabez Gan

 

Thanks for the response, i have tried updating the relevant print drivers

with no luck as the spooler still keeps crashing and the only workaround is

to restart the spooler service, this is windows 2000 sp4 box.

 

Thanks...

Malik

Singapore.

[Guest Jabez Gan [MVP]]

Re: Spooler crashes

 

Hey Malik,

 

Have you tried contacting the vendor of the printer (HP) regarding this

issue?

 

Greetings from your neighbour, Malaysia ;)

 

--

Jabez Gan

Microsoft MVP: Windows Server - File Storage

"Malik" <Malik@discussions.microsoft.com> wrote in message

news:7319192E-9ACC-4012-B38B-B1C9E9D74DED@microsoft.com...

> Hi Jabez Gan

>

> Thanks for the response, i have tried updating the relevant print drivers

> with no luck as the spooler still keeps crashing and the only workaround

> is

> to restart the spooler service, this is windows 2000 sp4 box.

>

> Thanks...

> Malik

> Singapore.

>