Problem with Office 2000 producy key, after applying SP1

[Guest Lloyd Wolf]

Hello. Looking for a little help...

 

We have a customer with a Terminal Server running Windows Server 2003 in

application sharing mode. This weekend, we applied SP1 for Windows Server

2003.

 

The installation of SP1 went fine. But there is now a problem afterwards.

 

The server is also running Microsoft Office 2000 Professional. Since

applying SP1, the Welcome to Microsoft Office 20000 customer information

window is displayed whenever trying to open any of the Office 2000 apps

(Word, Excel, Outlook, etc). It asks for username, initials, organization,

and CD key. This happens for all user profiles.

 

Unfortunately the original Office 2000 CDs and key codes seem to be missing.

 

I am trying to find a way to recover from this situation. As I have 30+

users who will be coming into the office on Monday morning, and all will be

prompted to enter this information.

 

Prior to applying SP1, I did confirm a good tape backup of the server. And

also prior to applying SP1, I did make a manual backup of the

C:\WINNT\repair folder, which has copies of the registry files. Using

REGEDIT, and loaded a copy of the SOFTWARE hive from the prior copy.

 

On a hunch, I browsed to

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\9.0\Registration\ProductID

thinking that I might find the information that I was looking for. But that

key is empty.

 

Everything related to the Office 2000 software was working fine prior to

applying SP1.

 

Any ideas how I can recover from this situation, assuming that we can't find

the original CDs and installation keys?

 

--

Lloyd Wolf (MCSE)

Wolf Consulting, Inc. (Microsoft Gold Certified Partner, Pittsburgh PA)

[Guest Vera Noest [MVP]]

Re: Problem with Office 2000 producy key, after applying SP1

 

Your problem seems to be more or less similar to the one described

here:

 

297379 - Programs Can Revert to the Default Settings on Terminal

Server

http://support.microsoft.com/?kbid=297379

 

Compare your current registry with the backup copy of the shadow

area keys, i.e. HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT

\CurrentVersion\Terminal Server\Install

to see if that gives a clue. If you're lucky, the information is

there and you could copy it to the shadow area in the current

registry.

 

Normally, you would solve this by running Office as Administrator

while the server is in install mode and enter the information

required, which would then be written to the shadow area and copied

to the user profiles when they log on. But that requires the CD

key, which you don't have.

So if the saved registry key doesn't help, you could try workaround

nr. 2 or 3 mentioned in the article.

 

Background info:

 

186498 - Terminal Server Application Integration Information

http://support.microsoft.com/?kbid=186498

 

_________________________________________________________

Vera Noest

MCSE, CCEA, Microsoft MVP - Terminal Server

TS troubleshooting: http://ts.veranoest.net

___ please respond in newsgroup, NOT by private email ___

 

"Lloyd Wolf" <lloyd.wolf@wolfconsulting.com> wrote on 28 okt 2007

in microsoft.public.windows.terminal_services:

> Hello. Looking for a little help...

>

> We have a customer with a Terminal Server running Windows Server

> 2003 in application sharing mode. This weekend, we applied SP1

> for Windows Server 2003.

>

> The installation of SP1 went fine. But there is now a problem

> afterwards.

>

> The server is also running Microsoft Office 2000 Professional.

> Since applying SP1, the Welcome to Microsoft Office 20000

> customer information window is displayed whenever trying to open

> any of the Office 2000 apps (Word, Excel, Outlook, etc). It

> asks for username, initials, organization, and CD key. This

> happens for all user profiles.

>

> Unfortunately the original Office 2000 CDs and key codes seem to

> be missing.

>

> I am trying to find a way to recover from this situation. As I

> have 30+ users who will be coming into the office on Monday

> morning, and all will be prompted to enter this information.

>

> Prior to applying SP1, I did confirm a good tape backup of the

> server. And also prior to applying SP1, I did make a manual

> backup of the C:\WINNT\repair folder, which has copies of the

> registry files. Using REGEDIT, and loaded a copy of the

> SOFTWARE hive from the prior copy.

>

> On a hunch, I browsed to

> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\9.0\Registration\Pro

> ductID thinking that I might find the information that I was

> looking for. But that key is empty.

>

> Everything related to the Office 2000 software was working fine

> prior to applying SP1.

>

> Any ideas how I can recover from this situation, assuming that

> we can't find the original CDs and installation keys?