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Hi spookyjoyce;

You night also want to try deleteing temporary internet files as well as offline content from within internet options.

 

Other possibilities might include,

Viruses and other malware.

A Host file problem.

Security settings might be set to high.

Cookies may need to be enabled.

Firewall issues.

 

Just a few possibilities but there are more.

By the way what version of Windows is this?

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