Spyware Protect 2009 - HELP!

[fab4boothy]

Hi there,

 

On my pc a virus has attached itself called Spyware Protect 2009

 

at first i thought it was something from microsoft, then after problems i googled it to find it is some sort of virus.

 

The problem is i cant uninstall it!

 

There are lots of sites that have links to remove it but now it wont allow me to view any web pages. (I am currently on a different pc)

 

Any ideas on what i can do?

[fab4boothy]

Hi there,

 

On my pc a virus has attached itself called Spyware Protect 2009

 

at first i thought it was something from microsoft, then after problems i googled it to find it is some sort of virus.

 

The problem is i cant uninstall it!

 

There are lots of sites that have links to remove it but now it wont allow me to view any web pages. (I am currently on a different pc)

 

Any ideas on what i can do?

[BeeCeeBee]

Hi Fab,

Take a look at the following and take the time to follow the instructions carefully. It is a highly effective disinfection program.

 

Let us know how you make out.

 

Your computer could be infected with Malware.

 

• Malware is software designed to infiltrate or damage a computer system without the owner's informed consent.
  It is a combination of the words malicious and software.
  The expression is a general term used by computer professionals to mean a variety of forms of hostile, intrusive, or annoying software or program code.
  

 

• Required Cleanup Steps
  
  1. Disable the Spybot Search & Destroy TEA TIMER if you use it and if it is enabled
     
  2. Run a Temporary file and cache cleaner (ATF)
     
  3. Run 2 Anti-Malware scanners (Listed Below)
     
  4. Run an Online Anti-Virus / Anti-Malware Scanner (Listed Below)
     
  5. Clear out old System Restore points
     
  6. If continued Malware type activity is present you may be asked to post a TrendMicro™ HijackThis™ Log file, do not do so unless requested.
     

   

The reason to run multiple scanners is to ensure that no single scanner is missing something.

The time it takes will vary depending on your system and your internet connection speed.

Typically the SUPERAntiSpyware and Malwarebytes scanners will take between 10 to 90 minutes.

The ESET online scan should take between 1 to 3 hours.

In most cases, these scans will suffice to clean and disinfect your computer.

Heavily infected systems or slower PCs can take much longer to scan and clean.

 

For best results print the following instructions and bookmark this Web page

To keep this guide printer-friendly, use your cursor to highlight the contents below.

From your browser select File - Print and in the printer dialog box under "Print range"

click the

Selection

choice to print out these instructions for removal of malware.

 

 

http://i306.photobucket.com/albums/nn266/FPCH/Malware%20Guide/printer-selection.gif

 

____________________________________________

STEP 1

• Disable Spybot Search & Destroys' TEA TIMER: (if installed, if not go to Step 2)
  
  
  1. Run Spybot-S&D in Advanced Mode.
     
     
  2. If it is not already set to do this Go to the Mode menu select "Advanced Mode"
     
     
  3. On the left hand side, Click on Tools
     
     
  4. Then click on the Resident Icon in the List
     
     
  5. Uncheck "Resident TeaTimer" and OK any prompts.
     
     
  6. Restart your computer.
     
     
   

__________________________________________________

STEP 2

• Follow these instructions carefully.
  
  
• Download ATF-Cleaner from
  SCANWITH.com
  to remove un-needed temporary files from your computer that may contain malware.
  
  
• When you run ATF-Cleaner, check the items as shown below for Main.
  
  
• For FireFox, be sure to click on the FireFox tab on top and check the items as shown below for FireFox
  
  
• NOTE:
  If you don't have FireFox or Opera installed then they will be grayed out and can be ignored
  
  
• Then click on "Empty Selected".
  
  

http://i306.photobucket.com/albums/nn266/FPCH/Malware%20Guide/atf-cleaner01.gif

.

http://i306.photobucket.com/albums/nn266/FPCH/Malware%20Guide/atf-cleaner02.gif

__________________________________________________

STEP 3

• Install and run the free version (not the Professional version) of SUPERAntiSpyware from
  SUPERAntiSpyware.com
  
  
  • Accept any prompts to allow SUPERAntiSpyware to install the latest rules and infection definition files.
    
    
  • You do not have to send them your e-mail address, just click next.
    
    
  • You can leave the automated check for updates on.
    
    
  • You can uncheck "Send a diagnostic report to research center" if you don't want to send the information.
    
    
  • DO NOT
    allow SUPERAntiSpyware to protect your Home Page settings.
    
    
  • On the
    Top Left
    select the
    Scan your computer
    button.
    
    
  • Make sure there is a CHECK MARK on all
    Fixed Drives
    .
    
    
  • Click "Perform a Complete Scan". Click "Next" to Repair issues found and reboot the computer when prompted to do so.
    
    
   

__________________________________________________

STEP 4

• Install and run
  Malwarebytes' Anti-Malware
  from
  Malwarebytes - (direct download)
  
  
  • Accept all defaults for the installer
    
    
  • Allow the program to update the definitions
    
    
  • Click on the
    Quick Scan
    and click Next.
    
    
  • If any items are found allow it to clean them and then Reboot your computer.
    
    
   

__________________________________________________

STEP 5

• Run an online scan with ESET from
  Free Virus Scan: Use ESET's Online Antivirus Scanner
  
  
  • You
    must
    use Internet Explorer for this online scan. FireFox, Opera, etc will not work for this scan.
    
    
  • If your computer is running Window's Vista, then you
    must first
    start Internet Explorer as an Administrator. To do so, right-click on the
    Internet Explorer
    icon in the Start Menu and select "
    Run as administrator
    " from the popup context menu.
    
    
   
  • Accept the terms and click "Start".
    
    
  • Once the scanner is ready, check "Remove found threats" AND "Scan unwanted applications".
    
    
  • Click "Start" to begin the scan.
    
    
  • When completed restart your computer
    
    
   

__________________________________________________

Make sure your internet firewall security is enabled, and then please return to Extreme Tech Support - Free PC Help and tell us how the computer seems to be operating.

At that time, you will receive instructions to assist you in removing malicious programs from your Add/Remove program list if warranted.

 

If required this is the download link for TrendMicro™ HijackThis™

Unless instructed to by the Technician helping you then do not download this tool.

 

Once you and the Technician agree that your system appears to be clean then you should delete all your System Restore points and recreate a new one.

Please follow the instructions here

How to turn off and turn on System Restore in Windows XP

How to turn off and turn on System Restore in Windows Vista

[BeeCeeBee]

Hi Fab,

Take a look at the following and take the time to follow the instructions carefully. It is a highly effective disinfection program.

 

Let us know how you make out.

 

Your computer could be infected with Malware.

 

• Malware is software designed to infiltrate or damage a computer system without the owner's informed consent.
  It is a combination of the words malicious and software.
  The expression is a general term used by computer professionals to mean a variety of forms of hostile, intrusive, or annoying software or program code.
  

 

• Required Cleanup Steps
  
  1. Disable the Spybot Search & Destroy TEA TIMER if you use it and if it is enabled
     
  2. Run a Temporary file and cache cleaner (ATF)
     
  3. Run 2 Anti-Malware scanners (Listed Below)
     
  4. Run an Online Anti-Virus / Anti-Malware Scanner (Listed Below)
     
  5. Clear out old System Restore points
     
  6. If continued Malware type activity is present you may be asked to post a TrendMicro™ HijackThis™ Log file, do not do so unless requested.
     

   

The reason to run multiple scanners is to ensure that no single scanner is missing something.

The time it takes will vary depending on your system and your internet connection speed.

Typically the SUPERAntiSpyware and Malwarebytes scanners will take between 10 to 90 minutes.

The ESET online scan should take between 1 to 3 hours.

In most cases, these scans will suffice to clean and disinfect your computer.

Heavily infected systems or slower PCs can take much longer to scan and clean.

 

For best results print the following instructions and bookmark this Web page

To keep this guide printer-friendly, use your cursor to highlight the contents below.

From your browser select File - Print and in the printer dialog box under "Print range"

click the

Selection

choice to print out these instructions for removal of malware.

 

 

http://i306.photobucket.com/albums/nn266/FPCH/Malware%20Guide/printer-selection.gif

 

____________________________________________

STEP 1

• Disable Spybot Search & Destroys' TEA TIMER: (if installed, if not go to Step 2)
  
  
  1. Run Spybot-S&D in Advanced Mode.
     
     
  2. If it is not already set to do this Go to the Mode menu select "Advanced Mode"
     
     
  3. On the left hand side, Click on Tools
     
     
  4. Then click on the Resident Icon in the List
     
     
  5. Uncheck "Resident TeaTimer" and OK any prompts.
     
     
  6. Restart your computer.
     
     
   

__________________________________________________

STEP 2

• Follow these instructions carefully.
  
  
• Download ATF-Cleaner from
  SCANWITH.com
  to remove un-needed temporary files from your computer that may contain malware.
  
  
• When you run ATF-Cleaner, check the items as shown below for Main.
  
  
• For FireFox, be sure to click on the FireFox tab on top and check the items as shown below for FireFox
  
  
• NOTE:
  If you don't have FireFox or Opera installed then they will be grayed out and can be ignored
  
  
• Then click on "Empty Selected".
  
  

http://i306.photobucket.com/albums/nn266/FPCH/Malware%20Guide/atf-cleaner01.gif

.

http://i306.photobucket.com/albums/nn266/FPCH/Malware%20Guide/atf-cleaner02.gif

__________________________________________________

STEP 3

• Install and run the free version (not the Professional version) of SUPERAntiSpyware from
  SUPERAntiSpyware.com
  
  
  • Accept any prompts to allow SUPERAntiSpyware to install the latest rules and infection definition files.
    
    
  • You do not have to send them your e-mail address, just click next.
    
    
  • You can leave the automated check for updates on.
    
    
  • You can uncheck "Send a diagnostic report to research center" if you don't want to send the information.
    
    
  • DO NOT
    allow SUPERAntiSpyware to protect your Home Page settings.
    
    
  • On the
    Top Left
    select the
    Scan your computer
    button.
    
    
  • Make sure there is a CHECK MARK on all
    Fixed Drives
    .
    
    
  • Click "Perform a Complete Scan". Click "Next" to Repair issues found and reboot the computer when prompted to do so.
    
    
   

__________________________________________________

STEP 4

• Install and run
  Malwarebytes' Anti-Malware
  from
  Malwarebytes - (direct download)
  
  
  • Accept all defaults for the installer
    
    
  • Allow the program to update the definitions
    
    
  • Click on the
    Quick Scan
    and click Next.
    
    
  • If any items are found allow it to clean them and then Reboot your computer.
    
    
   

__________________________________________________

STEP 5

• Run an online scan with ESET from
  Free Virus Scan: Use ESET's Online Antivirus Scanner
  
  
  • You
    must
    use Internet Explorer for this online scan. FireFox, Opera, etc will not work for this scan.
    
    
  • If your computer is running Window's Vista, then you
    must first
    start Internet Explorer as an Administrator. To do so, right-click on the
    Internet Explorer
    icon in the Start Menu and select "
    Run as administrator
    " from the popup context menu.
    
    
   
  • Accept the terms and click "Start".
    
    
  • Once the scanner is ready, check "Remove found threats" AND "Scan unwanted applications".
    
    
  • Click "Start" to begin the scan.
    
    
  • When completed restart your computer
    
    
   

__________________________________________________

Make sure your internet firewall security is enabled, and then please return to Extreme Tech Support - Free PC Help and tell us how the computer seems to be operating.

At that time, you will receive instructions to assist you in removing malicious programs from your Add/Remove program list if warranted.

 

If required this is the download link for TrendMicro™ HijackThis™

Unless instructed to by the Technician helping you then do not download this tool.

 

Once you and the Technician agree that your system appears to be clean then you should delete all your System Restore points and recreate a new one.

Please follow the instructions here

How to turn off and turn on System Restore in Windows XP

How to turn off and turn on System Restore in Windows Vista

[fab4boothy]

The problem is i cant get onto any websites ect to download any of this on that pc because it is just blocking everything.

[fab4boothy]

The problem is i cant get onto any websites ect to download any of this on that pc because it is just blocking everything.

[BeeCeeBee]

Yet here you are. :)

 

While you are, download the files and save them to disk or flashdrive and install them from there.

Edited January 27, 2009 by BeeCeeBee

[BeeCeeBee]

Yet here you are. :)

 

While you are, download the files and save them to disk or flashdrive and install them from there.

Edited January 27, 2009 by BeeCeeBee

[fab4boothy]

Ok so i did everything you told me, some of which it would not allow me to do.

I have also tried every anti-virus/scans ect i could find.

 

Although the programme doesn't load up it is still on my pc as i am still not able to access and internet sites (I am currently on a different pc)

 

I have also tried to restore the system to a date when the virus was not on my pc and this would not work either.

 

Anyone know of anything else i can try?

 

Thanks

[fab4boothy]

Ok so i did everything you told me, some of which it would not allow me to do.

I have also tried every anti-virus/scans ect i could find.

 

Although the programme doesn't load up it is still on my pc as i am still not able to access and internet sites (I am currently on a different pc)

 

I have also tried to restore the system to a date when the virus was not on my pc and this would not work either.

 

Anyone know of anything else i can try?

 

Thanks

[BeeCeeBee]

Which steps could you not do?

[BeeCeeBee]

Which steps could you not do?

[Dalo Harkin]

Have a look here Spyware Protect 2009: How to Remove Spyware Protect 2009 (Removal) For XP/Vista

[Dalo Harkin]

Have a look here Spyware Protect 2009: How to Remove Spyware Protect 2009 (Removal) For XP/Vista

[Tootech]

If you use a router and ethernet cable to connect to the internet, try starting your PC in Safe Mode with Networking.

 

Hopefully you will be able to get on the Internet to run through the Malware Removal procedure.

[Tootech]

If you use a router and ethernet cable to connect to the internet, try starting your PC in Safe Mode with Networking.

 

Hopefully you will be able to get on the Internet to run through the Malware Removal procedure.

[fab4boothy]

With step 3 it didn't find the spyware protect 2009.

 

Step 4 just wont run. I managed to download it but it wont let me run it, nothing happens when i double click it.

[fab4boothy]

With step 3 it didn't find the spyware protect 2009.

 

Step 4 just wont run. I managed to download it but it wont let me run it, nothing happens when i double click it.

[BeeCeeBee]

Have you looked at the posts above? DaloHarkin sent you to a possible fix but, again, you may have to go there on another PC.

 

Once you have the exe file for malware bytes it should install.

 

Finally, if you are wireless have you tried using the ethernet connection as TooTech suggested?

 

The malware removal program should be done step by step without going back to the internet except where you are instructed to as part of the program.

Edited January 27, 2009 by BeeCeeBee

[BeeCeeBee]

Have you looked at the posts above? DaloHarkin sent you to a possible fix but, again, you may have to go there on another PC.

 

Once you have the exe file for malware bytes it should install.

 

Finally, if you are wireless have you tried using the ethernet connection as TooTech suggested?

 

The malware removal program should be done step by step without going back to the internet except where you are instructed to as part of the program.

Edited January 27, 2009 by BeeCeeBee

[fab4boothy]

i am currently doing what daloharkin suggested.

 

if that doesn't work i shall try what tootech suggested

[fab4boothy]

i am currently doing what daloharkin suggested.

 

if that doesn't work i shall try what tootech suggested

[fab4boothy]

Ok, so i tried the link Daloharkin sent me and none of the files were on my pc.

 

Also, re-reading Tootech's comment i realise my pc is not wireless.

 

:confused:

[fab4boothy]

Ok, so i tried the link Daloharkin sent me and none of the files were on my pc.

 

Also, re-reading Tootech's comment i realise my pc is not wireless.

 

:confused:

[BeeCeeBee]

It will take hours to really go through all the files that are on that site. I cannot see how you could have checked them all. That being said, read the comments on the same page. There also seems to be a removal tool just above the instructions for manual removal. Have you tried it?

 

I noticed that there is some mention of it showing up as a process in msconfig and that it would need to be stopped for any valid attempt at removal.