Terminal Clients Can't Print to Network

[Guest KWME]

I'm running a Server 2003 network with a Server 2003 DC and a separate Server

2003 Terminal Server. I recently added a network printer to the network -

an HP LG P2015dn. I can print to the printer from the DC without a problem.

I can print to the printer from the TS without a problem when logged in to

the terminal or if logged in through remote desktop as administrator.

 

Regular terminal clients, however, can't print. When you click print the

print menu pops up and the correct printer is displayed. When one clicks

"Print" nothing happens and the process eventually times out.

 

I've checked group policy on this issue - I've allowed data redirection and

lpt port redirection. Where should I try next? Thanks so much for your help.

[Guest Vera Noest [MVP]]

Re: Terminal Clients Can't Print to Network

 

That's a pretty common symptom of a 3rd party printer driver which

is not TS compatible.

 

I assume that you mean a HP LJ P2015dn, correct (not LG)?

Do you use a native Windows driver for this printer, or did you

install a driver from HP? If you use an HP driver, have you checked

if it is the version of the driver they recommend: 60.063.461.42?

 

HP Printers Supported in Citrix MetaFrame Presentation and Terminal

Server Environments

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?

objectID=c00213455

 

Can normal users print to the printer directly from their

workstation, outside a TS session?

_________________________________________________________

Vera Noest

MCSE, CCEA, Microsoft MVP - Terminal Server

TS troubleshooting: http://ts.veranoest.net

___ please respond in newsgroup, NOT by private email ___

 

=?Utf-8?B?S1dNRQ==?= <KWME@discussions.microsoft.com> wrote on 01

nov 2007 in microsoft.public.windows.terminal_services:

> I'm running a Server 2003 network with a Server 2003 DC and a

> separate Server 2003 Terminal Server. I recently added a

> network printer to the network - an HP LG P2015dn. I can print

> to the printer from the DC without a problem. I can print to

> the printer from the TS without a problem when logged in to the

> terminal or if logged in through remote desktop as

> administrator.

>

> Regular terminal clients, however, can't print. When you click

> print the print menu pops up and the correct printer is

> displayed. When one clicks "Print" nothing happens and the

> process eventually times out.

>

> I've checked group policy on this issue - I've allowed data

> redirection and lpt port redirection. Where should I try next?

> Thanks so much for your help.

[Guest KWME]

Re: Terminal Clients Can't Print to Network

 

As far as I can tell, yes. I've logged-in to the terminal server under

several different passwords and it works. When I log-on with a test password

from a typical user, it doesn't work.

 

"Vera Noest [MVP]" wrote:

> That's a pretty common symptom of a 3rd party printer driver which

> is not TS compatible.

>

> I assume that you mean a HP LJ P2015dn, correct (not LG)?

> Do you use a native Windows driver for this printer, or did you

> install a driver from HP? If you use an HP driver, have you checked

> if it is the version of the driver they recommend: 60.063.461.42?

>

> HP Printers Supported in Citrix MetaFrame Presentation and Terminal

> Server Environments

> http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?

> objectID=c00213455

>

> Can normal users print to the printer directly from their

> workstation, outside a TS session?

> _________________________________________________________

> Vera Noest

> MCSE, CCEA, Microsoft MVP - Terminal Server

> TS troubleshooting: http://ts.veranoest.net

> ___ please respond in newsgroup, NOT by private email ___

>

> =?Utf-8?B?S1dNRQ==?= <KWME@discussions.microsoft.com> wrote on 01

> nov 2007 in microsoft.public.windows.terminal_services:

>

> > I'm running a Server 2003 network with a Server 2003 DC and a

> > separate Server 2003 Terminal Server. I recently added a

> > network printer to the network - an HP LG P2015dn. I can print

> > to the printer from the DC without a problem. I can print to

> > the printer from the TS without a problem when logged in to the

> > terminal or if logged in through remote desktop as

> > administrator.

> >

> > Regular terminal clients, however, can't print. When you click

> > print the print menu pops up and the correct printer is

> > displayed. When one clicks "Print" nothing happens and the

> > process eventually times out.

> >

> > I've checked group policy on this issue - I've allowed data

> > redirection and lpt port redirection. Where should I try next?

> > Thanks so much for your help.

>

[Guest Vera Noest [MVP]]

Re: Terminal Clients Can't Print to Network

 

That leaves the driver, then.

_________________________________________________________

Vera Noest

MCSE, CCEA, Microsoft MVP - Terminal Server

TS troubleshooting: http://ts.veranoest.net

___ please respond in newsgroup, NOT by private email ___

 

=?Utf-8?B?S1dNRQ==?= <KWME@discussions.microsoft.com> wrote on 01

nov 2007 in microsoft.public.windows.terminal_services:

> As far as I can tell, yes. I've logged-in to the terminal

> server under several different passwords and it works. When I

> log-on with a test password from a typical user, it doesn't

> work.

>

> "Vera Noest [MVP]" wrote:

>

>> That's a pretty common symptom of a 3rd party printer driver

>> which is not TS compatible.

>>

>> I assume that you mean a HP LJ P2015dn, correct (not LG)?

>> Do you use a native Windows driver for this printer, or did you

>> install a driver from HP? If you use an HP driver, have you

>> checked if it is the version of the driver they recommend:

>> 60.063.461.42?

>>

>> HP Printers Supported in Citrix MetaFrame Presentation and

>> Terminal Server Environments

>> http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?

>> objectID=c00213455

>>

>> Can normal users print to the printer directly from their

>> workstation, outside a TS session?

>> _________________________________________________________

>> Vera Noest

>> MCSE, CCEA, Microsoft MVP - Terminal Server

>> TS troubleshooting: http://ts.veranoest.net

>> ___ please respond in newsgroup, NOT by private email ___

>>

>> =?Utf-8?B?S1dNRQ==?= <KWME@discussions.microsoft.com> wrote on

>> 01 nov 2007 in microsoft.public.windows.terminal_services:

>>

>> > I'm running a Server 2003 network with a Server 2003 DC and a

>> > separate Server 2003 Terminal Server. I recently added a

>> > network printer to the network - an HP LG P2015dn. I can

>> > print to the printer from the DC without a problem. I can

>> > print to the printer from the TS without a problem when

>> > logged in to the terminal or if logged in through remote

>> > desktop as administrator.

>> >

>> > Regular terminal clients, however, can't print. When you

>> > click print the print menu pops up and the correct printer is

>> > displayed. When one clicks "Print" nothing happens and the

>> > process eventually times out.

>> >

>> > I've checked group policy on this issue - I've allowed data

>> > redirection and lpt port redirection. Where should I try

>> > next? Thanks so much for your help.