Server will not Shutdown but only Restart

[Guest Luis Fajner]

I'm building a new Windows 2003 Server Enterprise Edition (32 Bit) on a Dell

PowerEdge 2900. Right after I installed the OS, I can Shut the Server down

without any problems. But, after I installed Service Pack 1 and Service Pack

2 the Shutdown option will not Shut down but only Restart. Hardware and

Software are brand new ones.

I wipped every thing three times and started over again, having the same

symptom. I didn't install any application yet. I only have the OS.

The Event Viewer is clean, not even a yellow entry.

Can somebody help me to find a solution? I couldn't find any article

regarding this problem.

Thank you,

Luis

[Guest Johan Strange]

RE: Server will not Shutdown but only Restart

 

Hi,

 

I have seen issues where you shutdown and the system restarts, not specific

to a Server however. I found that it was a setting in the BIOS wake on USB -

I am not saying this is your issue because you say it only happens when you

install SP1 but its worth a look.

 

--

Johan Strange

_______________________________

MCSE, MCSA + Messaging, CompA+

 

Logic42 Computer Solutions - The answer to everything

 

http://www.logic42.co.uk

 

 

 

"Luis Fajner" wrote:

> I'm building a new Windows 2003 Server Enterprise Edition (32 Bit) on a Dell

> PowerEdge 2900. Right after I installed the OS, I can Shut the Server down

> without any problems. But, after I installed Service Pack 1 and Service Pack

> 2 the Shutdown option will not Shut down but only Restart. Hardware and

> Software are brand new ones.

> I wipped every thing three times and started over again, having the same

> symptom. I didn't install any application yet. I only have the OS.

> The Event Viewer is clean, not even a yellow entry.

> Can somebody help me to find a solution? I couldn't find any article

> regarding this problem.

> Thank you,

> Luis

>

[Guest Chris]

RE: Server will not Shutdown but only Restart

 

I had similar problem with a new Dell 2950. Don't remember how to fix it

exactly. But I think either DRAC or NIC teaming. For new DRAC it has a new

feature called virtual media. If you don't disable it you will see two

CD-ROM drives. You have to go to BIOS setting to disable it. I think that

is how the reboot got fixed, surprised to me.

 

"Johan Strange" wrote:

> Hi,

>

> I have seen issues where you shutdown and the system restarts, not specific

> to a Server however. I found that it was a setting in the BIOS wake on USB -

> I am not saying this is your issue because you say it only happens when you

> install SP1 but its worth a look.

>

> --

> Johan Strange

> _______________________________

> MCSE, MCSA + Messaging, CompA+

>

> Logic42 Computer Solutions - The answer to everything

>

> http://www.logic42.co.uk

>

>

>

> "Luis Fajner" wrote:

>

> > I'm building a new Windows 2003 Server Enterprise Edition (32 Bit) on a Dell

> > PowerEdge 2900. Right after I installed the OS, I can Shut the Server down

> > without any problems. But, after I installed Service Pack 1 and Service Pack

> > 2 the Shutdown option will not Shut down but only Restart. Hardware and

> > Software are brand new ones.

> > I wipped every thing three times and started over again, having the same

> > symptom. I didn't install any application yet. I only have the OS.

> > The Event Viewer is clean, not even a yellow entry.

> > Can somebody help me to find a solution? I couldn't find any article

> > regarding this problem.

> > Thank you,

> > Luis

> >

[Guest Oceana]

RE: Server will not Shutdown but only Restart

 

Hey Sir Luis,

 

Reply Below......

 

"Luis Fajner" wrote:

> I'm building a new Windows 2003 Server Enterprise Edition (32 Bit) on a Dell

> PowerEdge 2900. Right after I installed the OS, I can Shut the Server down

> without any problems. But, after I installed Service Pack 1 and Service Pack

> 2 the Shutdown option will not Shut down but only Restart. Hardware and

> Software are brand new ones.

> Can somebody help me to find a solution? I couldn't find any article

> regarding this problem.

 

Does the UserID that you're using to Login with, and then Shutdown the

Server under (Administrator, Backup, etc.) have the assigned rights to

'Shutdown the Server'?

 

Just an outta the blue thought....

 

L8R,

 

Oceana

[Guest Luis Fajner]

RE: Server will not Shutdown but only Restart

 

Hi All!

I think I found the culprit one. I disabled in the BIOS both “Embedded

Broadcom NetXtreme II5708 Gigabit Ethernet NICs” that are built-in the

motherboard. I manually added a new 32-bit PCI 3Com 10/100/1000 Mbps. The

Reboot problem has been fixed.

Thank you very much to all of you for your input.

Luis Fajner

 

 

"Luis Fajner" wrote:

> I'm building a new Windows 2003 Server Enterprise Edition (32 Bit) on a Dell

> PowerEdge 2900. Right after I installed the OS, I can Shut the Server down

> without any problems. But, after I installed Service Pack 1 and Service Pack

> 2 the Shutdown option will not Shut down but only Restart. Hardware and

> Software are brand new ones.

> I wipped every thing three times and started over again, having the same

> symptom. I didn't install any application yet. I only have the OS.

> The Event Viewer is clean, not even a yellow entry.

> Can somebody help me to find a solution? I couldn't find any article

> regarding this problem.

> Thank you,

> Luis

>

[Guest Luis Fajner]

RE: Server will not Shutdown but only Restart

 

Hi Johan!

You reminded me that I had a similar problem a few years ago with the

built-in Ethernet NICs. It was part of the problem

Thank you for your response,

Luis Fajner

 

"Johan Strange" wrote:

> Hi,

>

> I have seen issues where you shutdown and the system restarts, not specific

> to a Server however. I found that it was a setting in the BIOS wake on USB -

> I am not saying this is your issue because you say it only happens when you

> install SP1 but its worth a look.

>

> --

> Johan Strange

> _______________________________

> MCSE, MCSA + Messaging, CompA+

>

> Logic42 Computer Solutions - The answer to everything

>

> http://www.logic42.co.uk

>

>

>

> "Luis Fajner" wrote:

>

> > I'm building a new Windows 2003 Server Enterprise Edition (32 Bit) on a Dell

> > PowerEdge 2900. Right after I installed the OS, I can Shut the Server down

> > without any problems. But, after I installed Service Pack 1 and Service Pack

> > 2 the Shutdown option will not Shut down but only Restart. Hardware and

> > Software are brand new ones.

> > I wipped every thing three times and started over again, having the same

> > symptom. I didn't install any application yet. I only have the OS.

> > The Event Viewer is clean, not even a yellow entry.

> > Can somebody help me to find a solution? I couldn't find any article

> > regarding this problem.

> > Thank you,

> > Luis

> >

[Guest Luis Fajner]

RE: Server will not Shutdown but only Restart

 

Hi Chris!

I disabled the NICs in the BIOS, it now works fine.

Thank you,

Luis Fajner

 

 

"Chris" wrote:

> I had similar problem with a new Dell 2950. Don't remember how to fix it

> exactly. But I think either DRAC or NIC teaming. For new DRAC it has a new

> feature called virtual media. If you don't disable it you will see two

> CD-ROM drives. You have to go to BIOS setting to disable it. I think that

> is how the reboot got fixed, surprised to me.

>

> "Johan Strange" wrote:

>

> > Hi,

> >

> > I have seen issues where you shutdown and the system restarts, not specific

> > to a Server however. I found that it was a setting in the BIOS wake on USB -

> > I am not saying this is your issue because you say it only happens when you

> > install SP1 but its worth a look.

> >

> > --

> > Johan Strange

> > _______________________________

> > MCSE, MCSA + Messaging, CompA+

> >

> > Logic42 Computer Solutions - The answer to everything

> >

> > http://www.logic42.co.uk

> >

> >

> >

> > "Luis Fajner" wrote:

> >

> > > I'm building a new Windows 2003 Server Enterprise Edition (32 Bit) on a Dell

> > > PowerEdge 2900. Right after I installed the OS, I can Shut the Server down

> > > without any problems. But, after I installed Service Pack 1 and Service Pack

> > > 2 the Shutdown option will not Shut down but only Restart. Hardware and

> > > Software are brand new ones.

> > > I wipped every thing three times and started over again, having the same

> > > symptom. I didn't install any application yet. I only have the OS.

> > > The Event Viewer is clean, not even a yellow entry.

> > > Can somebody help me to find a solution? I couldn't find any article

> > > regarding this problem.

> > > Thank you,

> > > Luis

> > >

[Guest Luis Fajner]

RE: Server will not Shutdown but only Restart

 

Hi Oceana!

Yes. I logged in as Administrator in the local machine. The problem was in

the built-in Ethernet NICs. Once, I disabled them in the BIOS the Reboot

issue was fixed.

Thank you,

Luis Fajner

 

"Oceana" wrote:

> Hey Sir Luis,

>

> Reply Below......

>

> "Luis Fajner" wrote:

> > I'm building a new Windows 2003 Server Enterprise Edition (32 Bit) on a Dell

> > PowerEdge 2900. Right after I installed the OS, I can Shut the Server down

> > without any problems. But, after I installed Service Pack 1 and Service Pack

> > 2 the Shutdown option will not Shut down but only Restart. Hardware and

> > Software are brand new ones.

> > Can somebody help me to find a solution? I couldn't find any article

> > regarding this problem.

>

> Does the UserID that you're using to Login with, and then Shutdown the

> Server under (Administrator, Backup, etc.) have the assigned rights to

> 'Shutdown the Server'?

>

> Just an outta the blue thought....

>

> L8R,

>

> Oceana

>

[Guest Gis Bun]

RE: Server will not Shutdown but only Restart

 

Just a little comment that SP2 includes SP1 updates. You could of saved

yourself a bit of time there.

 

"Luis Fajner" wrote:

> I'm building a new Windows 2003 Server Enterprise Edition (32 Bit) on a Dell

> PowerEdge 2900. Right after I installed the OS, I can Shut the Server down

> without any problems. But, after I installed Service Pack 1 and Service Pack

> 2 the Shutdown option will not Shut down but only Restart. Hardware and

> Software are brand new ones.

> I wipped every thing three times and started over again, having the same

> symptom. I didn't install any application yet. I only have the OS.

> The Event Viewer is clean, not even a yellow entry.

> Can somebody help me to find a solution? I couldn't find any article

> regarding this problem.

> Thank you,

> Luis

>

[Guest Mahesh Kamath]

RE: Server will not Shutdown but only Restart

 

Hi,

 

Install Broadcom Suit from the cd's provided by dell, this will resolve the

issue.

 

"Gis Bun" wrote:

> Just a little comment that SP2 includes SP1 updates. You could of saved

> yourself a bit of time there.

>

> "Luis Fajner" wrote:

>

> > I'm building a new Windows 2003 Server Enterprise Edition (32 Bit) on a Dell

> > PowerEdge 2900. Right after I installed the OS, I can Shut the Server down

> > without any problems. But, after I installed Service Pack 1 and Service Pack

> > 2 the Shutdown option will not Shut down but only Restart. Hardware and

> > Software are brand new ones.

> > I wipped every thing three times and started over again, having the same

> > symptom. I didn't install any application yet. I only have the OS.

> > The Event Viewer is clean, not even a yellow entry.

> > Can somebody help me to find a solution? I couldn't find any article

> > regarding this problem.

> > Thank you,

> > Luis

> >