Remote Desktop Weird Low Virtual Memory Error

[Guest Bill]

Not sure if this is the right group for this question, but I figured it would

be the one with the most experience with the remote client.

 

I have a customer with a Vista Business PC in his office, setup for Remote

Desktop. Using the latest client on my WinXP Pro machine, I can log in

automatically to his Vista, with his domain\username & password in the Remote

Desktop Connection on my PC.

 

BUT if HE tries it from HIS WinXP Pro home machine, he cannot put the

password into Remote Desktop Connection, because if he does, he immediately

gets a "low virtual memory" warning on trying to connect. If he leaves out

the password, the connection goes through & he has to enter the password on

the Vista machine login.

 

This happens to him no matter if I turn OFF almost every non-essential

service running on his home machine. The ONLY thing that seems to make the

error appear is puttng his password in the client before connecting. He's

using the most up to date client.

 

Any thoughts? Thanks.