Terminal Server logoff is slow with Color LaserJet Printer mapping

[Guest Pearl]

We have 150 users randomly logging into our Terminal Servers. Two of the

users are experiencing Long Logoffs. The common element is that they both

have Color Laserjet 4650 printers mapped to their profile. Is this a problem?

[Guest TP]

Re: Terminal Server logoff is slow with Color LaserJet Printer mapping

 

Hi,

 

Did you load uphclean like I recommended?

 

Are you using the driver version recommended by hp?

 

HP printers supported in Citrix Presentationo Server environments July 2007

 

http://h71028.www7.hp.com/ERC/downloads/4AA0-8465ENW.pdf

 

Have you restarted your server since you were having profile

unload issues?

 

If you remove this printer do the symptoms improve? Restart after

to make sure that there are not any "stuck" profiles.

 

What errors are in the Application and System event logs?

 

-TP

 

Pearl wrote:

> We have 150 users randomly logging into our Terminal Servers. Two of

> the users are experiencing Long Logoffs. The common element is that

> they both have Color Laserjet 4650 printers mapped to their profile.

> Is this a problem?

[Guest Pearl]

Re: Terminal Server logoff is slow with Color LaserJet Printer map

 

Re: Terminal Server logoff is slow with Color LaserJet Printer map

 

yep. That's how I found out about the printer. It didn't give me specifics

but since the common printer for both users is the HP 4650 Color

Laserjet...I'm assuming this may be the problem. Really appreciate pointing

me to UPHCLEAN.

 

No other messages or errors revealed with these logoff problems. And,

without UPHCLEAN....wouldn't have known there was a printer issue with the

user profiles, either. So, UPHCLEAN was a tremendous help.

 

"TP" wrote:

> Hi,

>

> Did you load uphclean like I recommended?

>

> Are you using the driver version recommended by hp?

>

> HP printers supported in Citrix Presentationo Server environments July 2007

>

> http://h71028.www7.hp.com/ERC/downloads/4AA0-8465ENW.pdf

>

> Have you restarted your server since you were having profile

> unload issues?

>

> If you remove this printer do the symptoms improve? Restart after

> to make sure that there are not any "stuck" profiles.

>

> What errors are in the Application and System event logs?

>

> -TP

>

> Pearl wrote:

> > We have 150 users randomly logging into our Terminal Servers. Two of

> > the users are experiencing Long Logoffs. The common element is that

> > they both have Color Laserjet 4650 printers mapped to their profile.

> > Is this a problem?

>