problem with my dvd/cd rom drives

[octopuscakoo]

hello

 

i have a vista computer and i know so little about computers.

 

i was having some problems and was told by the place i purchased it that i should buy a new memory card and then reboot it and start it a new.

 

so, i deleted loads of programmes off of my laptop and when i tried to put in a cd before i did the whole reboot thing to save my photos onto disc it would not accept any cds i put in. no acknowledgement what so ever.

 

i went to device manager where i read somwhere to do so and under dvd/cd rom drives the following came up HL-DT-ST DVDRAM GSA T20N ATA device with a little yellow sign and an exclamation mark in the middle over the icon.

 

can anyone help me?

 

would be most appreciative.

[Goku]

Hello Octopus. Please right-click the device with the yellow excalamtion mark in Device Manager and select Properties. Please post back with what it says in the Device status box.

 

-- Goku

[Dalo Harkin]

In addition to the above can you tell us the make and model of the PC or laptop you are using

[octopuscakoo]

hello

 

it says

 

Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)

 

Click 'Check for solutions' to send data about this device to Microsoft and to see if there is a solution available.

 

in the device status box.

 

and my laptop is a fujitsu siemens esprimo mobile v5535

 

thank you

[Goku]

Hello Octopus. Please download the attached archive and extract it. If you are unsure on how to open the archive, use the instructions from here and continue. After you have extracted the archive, you should obtain a file labeled Fix CD Drive.reg. Double-click on the file and you will be asked whether you want to import the information into the registry or not. Answer Yes to the prompt and sometime later another dialog box will pop up informing you that the operation was successful. After you have done the above, reboot your computer. You should now be able to access and use your CD drive.

 

http://extremetechsupport.com/forum/images/colortheory/attach/zip.gif Fix CD Drive.zip

 

Note: Please backup your registry before you apply any of the above changes so that we can revert back your system to working condition if something goes awry.

 

Note: Using the above registry fix might cause some programs to dysfunction or work incorrectly. In that case, please reinstall the affected programs to resolve their respective errors.

 

Hope that helps. :)

 

-- Goku