Backup Exec failed to backup system state because of VSS issue

[Guest John AM]

Hi, Everyone,

 

We have Symantec BE 11d installed at one server (Windows server 2003 std

sp2)) and BE remote agent installed on the Exchange server. Recently BE

failed to backup the system state for the Exchange server (Exchange server

2003 sp2).

 

The error log is as follows:

Backup - \\exchange servver name\Microsoft Information Store\First Storage

Group

V-79-57344-34110 - AOFO: Initialization failure on: "\\Exchange server

name\System?State". Advanced Open File Option used: Microsoft Volume Shadow

Copy Service (VSS).

VSS snapshot error. The Microsoft Volume Shaw Copy Service (VSS) snapshot

provider selected returned: "Unexprected provider error". Ensure that all

provider services are enabled and can be started. Check the Windows Event

Viewer for detail.

 

 

I did some research on the Backup Exec web site, the articles there seems

all point to VSS issue. I saw error application logs at the Exchange server.

Here are they:

 

Event Type: Error

Event Source: VSS

Event Category: None

Event ID: 12292

Date: 11/7/2007

Time: 12:00:43 AM

User: N/A

Computer: S00150

Description:

Volume Shadow Copy Service error: Error creating the Shadow Copy Provider

COM class with CLSID {5fc845eb-f299-40f0-9725-34045f7ea8ba} [0x8007007e].

 

For more information, see Help and Support Center at

http://go.microsoft.com/fwlink/events.asp.

Data:

0000: 2d 20 43 6f 64 65 3a 20 - Code:

0008: 43 4f 52 48 57 50 57 43 CORHWPWC

0010: 30 30 30 30 30 33 30 36 00000306

0018: 2d 20 43 61 6c 6c 3a 20 - Call:

0020: 43 4f 52 48 57 50 57 43 CORHWPWC

0028: 30 30 30 30 30 32 34 32 00000242

0030: 2d 20 50 49 44 3a 20 20 - PID:

0038: 30 30 30 30 35 31 33 32 00005132

0040: 2d 20 54 49 44 3a 20 20 - TID:

0048: 30 30 30 30 37 37 30 34 00007704

0050: 2d 20 43 4d 44 3a 20 20 - CMD:

0058: 43 3a 5c 57 49 4e 44 4f C:\WINDO

0060: 57 53 5c 53 79 73 74 65 WS\Syste

0068: 6d 33 32 5c 76 73 73 76 m32\vssv

0070: 63 2e 65 78 65 20 20 20 c.exe

0078: 2d 20 55 73 65 72 3a 20 - User:

0080: 4e 54 20 41 55 54 48 4f NT AUTHO

0088: 52 49 54 59 5c 53 59 53 RITY\SYS

0090: 54 45 4d 20 20 20 20 20 TEM

0098: 2d 20 53 69 64 3a 20 20 - Sid:

00a0: 53 2d 31 2d 35 2d 31 38 S-1-5-18

 

 

Event Type: Error

Event Source: VSS

Event Category: None

Event ID: 11

Date: 11/7/2007

Time: 12:00:43 AM

User: N/A

Computer: S00150

Description:

Volume Shadow Copy Service information: The COM Server with CLSID

{5fc845eb-f299-40f0-9725-34045f7ea8ba} and name HWPRV cannot be started.

[0x8007007e]

 

For more information, see Help and Support Center at

http://go.microsoft.com/fwlink/events.asp.

Data:

0000: 2d 20 43 6f 64 65 3a 20 - Code:

0008: 43 4f 52 48 57 50 57 43 CORHWPWC

0010: 30 30 30 30 30 32 39 38 00000298

0018: 2d 20 43 61 6c 6c 3a 20 - Call:

0020: 43 4f 52 48 57 50 57 43 CORHWPWC

0028: 30 30 30 30 30 32 34 32 00000242

0030: 2d 20 50 49 44 3a 20 20 - PID:

0038: 30 30 30 30 35 31 33 32 00005132

0040: 2d 20 54 49 44 3a 20 20 - TID:

0048: 30 30 30 30 37 37 30 34 00007704

0050: 2d 20 43 4d 44 3a 20 20 - CMD:

0058: 43 3a 5c 57 49 4e 44 4f C:\WINDO

0060: 57 53 5c 53 79 73 74 65 WS\Syste

0068: 6d 33 32 5c 76 73 73 76 m32\vssv

0070: 63 2e 65 78 65 20 20 20 c.exe

0078: 2d 20 55 73 65 72 3a 20 - User:

0080: 4e 54 20 41 55 54 48 4f NT AUTHO

0088: 52 49 54 59 5c 53 59 53 RITY\SYS

0090: 54 45 4d 20 20 20 20 20 TEM

0098: 2d 20 53 69 64 3a 20 20 - Sid:

00a0: 53 2d 31 2d 35 2d 31 38 S-1-5-18

 

Please help. Thank you very much in advance.

--

John AM

[Guest John AM]

RE: Backup Exec failed to backup system state because of VSS issue

 

Hi, It seems no one has the similar problems. It is actually a VSS issue

which prevent our backup program from backing up the system state of our

Exchange server (Exchange server 2003 std sp2). I did a quick a check in this

forum, it seems a similar thread posted in Oct, but it did not get too much

responses either.

--

John AM

 

 

"John AM" wrote:

> Hi, Everyone,

>

> We have Symantec BE 11d installed at one server (Windows server 2003 std

> sp2)) and BE remote agent installed on the Exchange server. Recently BE

> failed to backup the system state for the Exchange server (Exchange server

> 2003 sp2).

>

> The error log is as follows:

> Backup - \\exchange servver name\Microsoft Information Store\First Storage

> Group

> V-79-57344-34110 - AOFO: Initialization failure on: "\\Exchange server

> name\System?State". Advanced Open File Option used: Microsoft Volume Shadow

> Copy Service (VSS).

> VSS snapshot error. The Microsoft Volume Shaw Copy Service (VSS) snapshot

> provider selected returned: "Unexprected provider error". Ensure that all

> provider services are enabled and can be started. Check the Windows Event

> Viewer for detail.

>

>

> I did some research on the Backup Exec web site, the articles there seems

> all point to VSS issue. I saw error application logs at the Exchange server.

> Here are they:

>

> Event Type: Error

> Event Source: VSS

> Event Category: None

> Event ID: 12292

> Date: 11/7/2007

> Time: 12:00:43 AM

> User: N/A

> Computer: S00150

> Description:

> Volume Shadow Copy Service error: Error creating the Shadow Copy Provider

> COM class with CLSID {5fc845eb-f299-40f0-9725-34045f7ea8ba} [0x8007007e].

>

> For more information, see Help and Support Center at

> http://go.microsoft.com/fwlink/events.asp.

> Data:

> 0000: 2d 20 43 6f 64 65 3a 20 - Code:

> 0008: 43 4f 52 48 57 50 57 43 CORHWPWC

> 0010: 30 30 30 30 30 33 30 36 00000306

> 0018: 2d 20 43 61 6c 6c 3a 20 - Call:

> 0020: 43 4f 52 48 57 50 57 43 CORHWPWC

> 0028: 30 30 30 30 30 32 34 32 00000242

> 0030: 2d 20 50 49 44 3a 20 20 - PID:

> 0038: 30 30 30 30 35 31 33 32 00005132

> 0040: 2d 20 54 49 44 3a 20 20 - TID:

> 0048: 30 30 30 30 37 37 30 34 00007704

> 0050: 2d 20 43 4d 44 3a 20 20 - CMD:

> 0058: 43 3a 5c 57 49 4e 44 4f C:\WINDO

> 0060: 57 53 5c 53 79 73 74 65 WS\Syste

> 0068: 6d 33 32 5c 76 73 73 76 m32\vssv

> 0070: 63 2e 65 78 65 20 20 20 c.exe

> 0078: 2d 20 55 73 65 72 3a 20 - User:

> 0080: 4e 54 20 41 55 54 48 4f NT AUTHO

> 0088: 52 49 54 59 5c 53 59 53 RITY\SYS

> 0090: 54 45 4d 20 20 20 20 20 TEM

> 0098: 2d 20 53 69 64 3a 20 20 - Sid:

> 00a0: 53 2d 31 2d 35 2d 31 38 S-1-5-18

>

>

> Event Type: Error

> Event Source: VSS

> Event Category: None

> Event ID: 11

> Date: 11/7/2007

> Time: 12:00:43 AM

> User: N/A

> Computer: S00150

> Description:

> Volume Shadow Copy Service information: The COM Server with CLSID

> {5fc845eb-f299-40f0-9725-34045f7ea8ba} and name HWPRV cannot be started.

> [0x8007007e]

>

> For more information, see Help and Support Center at

> http://go.microsoft.com/fwlink/events.asp.

> Data:

> 0000: 2d 20 43 6f 64 65 3a 20 - Code:

> 0008: 43 4f 52 48 57 50 57 43 CORHWPWC

> 0010: 30 30 30 30 30 32 39 38 00000298

> 0018: 2d 20 43 61 6c 6c 3a 20 - Call:

> 0020: 43 4f 52 48 57 50 57 43 CORHWPWC

> 0028: 30 30 30 30 30 32 34 32 00000242

> 0030: 2d 20 50 49 44 3a 20 20 - PID:

> 0038: 30 30 30 30 35 31 33 32 00005132

> 0040: 2d 20 54 49 44 3a 20 20 - TID:

> 0048: 30 30 30 30 37 37 30 34 00007704

> 0050: 2d 20 43 4d 44 3a 20 20 - CMD:

> 0058: 43 3a 5c 57 49 4e 44 4f C:\WINDO

> 0060: 57 53 5c 53 79 73 74 65 WS\Syste

> 0068: 6d 33 32 5c 76 73 73 76 m32\vssv

> 0070: 63 2e 65 78 65 20 20 20 c.exe

> 0078: 2d 20 55 73 65 72 3a 20 - User:

> 0080: 4e 54 20 41 55 54 48 4f NT AUTHO

> 0088: 52 49 54 59 5c 53 59 53 RITY\SYS

> 0090: 54 45 4d 20 20 20 20 20 TEM

> 0098: 2d 20 53 69 64 3a 20 20 - Sid:

> 00a0: 53 2d 31 2d 35 2d 31 38 S-1-5-18

>

> Please help. Thank you very much in advance.

> --

> John AM

[Guest Oli]

Re: Backup Exec failed to backup system state because of VSS issue

 

I have exactly the same problem on different servers...backupexec 11d

is installed on a small business server 2003. We try to backup a

win2k3 standard server over the network. The comand line "vssadmin

list writers" shows no errors on the remote machine...everthing is in

a stable state.

 

I really have no idea whats going on here. BackupExec 11d runs very

well for months...

All solutions from the symantec knowledge base didnt help.

 

kind regards, Oli

[Guest Oli]

Re: Backup Exec failed to backup system state because of VSS issue

 

We've found out something new...it seems like the problem happens only

on systems which are built using a slipstream CD-ROM.

Our first test (reinstall SP2 for W2k3) works perfect. The case is

documented at Symantec KB (07-11-14): http://seer.entsupport.symantec.com/docs/293136.htm

regards Oli

[Guest Leythos]

Re: Backup Exec failed to backup system state because of VSS issue

 

In article <b39e9b34-f7c0-49f8-b9e6-

c4c37c11553d@o6g2000hsd.googlegroups.com>, mail@guenther-oliver.de

says...

> We've found out something new...it seems like the problem happens only

> on systems which are built using a slipstream CD-ROM.

> Our first test (reinstall SP2 for W2k3) works perfect. The case is

> documented at Symantec KB (07-11-14): http://seer.entsupport.symantec.com/docs/293136.htm

> regards Oli

 

Actually, we've found a number of servers in the last two weeks where

all backups fail, even NTBackup, and reapplying SP2 or just installing

Sp2 on machines that were Sp1 has fixed all of them.

 

--

 

Leythos

- Igitur qui desiderat pacem, praeparet bellum.

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drug dealer an "unlicensed pharmacist"

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