Guest John AM Posted November 8, 2007 Posted November 8, 2007 Hi, Everyone, We have Symantec BE 11d installed at one server (Windows server 2003 std sp2)) and BE remote agent installed on the Exchange server. Recently BE failed to backup the system state for the Exchange server (Exchange server 2003 sp2). The error log is as follows: Backup - \\exchange servver name\Microsoft Information Store\First Storage Group V-79-57344-34110 - AOFO: Initialization failure on: "\\Exchange server name\System?State". Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VSS). VSS snapshot error. The Microsoft Volume Shaw Copy Service (VSS) snapshot provider selected returned: "Unexprected provider error". Ensure that all provider services are enabled and can be started. Check the Windows Event Viewer for detail. I did some research on the Backup Exec web site, the articles there seems all point to VSS issue. I saw error application logs at the Exchange server. Here are they: Event Type: Error Event Source: VSS Event Category: None Event ID: 12292 Date: 11/7/2007 Time: 12:00:43 AM User: N/A Computer: S00150 Description: Volume Shadow Copy Service error: Error creating the Shadow Copy Provider COM class with CLSID {5fc845eb-f299-40f0-9725-34045f7ea8ba} [0x8007007e]. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: 2d 20 43 6f 64 65 3a 20 - Code: 0008: 43 4f 52 48 57 50 57 43 CORHWPWC 0010: 30 30 30 30 30 33 30 36 00000306 0018: 2d 20 43 61 6c 6c 3a 20 - Call: 0020: 43 4f 52 48 57 50 57 43 CORHWPWC 0028: 30 30 30 30 30 32 34 32 00000242 0030: 2d 20 50 49 44 3a 20 20 - PID: 0038: 30 30 30 30 35 31 33 32 00005132 0040: 2d 20 54 49 44 3a 20 20 - TID: 0048: 30 30 30 30 37 37 30 34 00007704 0050: 2d 20 43 4d 44 3a 20 20 - CMD: 0058: 43 3a 5c 57 49 4e 44 4f C:\WINDO 0060: 57 53 5c 53 79 73 74 65 WS\Syste 0068: 6d 33 32 5c 76 73 73 76 m32\vssv 0070: 63 2e 65 78 65 20 20 20 c.exe 0078: 2d 20 55 73 65 72 3a 20 - User: 0080: 4e 54 20 41 55 54 48 4f NT AUTHO 0088: 52 49 54 59 5c 53 59 53 RITY\SYS 0090: 54 45 4d 20 20 20 20 20 TEM 0098: 2d 20 53 69 64 3a 20 20 - Sid: 00a0: 53 2d 31 2d 35 2d 31 38 S-1-5-18 Event Type: Error Event Source: VSS Event Category: None Event ID: 11 Date: 11/7/2007 Time: 12:00:43 AM User: N/A Computer: S00150 Description: Volume Shadow Copy Service information: The COM Server with CLSID {5fc845eb-f299-40f0-9725-34045f7ea8ba} and name HWPRV cannot be started. [0x8007007e] For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: 2d 20 43 6f 64 65 3a 20 - Code: 0008: 43 4f 52 48 57 50 57 43 CORHWPWC 0010: 30 30 30 30 30 32 39 38 00000298 0018: 2d 20 43 61 6c 6c 3a 20 - Call: 0020: 43 4f 52 48 57 50 57 43 CORHWPWC 0028: 30 30 30 30 30 32 34 32 00000242 0030: 2d 20 50 49 44 3a 20 20 - PID: 0038: 30 30 30 30 35 31 33 32 00005132 0040: 2d 20 54 49 44 3a 20 20 - TID: 0048: 30 30 30 30 37 37 30 34 00007704 0050: 2d 20 43 4d 44 3a 20 20 - CMD: 0058: 43 3a 5c 57 49 4e 44 4f C:\WINDO 0060: 57 53 5c 53 79 73 74 65 WS\Syste 0068: 6d 33 32 5c 76 73 73 76 m32\vssv 0070: 63 2e 65 78 65 20 20 20 c.exe 0078: 2d 20 55 73 65 72 3a 20 - User: 0080: 4e 54 20 41 55 54 48 4f NT AUTHO 0088: 52 49 54 59 5c 53 59 53 RITY\SYS 0090: 54 45 4d 20 20 20 20 20 TEM 0098: 2d 20 53 69 64 3a 20 20 - Sid: 00a0: 53 2d 31 2d 35 2d 31 38 S-1-5-18 Please help. Thank you very much in advance. -- John AM
Guest John AM Posted November 9, 2007 Posted November 9, 2007 RE: Backup Exec failed to backup system state because of VSS issue Hi, It seems no one has the similar problems. It is actually a VSS issue which prevent our backup program from backing up the system state of our Exchange server (Exchange server 2003 std sp2). I did a quick a check in this forum, it seems a similar thread posted in Oct, but it did not get too much responses either. -- John AM "John AM" wrote: > Hi, Everyone, > > We have Symantec BE 11d installed at one server (Windows server 2003 std > sp2)) and BE remote agent installed on the Exchange server. Recently BE > failed to backup the system state for the Exchange server (Exchange server > 2003 sp2). > > The error log is as follows: > Backup - \\exchange servver name\Microsoft Information Store\First Storage > Group > V-79-57344-34110 - AOFO: Initialization failure on: "\\Exchange server > name\System?State". Advanced Open File Option used: Microsoft Volume Shadow > Copy Service (VSS). > VSS snapshot error. The Microsoft Volume Shaw Copy Service (VSS) snapshot > provider selected returned: "Unexprected provider error". Ensure that all > provider services are enabled and can be started. Check the Windows Event > Viewer for detail. > > > I did some research on the Backup Exec web site, the articles there seems > all point to VSS issue. I saw error application logs at the Exchange server. > Here are they: > > Event Type: Error > Event Source: VSS > Event Category: None > Event ID: 12292 > Date: 11/7/2007 > Time: 12:00:43 AM > User: N/A > Computer: S00150 > Description: > Volume Shadow Copy Service error: Error creating the Shadow Copy Provider > COM class with CLSID {5fc845eb-f299-40f0-9725-34045f7ea8ba} [0x8007007e]. > > For more information, see Help and Support Center at > http://go.microsoft.com/fwlink/events.asp. > Data: > 0000: 2d 20 43 6f 64 65 3a 20 - Code: > 0008: 43 4f 52 48 57 50 57 43 CORHWPWC > 0010: 30 30 30 30 30 33 30 36 00000306 > 0018: 2d 20 43 61 6c 6c 3a 20 - Call: > 0020: 43 4f 52 48 57 50 57 43 CORHWPWC > 0028: 30 30 30 30 30 32 34 32 00000242 > 0030: 2d 20 50 49 44 3a 20 20 - PID: > 0038: 30 30 30 30 35 31 33 32 00005132 > 0040: 2d 20 54 49 44 3a 20 20 - TID: > 0048: 30 30 30 30 37 37 30 34 00007704 > 0050: 2d 20 43 4d 44 3a 20 20 - CMD: > 0058: 43 3a 5c 57 49 4e 44 4f C:\WINDO > 0060: 57 53 5c 53 79 73 74 65 WS\Syste > 0068: 6d 33 32 5c 76 73 73 76 m32\vssv > 0070: 63 2e 65 78 65 20 20 20 c.exe > 0078: 2d 20 55 73 65 72 3a 20 - User: > 0080: 4e 54 20 41 55 54 48 4f NT AUTHO > 0088: 52 49 54 59 5c 53 59 53 RITY\SYS > 0090: 54 45 4d 20 20 20 20 20 TEM > 0098: 2d 20 53 69 64 3a 20 20 - Sid: > 00a0: 53 2d 31 2d 35 2d 31 38 S-1-5-18 > > > Event Type: Error > Event Source: VSS > Event Category: None > Event ID: 11 > Date: 11/7/2007 > Time: 12:00:43 AM > User: N/A > Computer: S00150 > Description: > Volume Shadow Copy Service information: The COM Server with CLSID > {5fc845eb-f299-40f0-9725-34045f7ea8ba} and name HWPRV cannot be started. > [0x8007007e] > > For more information, see Help and Support Center at > http://go.microsoft.com/fwlink/events.asp. > Data: > 0000: 2d 20 43 6f 64 65 3a 20 - Code: > 0008: 43 4f 52 48 57 50 57 43 CORHWPWC > 0010: 30 30 30 30 30 32 39 38 00000298 > 0018: 2d 20 43 61 6c 6c 3a 20 - Call: > 0020: 43 4f 52 48 57 50 57 43 CORHWPWC > 0028: 30 30 30 30 30 32 34 32 00000242 > 0030: 2d 20 50 49 44 3a 20 20 - PID: > 0038: 30 30 30 30 35 31 33 32 00005132 > 0040: 2d 20 54 49 44 3a 20 20 - TID: > 0048: 30 30 30 30 37 37 30 34 00007704 > 0050: 2d 20 43 4d 44 3a 20 20 - CMD: > 0058: 43 3a 5c 57 49 4e 44 4f C:\WINDO > 0060: 57 53 5c 53 79 73 74 65 WS\Syste > 0068: 6d 33 32 5c 76 73 73 76 m32\vssv > 0070: 63 2e 65 78 65 20 20 20 c.exe > 0078: 2d 20 55 73 65 72 3a 20 - User: > 0080: 4e 54 20 41 55 54 48 4f NT AUTHO > 0088: 52 49 54 59 5c 53 59 53 RITY\SYS > 0090: 54 45 4d 20 20 20 20 20 TEM > 0098: 2d 20 53 69 64 3a 20 20 - Sid: > 00a0: 53 2d 31 2d 35 2d 31 38 S-1-5-18 > > Please help. Thank you very much in advance. > -- > John AM
Guest Oli Posted December 1, 2007 Posted December 1, 2007 Re: Backup Exec failed to backup system state because of VSS issue I have exactly the same problem on different servers...backupexec 11d is installed on a small business server 2003. We try to backup a win2k3 standard server over the network. The comand line "vssadmin list writers" shows no errors on the remote machine...everthing is in a stable state. I really have no idea whats going on here. BackupExec 11d runs very well for months... All solutions from the symantec knowledge base didnt help. kind regards, Oli
Guest Oli Posted December 5, 2007 Posted December 5, 2007 Re: Backup Exec failed to backup system state because of VSS issue We've found out something new...it seems like the problem happens only on systems which are built using a slipstream CD-ROM. Our first test (reinstall SP2 for W2k3) works perfect. The case is documented at Symantec KB (07-11-14): http://seer.entsupport.symantec.com/docs/293136.htm regards Oli
Guest Leythos Posted December 7, 2007 Posted December 7, 2007 Re: Backup Exec failed to backup system state because of VSS issue In article <b39e9b34-f7c0-49f8-b9e6- c4c37c11553d@o6g2000hsd.googlegroups.com>, mail@guenther-oliver.de says... > We've found out something new...it seems like the problem happens only > on systems which are built using a slipstream CD-ROM. > Our first test (reinstall SP2 for W2k3) works perfect. The case is > documented at Symantec KB (07-11-14): http://seer.entsupport.symantec.com/docs/293136.htm > regards Oli Actually, we've found a number of servers in the last two weeks where all backups fail, even NTBackup, and reapplying SP2 or just installing Sp2 on machines that were Sp1 has fixed all of them. -- Leythos - Igitur qui desiderat pacem, praeparet bellum. - Calling an illegal alien an "undocumented worker" is like calling a drug dealer an "unlicensed pharmacist" spam999free@rrohio.com (remove 999 for proper email address)
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