Guest David Frasca Posted November 9, 2007 Posted November 9, 2007 We are running Windows Server 2003 SP2, Exchange Server 2007, and Symantec Backup Exec 11D with the Exchange Agent. When I try to backup the Information Store Backup Exec fails with a VSS writer error, and the server reports Event IDs 9840, 9814, 2007, and 2907. When I reboot the server this fixes it for a while, but the problem keeps resurfacing. Symantec tells me it is a known issue with 2003 Server and points me to a Microsoft knowledge base that tells me to dismount and remount my store or to restart the Information Store service. Neither of these options are viable or practical in a production environment. I tried to call Microsoft, but they wont support me on a known issue with their product unless I pay them. Has anyone seen this and know a fix? Is there anyway to stop this from happening? Does MS have a patch or are they making a patch that will address this? I need my Exchange backups to work every time as we all do. Here is the KB link. http://support.microsoft.com/kb/930800
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