Lost ALL Network Adapters

macaroon · February 10, 2009

I am in desperate need for help, as i have lost all my Network Adapters in Device manager.

They all have yellow circle with exclamation(!) marks against them, which i can not uninstall.

Prior to this problem, i had run the Anti-Malware, hoping to get shut of the Spyware problem.

But it seems to have knosked off the adapters, for some reason, can anyone advice/help plz.

My laptop is running windows XP, on Toshiba satalite, AVG Anti-Virus pack.

Many thanks in advance

macaroon · February 10, 2009

I am in desperate need for help, as i have lost all my Network Adapters in Device manager.

They all have yellow circle with exclamation(!) marks against them, which i can not uninstall.

Prior to this problem, i had run the Anti-Malware, hoping to get shut of the Spyware problem.

But it seems to have knosked off the adapters, for some reason, can anyone advice/help plz.

My laptop is running windows XP, on Toshiba satalite, AVG Anti-Virus pack.

Many thanks in advance

macaroon · February 10, 2009

I am in desperate need for help, as i have lost all my Network Adapters in Device manager.

They all have yellow circle with exclamation(!) marks against them, which i can not uninstall.

Prior to this problem, i had run the Anti-Malware, hoping to get shut of the Spyware problem.

But it seems to have knosked off the adapters, for some reason, can anyone advice/help plz.

My laptop is running windows XP, on Toshiba satalite, AVG Anti-Virus pack.

Many thanks in advance

Dalo Harkin · February 10, 2009

Do you have the disk that came with the Motherboard?

If you do pop it in and it should find them

Dalo Harkin · February 10, 2009

Do you have the disk that came with the Motherboard?

If you do pop it in and it should find them

Dalo Harkin · February 10, 2009

Do you have the disk that came with the Motherboard?

If you do pop it in and it should find them

Match · February 10, 2009

Have you tried re-installing the drivers? or do you need a step by step walk through of how to?

Match · February 10, 2009

Have you tried re-installing the drivers? or do you need a step by step walk through of how to?

Match · February 10, 2009

Have you tried re-installing the drivers? or do you need a step by step walk through of how to?

macaroon · February 10, 2009

sorry i do not the disc , and step by step guide would be very useful please.

macaroon · February 10, 2009

sorry i do not the disc , and step by step guide would be very useful please.

macaroon · February 10, 2009

sorry i do not the disc , and step by step guide would be very useful please.

Dalo Harkin · February 10, 2009

When you say 'you have malware' please be more specific

They have yellow exclamation marks as windows no longer recogises them - you stated that you cannot uninstall the exclamations which makes no sense.

Tell us how you came to know you had malware and we will advise from there.

Either you did something to the network connections which is possible by your own statement above or you have malware, or even a virus on the PC.

We can only help if we have a true understanding of what is happening

Dalo Harkin · February 10, 2009

When you say 'you have malware' please be more specific

They have yellow exclamation marks as windows no longer recogises them - you stated that you cannot uninstall the exclamations which makes no sense.

Tell us how you came to know you had malware and we will advise from there.

Either you did something to the network connections which is possible by your own statement above or you have malware, or even a virus on the PC.

We can only help if we have a true understanding of what is happening

Dalo Harkin · February 10, 2009

When you say 'you have malware' please be more specific

They have yellow exclamation marks as windows no longer recogises them - you stated that you cannot uninstall the exclamations which makes no sense.

Tell us how you came to know you had malware and we will advise from there.

Either you did something to the network connections which is possible by your own statement above or you have malware, or even a virus on the PC.

We can only help if we have a true understanding of what is happening

macaroon · February 10, 2009

I suspected a spyware on my laptop which AVG was unable to detect (i think), so i dowloaded Anti-Malware and run the program to eliminate this, thus problems with adapters now.

When i go right click over the adapters in question and select Uninstall, the message reads "caannot uninstall".

However the list of adapters are repeated below each other without the errors.

I ma not able to coonect to Internet, hard wired or wireless due this adapter problem.

I am currently using another laptop for this forum.

Yes,I may possibly have malware and virus on the system, so any advice.

macaroon · February 10, 2009

I suspected a spyware on my laptop which AVG was unable to detect (i think), so i dowloaded Anti-Malware and run the program to eliminate this, thus problems with adapters now.

When i go right click over the adapters in question and select Uninstall, the message reads "caannot uninstall".

However the list of adapters are repeated below each other without the errors.

I ma not able to coonect to Internet, hard wired or wireless due this adapter problem.

I am currently using another laptop for this forum.

Yes,I may possibly have malware and virus on the system, so any advice.

macaroon · February 10, 2009

I suspected a spyware on my laptop which AVG was unable to detect (i think), so i dowloaded Anti-Malware and run the program to eliminate this, thus problems with adapters now.

When i go right click over the adapters in question and select Uninstall, the message reads "caannot uninstall".

However the list of adapters are repeated below each other without the errors.

I ma not able to coonect to Internet, hard wired or wireless due this adapter problem.

I am currently using another laptop for this forum.

Yes,I may possibly have malware and virus on the system, so any advice.

DirtyPolo · February 10, 2009

It seems this anti malware program you downloaded caused you more trouble than good.

We have an exceptionally good proceedure for getting rid of malware on your PC.

Please follow the instructions below.

As you do not have access to the internet on the problematic machine make sure you download any programs to a flash drive or removable media so that you can install them on the problematic machine whilst offline.

The malware disinfection process (below) developed by Extreme Tech Support - Free PC Help requires the download of three different programs. (ATF Cleaner, Malwarebyte's Anti Malware and SUPERantispyware.)

If you have been directed to perform this process and have no access to the internet you can download the necessary files to an external medium such as a memory stick, CD or external drive and install them to your PC from there.

If your PC is connected to a router with an ethernet cable, you may be able to acquire internet access using the Safe Mode with Networking option. (Tapping F8 on startup)

If you can gain access in the manner, download the files directly. However, SUPERantispyware must be installed in "normal" mode. Once installed, it may then be run in Safe Mode if you prefer.

Two of the programs need to be updated (after installation) in order to be effective. Updates for these are available through the links below. These links are updates only! You must first download and install the applicable programs from the links given in the disinfection process instructions.

SUPERAntiSpyware.com - Database Definition Information

Download Malwarebytes' Anti-Malware Database - GT500.org

Here is the full process, feel free to ask any questions you may have, and please try to do the whole process in one go, don't stop and start between steps.

Malware is software designed to infiltrate or damage a computer system without the owner's informed consent. It is a combination of the words malicious and software. The expression is a general term used by computer professionals to mean a variety of forms of hostile, intrusive, or annoying software or program code.

It is in your best interest to note the following:

Please disable your resident security applications (such as AVG, Spybot, WinPatrol, etc.) before performing the below procedure so that they do not interfere with the process.
Perform all the steps in the order listed to avoid any conflicts.
If unsure, please stop and voice your doubts.
You might be required to go offline during the disinfection process. Therefore, it is recommended to print off the instructions below for ease of reference.

If you stick to the above guidelines, all should go smoothly.

================================================

STEP 1

Download ATF-Cleaner by Atribune.
Save the file to your Desktop.
Double-click on the file to run the program.
On the Main tab, check the Select All button.
Next, click on the Firefox tab (if applicable) and check the Select All button.

Note: If you would like to preserve your saved passwords in Firefox, then click No at the corresponding prompt.
Now, click on the Opera tab (if applicable) and check the Select All button.

Note: If you would like to preserve your saved passwords in Opera, then click No at the corresponding prompt.
Press the Empty Selected button and click OK to acknowledge the corresponding prompt.
Click on the Exit button to quit the program.

================================================

STEP 2

Please click here to download Malwarebytes' Anti-Malware.
Save the file to your Desktop.
Double-click mbam-setup.exe and follow the prompts to install the program.
At the end, make sure a check mark is placed next to:
2. Update Malwarebytes' Anti-Malware
3. Launch Malwarebytes' Anti-Malware

[*] Click Finish.

[*] The program will download and update itself if it finds the necessity to do so. Please allow this.

[*] Once the program has loaded, select Perform full scan, then click Scan.

Note: Depending on your computer specifications, the scan may take some time to complete. Please wait patiently and do not interrupt the process.

[*] When the scan is complete, click OK, and then Show Results to view the results.

[*] Make sure that every entry is selected, and click Remove Selected.

[*] Restart your computer.

================================================

STEP 3

Please click here to download SUPERAntiSpyware (Free Version).
Save the file to your Desktop.
Double-click SUPERAntiSpyware.exe and follow the prompts to install the program.
Open SUPERAntiSpyware.
Under Configuration and Preferences, click the Preferences button.
Click the Scanning Control tab.
Under Scanner Options make sure the following fields checked:

[*] Click the Close button to leave the control center screen.
[*] On the main screen, under Scan for Harmful Software click Scan your computer.
[*] On the left, make sure you check mark C:\Fixed Drive.
[*] On the right, under Complete Scan, choose Perform Complete Scan.
[*] Click Next to start the scan. Please be patient while it scans your computer.
[*] After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click OK.
[*] Make sure every entry has a check mark next to it and click Next.
[*] A notification will appear that Quarantine and Removal is Complete. Click OK and then Finish to return to the main menu.
[*] Restart your computer.

================================================

STEP 4
1. Please visit the ESET Online Scanner, using Internet Explorer to initiate the scan.
  
  Note: If you are running Windows Vista, then you will need Administrative privileges to complete the latter part of the procedure. To do so, right-click on the Internet Explorer icon in the Start Menu and select the Run As Administrator option in the shell context menu.
2. Check mark the YES, I accept the Terms of Use box.
3. Click the Start button.
4. Click the Install button on the following screen.
5. Click Start. This will will initialize and update the scanner engine.
6. Check mark the box beside Remove found threats.
7. Click the Scan button. This will start the scan. Please be patient while it is in progress.
8. Restart your computer.
================================================

Read Tootech's reply below this post before continuing to the next step please.

STEP 5
1. Click on Start > Programs > Accessories > System Tools and select System Restore.
2. Choose the radio button marked Create a Restore Point on the first screen and click Next. Give the restore point a name then click Create. The new point will be stamped with the current date and time. Keep a note of this so you can find it easily should you need to use System Restore.
3. Next, click on Start > Run, type Cleanmgr and click on OK.
4. Click on the More Options tab.
5. Click the Clean Up button in the System Restore section to remove all previous restore points except the most recent one.
This will remove any infected files that have been backed up by Windows. The files in "System Restore" are protected to prevent any programs changing those files. This is the only foolproof way to ensure the deletion of those files.

Note: Please don't use it on a regular basis as this will clear all previous restore points. The feature might be very useful to revert your computer to working condition if something goes wrong.

Re-enable all your security applications and please return here and tell us how the computer seems to be operating.

Happy Safe Computing! http://extremetechsupport.com/forum/../../images/additional-smilies/thumb.gif

Close browsers before scanning
Scan for tracking cookies
Terminate memory threats before quarantining
Edited February 10, 2009 by DirtyPolo

DirtyPolo · February 10, 2009

It seems this anti malware program you downloaded caused you more trouble than good.

We have an exceptionally good proceedure for getting rid of malware on your PC.

Please follow the instructions below.

As you do not have access to the internet on the problematic machine make sure you download any programs to a flash drive or removable media so that you can install them on the problematic machine whilst offline.

The malware disinfection process (below) developed by Extreme Tech Support - Free PC Help requires the download of three different programs. (ATF Cleaner, Malwarebyte's Anti Malware and SUPERantispyware.)

If you have been directed to perform this process and have no access to the internet you can download the necessary files to an external medium such as a memory stick, CD or external drive and install them to your PC from there.

If your PC is connected to a router with an ethernet cable, you may be able to acquire internet access using the Safe Mode with Networking option. (Tapping F8 on startup)

If you can gain access in the manner, download the files directly. However, SUPERantispyware must be installed in "normal" mode. Once installed, it may then be run in Safe Mode if you prefer.

Two of the programs need to be updated (after installation) in order to be effective. Updates for these are available through the links below. These links are updates only! You must first download and install the applicable programs from the links given in the disinfection process instructions.

SUPERAntiSpyware.com - Database Definition Information

Download Malwarebytes' Anti-Malware Database - GT500.org

Here is the full process, feel free to ask any questions you may have, and please try to do the whole process in one go, don't stop and start between steps.

Malware is software designed to infiltrate or damage a computer system without the owner's informed consent. It is a combination of the words malicious and software. The expression is a general term used by computer professionals to mean a variety of forms of hostile, intrusive, or annoying software or program code.

It is in your best interest to note the following:

Please disable your resident security applications (such as AVG, Spybot, WinPatrol, etc.) before performing the below procedure so that they do not interfere with the process.
Perform all the steps in the order listed to avoid any conflicts.
If unsure, please stop and voice your doubts.
You might be required to go offline during the disinfection process. Therefore, it is recommended to print off the instructions below for ease of reference.

If you stick to the above guidelines, all should go smoothly.

================================================

STEP 1

Download ATF-Cleaner by Atribune.
Save the file to your Desktop.
Double-click on the file to run the program.
On the Main tab, check the Select All button.
Next, click on the Firefox tab (if applicable) and check the Select All button.

Note: If you would like to preserve your saved passwords in Firefox, then click No at the corresponding prompt.
Now, click on the Opera tab (if applicable) and check the Select All button.

Note: If you would like to preserve your saved passwords in Opera, then click No at the corresponding prompt.
Press the Empty Selected button and click OK to acknowledge the corresponding prompt.
Click on the Exit button to quit the program.

================================================

STEP 2

Please click here to download Malwarebytes' Anti-Malware.
Save the file to your Desktop.
Double-click mbam-setup.exe and follow the prompts to install the program.
At the end, make sure a check mark is placed next to:
2. Update Malwarebytes' Anti-Malware
3. Launch Malwarebytes' Anti-Malware

[*] Click Finish.

[*] The program will download and update itself if it finds the necessity to do so. Please allow this.

[*] Once the program has loaded, select Perform full scan, then click Scan.

Note: Depending on your computer specifications, the scan may take some time to complete. Please wait patiently and do not interrupt the process.

[*] When the scan is complete, click OK, and then Show Results to view the results.

[*] Make sure that every entry is selected, and click Remove Selected.

[*] Restart your computer.

================================================

STEP 3

Please click here to download SUPERAntiSpyware (Free Version).
Save the file to your Desktop.
Double-click SUPERAntiSpyware.exe and follow the prompts to install the program.
Open SUPERAntiSpyware.
Under Configuration and Preferences, click the Preferences button.
Click the Scanning Control tab.
Under Scanner Options make sure the following fields checked:

[*] Click the Close button to leave the control center screen.
[*] On the main screen, under Scan for Harmful Software click Scan your computer.
[*] On the left, make sure you check mark C:\Fixed Drive.
[*] On the right, under Complete Scan, choose Perform Complete Scan.
[*] Click Next to start the scan. Please be patient while it scans your computer.
[*] After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click OK.
[*] Make sure every entry has a check mark next to it and click Next.
[*] A notification will appear that Quarantine and Removal is Complete. Click OK and then Finish to return to the main menu.
[*] Restart your computer.

================================================

STEP 4
1. Please visit the ESET Online Scanner, using Internet Explorer to initiate the scan.
  
  Note: If you are running Windows Vista, then you will need Administrative privileges to complete the latter part of the procedure. To do so, right-click on the Internet Explorer icon in the Start Menu and select the Run As Administrator option in the shell context menu.
2. Check mark the YES, I accept the Terms of Use box.
3. Click the Start button.
4. Click the Install button on the following screen.
5. Click Start. This will will initialize and update the scanner engine.
6. Check mark the box beside Remove found threats.
7. Click the Scan button. This will start the scan. Please be patient while it is in progress.
8. Restart your computer.
================================================

Read Tootech's reply below this post before continuing to the next step please.

STEP 5
1. Click on Start > Programs > Accessories > System Tools and select System Restore.
2. Choose the radio button marked Create a Restore Point on the first screen and click Next. Give the restore point a name then click Create. The new point will be stamped with the current date and time. Keep a note of this so you can find it easily should you need to use System Restore.
3. Next, click on Start > Run, type Cleanmgr and click on OK.
4. Click on the More Options tab.
5. Click the Clean Up button in the System Restore section to remove all previous restore points except the most recent one.
This will remove any infected files that have been backed up by Windows. The files in "System Restore" are protected to prevent any programs changing those files. This is the only foolproof way to ensure the deletion of those files.

Note: Please don't use it on a regular basis as this will clear all previous restore points. The feature might be very useful to revert your computer to working condition if something goes wrong.

Re-enable all your security applications and please return here and tell us how the computer seems to be operating.

Happy Safe Computing! http://extremetechsupport.com/forum/../../images/additional-smilies/thumb.gif

Close browsers before scanning
Scan for tracking cookies
Terminate memory threats before quarantining
Edited February 10, 2009 by DirtyPolo

DirtyPolo · February 10, 2009

It seems this anti malware program you downloaded caused you more trouble than good.

We have an exceptionally good proceedure for getting rid of malware on your PC.

Please follow the instructions below.

As you do not have access to the internet on the problematic machine make sure you download any programs to a flash drive or removable media so that you can install them on the problematic machine whilst offline.

The malware disinfection process (below) developed by Extreme Tech Support - Free PC Help requires the download of three different programs. (ATF Cleaner, Malwarebyte's Anti Malware and SUPERantispyware.)

If you have been directed to perform this process and have no access to the internet you can download the necessary files to an external medium such as a memory stick, CD or external drive and install them to your PC from there.

If your PC is connected to a router with an ethernet cable, you may be able to acquire internet access using the Safe Mode with Networking option. (Tapping F8 on startup)

If you can gain access in the manner, download the files directly. However, SUPERantispyware must be installed in "normal" mode. Once installed, it may then be run in Safe Mode if you prefer.

Two of the programs need to be updated (after installation) in order to be effective. Updates for these are available through the links below. These links are updates only! You must first download and install the applicable programs from the links given in the disinfection process instructions.

SUPERAntiSpyware.com - Database Definition Information

Download Malwarebytes' Anti-Malware Database - GT500.org

Here is the full process, feel free to ask any questions you may have, and please try to do the whole process in one go, don't stop and start between steps.

Malware is software designed to infiltrate or damage a computer system without the owner's informed consent. It is a combination of the words malicious and software. The expression is a general term used by computer professionals to mean a variety of forms of hostile, intrusive, or annoying software or program code.

It is in your best interest to note the following:

Please disable your resident security applications (such as AVG, Spybot, WinPatrol, etc.) before performing the below procedure so that they do not interfere with the process.
Perform all the steps in the order listed to avoid any conflicts.
If unsure, please stop and voice your doubts.
You might be required to go offline during the disinfection process. Therefore, it is recommended to print off the instructions below for ease of reference.

If you stick to the above guidelines, all should go smoothly.

================================================

STEP 1

Download ATF-Cleaner by Atribune.
Save the file to your Desktop.
Double-click on the file to run the program.
On the Main tab, check the Select All button.
Next, click on the Firefox tab (if applicable) and check the Select All button.

Note: If you would like to preserve your saved passwords in Firefox, then click No at the corresponding prompt.
Now, click on the Opera tab (if applicable) and check the Select All button.

Note: If you would like to preserve your saved passwords in Opera, then click No at the corresponding prompt.
Press the Empty Selected button and click OK to acknowledge the corresponding prompt.
Click on the Exit button to quit the program.

================================================

STEP 2

Please click here to download Malwarebytes' Anti-Malware.
Save the file to your Desktop.
Double-click mbam-setup.exe and follow the prompts to install the program.
At the end, make sure a check mark is placed next to:
2. Update Malwarebytes' Anti-Malware
3. Launch Malwarebytes' Anti-Malware

[*] Click Finish.

[*] The program will download and update itself if it finds the necessity to do so. Please allow this.

[*] Once the program has loaded, select Perform full scan, then click Scan.

Note: Depending on your computer specifications, the scan may take some time to complete. Please wait patiently and do not interrupt the process.

[*] When the scan is complete, click OK, and then Show Results to view the results.

[*] Make sure that every entry is selected, and click Remove Selected.

[*] Restart your computer.

================================================

STEP 3

Please click here to download SUPERAntiSpyware (Free Version).
Save the file to your Desktop.
Double-click SUPERAntiSpyware.exe and follow the prompts to install the program.
Open SUPERAntiSpyware.
Under Configuration and Preferences, click the Preferences button.
Click the Scanning Control tab.
Under Scanner Options make sure the following fields checked:

[*] Click the Close button to leave the control center screen.
[*] On the main screen, under Scan for Harmful Software click Scan your computer.
[*] On the left, make sure you check mark C:\Fixed Drive.
[*] On the right, under Complete Scan, choose Perform Complete Scan.
[*] Click Next to start the scan. Please be patient while it scans your computer.
[*] After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click OK.
[*] Make sure every entry has a check mark next to it and click Next.
[*] A notification will appear that Quarantine and Removal is Complete. Click OK and then Finish to return to the main menu.
[*] Restart your computer.

================================================

STEP 4
1. Please visit the ESET Online Scanner, using Internet Explorer to initiate the scan.
  
  Note: If you are running Windows Vista, then you will need Administrative privileges to complete the latter part of the procedure. To do so, right-click on the Internet Explorer icon in the Start Menu and select the Run As Administrator option in the shell context menu.
2. Check mark the YES, I accept the Terms of Use box.
3. Click the Start button.
4. Click the Install button on the following screen.
5. Click Start. This will will initialize and update the scanner engine.
6. Check mark the box beside Remove found threats.
7. Click the Scan button. This will start the scan. Please be patient while it is in progress.
8. Restart your computer.
================================================

Read Tootech's reply below this post before continuing to the next step please.

STEP 5
1. Click on Start > Programs > Accessories > System Tools and select System Restore.
2. Choose the radio button marked Create a Restore Point on the first screen and click Next. Give the restore point a name then click Create. The new point will be stamped with the current date and time. Keep a note of this so you can find it easily should you need to use System Restore.
3. Next, click on Start > Run, type Cleanmgr and click on OK.
4. Click on the More Options tab.
5. Click the Clean Up button in the System Restore section to remove all previous restore points except the most recent one.
This will remove any infected files that have been backed up by Windows. The files in "System Restore" are protected to prevent any programs changing those files. This is the only foolproof way to ensure the deletion of those files.

Note: Please don't use it on a regular basis as this will clear all previous restore points. The feature might be very useful to revert your computer to working condition if something goes wrong.

Re-enable all your security applications and please return here and tell us how the computer seems to be operating.

Happy Safe Computing! http://extremetechsupport.com/forum/../../images/additional-smilies/thumb.gif

Close browsers before scanning
Scan for tracking cookies
Terminate memory threats before quarantining
Edited February 10, 2009 by DirtyPolo

Tootech · February 10, 2009

I'd remove AVG before you start the malware removal process - it's done you no favours.

When you say you

Quote
dowloaded Anti-Malware

What was it you downloaded?

Also, its not often a piece of spyware or an anti malware program would mess up the network drivers. Have you run Sytem Restore whilst trying to remove the spyware?

Tootech · February 10, 2009

I'd remove AVG before you start the malware removal process - it's done you no favours.

When you say you

Quote
dowloaded Anti-Malware

What was it you downloaded?

Also, its not often a piece of spyware or an anti malware program would mess up the network drivers. Have you run Sytem Restore whilst trying to remove the spyware?

Tootech · February 10, 2009

I'd remove AVG before you start the malware removal process - it's done you no favours.

When you say you

Quote
dowloaded Anti-Malware

What was it you downloaded?

Also, its not often a piece of spyware or an anti malware program would mess up the network drivers. Have you run Sytem Restore whilst trying to remove the spyware?

macaroon · February 10, 2009

Sorry helpers, but I thought this would be straightforward but it doesnt seem to be.

How and where can i do sytem restore? before i tackle the other 6 step suggestion.

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