Guest bryanevans1 Posted November 13, 2007 Posted November 13, 2007 I'm running a w2k3 enterprise server as an 8 port fax server using a Multitech ISI5634UPCI/8. It receives sever hundreds of fax's a day. However, about one in 5 fails with the following error:” Reception error" "Unknown fatal error" "0x0000000c" MultiTech Systems MT5634SMI-V92" There is no source pattern to these errors and no patter to the receiving line. I've had all of the lines tested. Disabled Compression and I've updated the modems to the latest Windows drivers (it’s on the Windows HCL): Below is a single fax failure log. Any info is welcomed.... [11/13/2007 11:34:21] Device name: MultiTech Systems MT5634SMI-V92 Permanent TAPI line ID: 4B0ECC4 Unimodem registry key: 0000 Job type: Receive [11:34:21][1338146093][ 130173][ ] Modem initialization [11:34:21][1338146140][ 131580][ ] send: "AT&FS0=0E0V1Q0" [11:34:22][1338146984][ 131688][ ] recv: "OK" [11:34:22][1338147031][ 131580][ ] send: "AT" [11:34:22][1338147109][ 131688][ ] recv: "OK" [11:34:22][1338147156][ 131580][ ] send: "ATS7=255X4&D2&C1&K3" [11:34:23][1338147234][ 131688][ ] recv: "OK" [11:34:23][1338147281][ 131580][ ] send: "ATM1L0" [11:34:23][1338147359][ 131688][ ] recv: "OK" [11:34:23][1338147359][ 330019][ ] Phase A - Call establishment [11:34:23][1338147359][ 330030][ ] Answering... [11:34:23][1338147468][ 130698][ ] send: "AT+FCLASS=1" [11:34:23][1338148015][ 131580][ ] send: "AT" [11:34:23][1338148093][ 131688][ ] recv: "OK" [11:34:23][1338148203][ 130698][ ] send: "AT+FCLASS=1" [11:34:24][1338148750][ 131580][ ] send: "AT" [11:34:24][1338148828][ 131688][ ] recv: "OK" [11:34:24][1338149031][ 131283][ ] send: "ATA" [11:34:35][1338159640][ 131688][ ] recv: "CONNECT" [11:34:35][1338159640][ 131306][ ] Response - CONNECT [11:34:35][1338159640][ 310227][ ] Phase B - Negotiation [11:34:35][1338159640][ 300036][ ] CSI is "Fax" [11:34:35][1338159640][ 370475][ ] Composing DIS with the following capabilities: [11:34:35][1338159640][ 380039][ ] - Supported Modulations: V.27 ter, V.29, V.33, V.17 [11:34:35][1338159640][ 380040][ ] - Ability to use fine resolution: Yes [11:34:35][1338159640][ 380041][ ] - Ability to use 2D coding: Yes [11:34:35][1338159640][ 380042][ ] - Supported Page Width: 1728 [11:34:35][1338159640][ 380043][ ] - Supported Page Length: Unlimited [11:34:35][1338159640][ 380044][ ] - Minimum scan line time: 0 [11:34:35][1338159640][ 310930][ ] Sending CSI-DIS [11:34:35][1338159703][ 200267][ ] send: CSI, 23 bytes, ff 03 40 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 78 61 46 [11:34:35][1338159703][ 50408][ ] send: <dle><etx> [11:34:35][1338159781][ 131688][ ] recv: "CONNECT" [11:34:35][1338159781][ 200267][ ] send: DIS, 6 bytes, ff 13 80 00 ee 78 [11:34:35][1338159781][ 50408][ ] send: <dle><etx> [11:34:36][1338161046][ 131688][ ] recv: "OK" [11:34:36][1338161046][ 310938][ ] Successfully sent CSI-DIS - receiving response [11:34:36][1338161046][ 131580][ ] send: "AT+FRH=3" [11:34:37][1338161593][ 131688][ ] recv: "CONNECT" [11:34:38][1338162921][ 50750][ ] recv: HDLC frame, 12 bytes, ff 13 83 00 e2 78 6c 8e 10 03 0d 0a [11:34:38][1338162921][ 131688][ ] recv: "OK" [11:34:38][1338162921][ 312046][ ] frame is DCS, final frame [11:34:38][1338162921][ 311215][ ] Receiving TCF... [11:34:38][1338162921][ 131580][ ] send: "AT+FRM=145" [11:34:40][1338164796][ 131688][ ] recv: "CONNECT" [11:34:41][1338166109][ 200588][ ] recv: TCF: 0 errors in 1080 signifact bytes of 2704 total bytes [11:34:41][1338166109][ 370176][ ] Received DCS is as follows: [11:34:41][1338166109][ 380065][ ] - Session Modulation is: 14400 bps V.17 [11:34:41][1338166109][ 380066][ ] - Use fine resolution: Yes [11:34:41][1338166109][ 380067][ ] - Use 2D coding: Yes [11:34:41][1338166109][ 380068][ ] - Page width is 1728 [11:34:41][1338166109][ 380069][ ] - Page length is Unlimited [11:34:41][1338166109][ 380070][ ] - Scan line time: 0 [11:34:41][1338166109][ 311284][ ] Received good TCF - sending CFR [11:34:41][1338166109][ 131580][ ] send: "AT+FTH=3" [11:34:42][1338167140][ 131688][ ] recv: "CONNECT" [11:34:42][1338167140][ 200210][ ] send: CFR, 3 bytes, ff 13 84 [11:34:42][1338167140][ 50408][ ] send: <dle><etx> [11:34:43][1338167687][ 131688][ ] recv: "OK" [11:34:43][1338167687][ 311292][ ] Successfully sent CFR [11:34:43][1338167687][ 311337][ ] Phase C - Receive page [11:34:43][1338167687][ 131580][ ] send: "AT+FRM=146" [11:34:44][1338168828][ 131688][ ] recv: "CONNECT" [11:34:44][1338168828][ 311433][ ] Receiving page 1 data... [11:35:14][1338199031][ 311478][ ] recv: page data, 54650 bytes [11:35:14][1338199031][ 311496][ ] Successfully received page data [11:35:14][1338199031][ 311501][ ] Phase D - Post message exchange [11:35:14][1338199031][ 131580][ ] send: "AT+FRH=3" [11:35:14][1338199203][ 131688][ ] recv: "CONNECT" [11:35:16][1338200375][ 50750][ ] recv: HDLC frame, 9 bytes, ff 13 2f 33 66 10 03 0d 0a [11:35:16][1338200375][ 131688][ ] recv: "OK" [11:35:16][1338200375][ 312046][ ] frame is EOP, final frame [11:35:16][1338200375][ 311176][ ] Received EOP [11:35:16][1338200375][ 250280][WRN] Page 1 was bad (2324 good lines, 8 bad lines, didn't find RTC) [11:35:16][1338200375][ 311638][ ] Sending RTN [11:35:16][1338200437][ 131580][ ] send: "AT+FTH=3" [11:35:17][1338201468][ 131688][ ] recv: "CONNECT" [11:35:17][1338201468][ 200210][ ] send: RTN, 3 bytes, ff 13 4c [11:35:17][1338201468][ 50408][ ] send: <dle><etx> [11:35:17][1338202015][ 131688][ ] recv: "OK" [11:35:17][1338202015][ 311645][ ] Successfully sent RTN [11:35:17][1338202015][ 131580][ ] send: "AT+FRH=3" [11:35:17][1338202187][ 131688][ ] recv: "CONNECT" [11:35:19][1338203359][ 50750][ ] recv: HDLC frame, 9 bytes, ff 13 fb 9a f6 10 03 0d 0a [11:35:19][1338203359][ 131688][ ] recv: "OK" [11:35:19][1338203359][ 312046][ ] frame is DCN, final frame [11:35:19][1338203359][ 311087][ERR] Received DCN unexpectedly [11:35:19][1338203359][ 130804][ ] Hanging up [11:35:19][1338203406][ 131580][ ] send: "ATH0" [11:35:19][1338203531][ 131688][ ] recv: "OK" [11:35:19][1338203578][ 131580][ ] send: "ATH0" [11:35:19][1338203671][ 131688][ ] recv: "OK" [11:35:19][1338203781][ 130698][ ] send: "AT+FCLASS=0" [11:35:20][1338204328][ 131580][ ] send: "AT" [11:35:20][1338204406][ 131688][ ] recv: "OK" [11:35:20][1338204453][ 131580][ ] send: "AT" [11:35:20][1338204531][ 131688][ ] recv: "OK" [11:35:21][1338205359][ 322612][ERR] Failed receive -- bryanevans1 ------------------------------------------------------------------------ bryanevans1's Profile: http://forums.techarena.in/member.php?userid=34922 View this thread: http://forums.techarena.in/showthread.php?t=851522 http://forums.techarena.in
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