Can't Connect to Remote Computer

[Guest Diane Walker]

I tried to connect to the Windows XP by using Remote Desktop and got the

error message "This computer can't connect to Remote Computer." I used to

be able to Remote Desktop to this computer. Do you have any suggestions on

how to fix this problem.

 

Thanks.

 

Diane

[Guest Sooner Al [MVP]]

Re: Can't Connect to Remote Computer

 

"Diane Walker" <ett9300@yahoo.com> wrote in message

news:%23Pou%23KiJIHA.5468@TK2MSFTNGP05.phx.gbl...

>I tried to connect to the Windows XP by using Remote Desktop and got the

>error message "This computer can't connect to Remote Computer." I used to

>be able to Remote Desktop to this computer. Do you have any suggestions on

>how to fix this problem.

>

> Thanks.

>

> Diane

>

 

Is this a standalone desktop PC?

 

Can you ping the PC?

 

Is Remote Desktop enabled on the PC?

 

Is a Remote Desktop exception enabled in the windows firewall on the PC?

 

How are you trying to connect, ie. over a LAN or the public internet?

 

General troubleshooting help for standalone XP Remote Desktop connections...

 

http://theillustratednetwork.mvps.org/RemoteDesktop/RemoteDesktopSetupandTroubleshooting.html#Troubleshooting

 

--

 

Al Jarvi (MS-MVP Windows Networking)

 

Please post *ALL* questions and replies to the news group for the

mutual benefit of all of us...

The MS-MVP Program - http://mvp.support.microsoft.com

This posting is provided "AS IS" with no warranties, and confers no

rights...

[Guest Diane Walker]

Re: Can't Connect to Remote Computer

 

Thanks very much for your prompt response and information.

 

The XP computer is a computer in the Domain. I can ping the PC. Remote

Desktop is enabled on the PC. A Remote Desktop exception is enabled in the

Windows Firewall on the PC. I also tried to disable the Windows Firewall

and still could not connect by Remote Desktop. I tried to connect over the

LAN. Do you have any other suggestions?

 

Thanks.

 

"Sooner Al [MVP]" <SoonerAl@somewhere.net.invalid> wrote in message

news:C5B98A48-FE01-4FC0-81D0-0856A7C877FE@microsoft.com...

> "Diane Walker" <ett9300@yahoo.com> wrote in message

> news:%23Pou%23KiJIHA.5468@TK2MSFTNGP05.phx.gbl...

>>I tried to connect to the Windows XP by using Remote Desktop and got the

>>error message "This computer can't connect to Remote Computer." I used

>>to be able to Remote Desktop to this computer. Do you have any

>>suggestions on how to fix this problem.

>>

>> Thanks.

>>

>> Diane

>>

>

> Is this a standalone desktop PC?

>

> Can you ping the PC?

>

> Is Remote Desktop enabled on the PC?

>

> Is a Remote Desktop exception enabled in the windows firewall on the PC?

>

> How are you trying to connect, ie. over a LAN or the public internet?

>

> General troubleshooting help for standalone XP Remote Desktop

> connections...

>

> http://theillustratednetwork.mvps.org/RemoteDesktop/RemoteDesktopSetupandTroubleshooting.html#Troubleshooting

>

> --

>

> Al Jarvi (MS-MVP Windows Networking)

>

> Please post *ALL* questions and replies to the news group for the

> mutual benefit of all of us...

> The MS-MVP Program - http://mvp.support.microsoft.com

> This posting is provided "AS IS" with no warranties, and confers no

> rights...

>

[Guest Sooner Al [MVP]]

Re: Can't Connect to Remote Computer

 

"Diane Walker" <ett9300@yahoo.com> wrote in message

news:OPhtD0iJIHA.5360@TK2MSFTNGP03.phx.gbl...

> Thanks very much for your prompt response and information.

>

> The XP computer is a computer in the Domain. I can ping the PC. Remote

> Desktop is enabled on the PC. A Remote Desktop exception is enabled in

> the Windows Firewall on the PC. I also tried to disable the Windows

> Firewall and still could not connect by Remote Desktop. I tried to

> connect over the LAN. Do you have any other suggestions?

>

> Thanks.

>

>

Diane,

 

Is the PC actually listening on TCP Port 3389? Run a "netstat -a" command to

see. Beyond that I am not a TS/Domain kind of guy so I am going to stand

back and let the TS/Domain folks chime in since I don't support those type

issues.

 

--

 

Al Jarvi (MS-MVP Windows Networking)

 

Please post *ALL* questions and replies to the news group for the

mutual benefit of all of us...

The MS-MVP Program - http://mvp.support.microsoft.com

This posting is provided "AS IS" with no warranties, and confers no

rights...

[Guest Diane Walker]

Re: Can't Connect to Remote Computer

 

Thanks for your prompt response and information again. Port 3389 is open.

 

Thanks.

 

"Sooner Al [MVP]" <SoonerAl@somewhere.net.invalid> wrote in message

news:BA7DF917-F4B2-481A-B581-B9878EE060AB@microsoft.com...

> "Diane Walker" <ett9300@yahoo.com> wrote in message

> news:OPhtD0iJIHA.5360@TK2MSFTNGP03.phx.gbl...

>> Thanks very much for your prompt response and information.

>>

>> The XP computer is a computer in the Domain. I can ping the PC. Remote

>> Desktop is enabled on the PC. A Remote Desktop exception is enabled in

>> the Windows Firewall on the PC. I also tried to disable the Windows

>> Firewall and still could not connect by Remote Desktop. I tried to

>> connect over the LAN. Do you have any other suggestions?

>>

>> Thanks.

>>

>>

> Diane,

>

> Is the PC actually listening on TCP Port 3389? Run a "netstat -a" command

> to see. Beyond that I am not a TS/Domain kind of guy so I am going to

> stand back and let the TS/Domain folks chime in since I don't support

> those type issues.

>

> --

>

> Al Jarvi (MS-MVP Windows Networking)

>

> Please post *ALL* questions and replies to the news group for the

> mutual benefit of all of us...

> The MS-MVP Program - http://mvp.support.microsoft.com

> This posting is provided "AS IS" with no warranties, and confers no

> rights...

>