memory dump issue

[sukar_91]

i was having some problem with my computer recently

so i used bitdefender 2009 to perform a deep full scan

and i got the following infected files:

 

Gen-Trojan.Heur.25

 

C:\Program Files\HP\Quickplay\QPService.exe (memory dump)

C:\Program Files\Bitdef....Bitdefender2009\seccenter.exe (memory dump)

C:\Program Files\HP\Quickplay\Kernal\TV\CLCapSvc.exe (memory dump)

C:\Program Files\Common Files\LightScribe\LSSrvc.exe (memory dump)

C:\Program Files\HP\Quickplay\Kernal\TV\CLSched.exe (memory dump)

C:\Program Files\Windows Media Player\WMPNSCFG.exe (memory dump)

C:\Program Files\Windows Media Player\wmpnetwk.exe (memory dump)

C:\windows\system32\notepad.exe (memory dump)

 

iam wondering if this is normal or should something be done to fix these issues

Edited February 18, 2009 by sukar_91

[sukar_91]

can anybody help me out please

[Match]

I'm not sure, and have no real expertise in this, but at an educated guess after reading about a Memory Dump or Core Dump I would say that as your AV has done a scan it has caused this by temporally stopping programs that you had running, as to if its normal I have no idea, but I will have alook see if I can find anything out for you and get back ASAP.

[Match]

The Error Reporting Wizard is a special tool that automates the process of sending such information. Together with BitDefender 8 memory dump, the BitDefender's file inventory is collected and sent directly to the BitDefender Development Team. Please note that no personally identifiable information is collected or sent.

 

I think this explains it.

[sukar_91]

firstly...thank you for attempting to help me

you think you could help me solve the problem..

i have done some research on the Gen Trojan Heur 25

but was unable to find anything solid or any way i could remove it

Edited February 19, 2009 by sukar_91

[RandyL]

When Bitdefender found the Trojan did it ask you if you wanted to quarantine or clean the file? Did you select an option? Did it say the file could not be quarantined or something similar?

[Tootech]

It does seem a bit of an obscure problem, and the files Bitdefender refers to look to be legitimate files.

 

I recommend you post your query on the Bitdefender forum - they know their software and hopefully will be able to tell you exactly what is happening and how to deal with it.

 

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