Terminal Services Application Error

[Guest Luke Robertson]

Hi,

 

I'm having a problem with a Terminal Server.

The network is SBS 2003 R1 based. The terminal server is Windows 2003 Server

R2 SP2 with Citrix. The local drive is setup as G:\ , not C:\ (for Citrix

reasons).

 

I am having intermittent issues with applications. It seems to go through

short 'phases' (of a few minutes at a time - 15min or so) where programs

don't start, and users can't log on. Programs that are already running are

usually fine, and users that are already logged on are not kicked out.

 

In the System Log, I get 'application popup' error 333. 'An I/O operation

initiated by the Registry failed unrecoverably. The Registry could not read

in, or write out, or flush, one of the files that contain the system's image

of the Registry.'

 

I cannot see any obvious problem with hardware. I am not using the /3Gb

switch. My software hive is about 30Mb.

I cannot see any viruses on the system. I am running Trend Micro CSM.

The main apps on the server are Office 2003, Open Practice Client (and

Lawdocs), LEAP 2003 Client. The BackupExec remote agent is also installed.

 

Any ideas where the problem might be?

[Guest Vera Noest [MVP]]

Re: Terminal Services Application Error

 

Both anti-virus software and backup software can use kernel-mode

filter drivers which can cause this and similar problems.

 

For a similar (but not identical) problem, check:

 

822219 - You experience slow file server performance and delays

occur when you work with files that are located on a file server

http://support.microsoft.com/?kbid=822219

 

Also check the troubleshooting tips on eventid.net:

http://www.eventid.net/display.asp?eventid=333&eventno=5757

&source=Application%20Popup&phase=1

 

_________________________________________________________

Vera Noest

MCSE, CCEA, Microsoft MVP - Terminal Server

TS troubleshooting: http://ts.veranoest.net

___ please respond in newsgroup, NOT by private email ___

 

=?Utf-8?B?THVrZSBSb2JlcnRzb24=?=

<LukeRobertson@discussions.microsoft.com> wrote on 20 nov 2007 in

microsoft.public.windows.terminal_services:

> Hi,

>

> I'm having a problem with a Terminal Server.

> The network is SBS 2003 R1 based. The terminal server is Windows

> 2003 Server R2 SP2 with Citrix. The local drive is setup as G:\

> , not C:\ (for Citrix reasons).

>

> I am having intermittent issues with applications. It seems to

> go through short 'phases' (of a few minutes at a time - 15min or

> so) where programs don't start, and users can't log on. Programs

> that are already running are usually fine, and users that are

> already logged on are not kicked out.

>

> In the System Log, I get 'application popup' error 333. 'An I/O

> operation initiated by the Registry failed unrecoverably. The

> Registry could not read in, or write out, or flush, one of the

> files that contain the system's image of the Registry.'

>

> I cannot see any obvious problem with hardware. I am not using

> the /3Gb switch. My software hive is about 30Mb.

> I cannot see any viruses on the system. I am running Trend Micro

> CSM. The main apps on the server are Office 2003, Open Practice

> Client (and Lawdocs), LEAP 2003 Client. The BackupExec remote

> agent is also installed.

>

> Any ideas where the problem might be?

[Guest Luke Robertson]

Re: Terminal Services Application Error

 

Thanks very much for your help. I have removed the Backup Exec remote agent

to see if that is the problem. If the problem still occurs, I'll try

uninstalling and reinstalling Trend Antivirus to see if that fixes it.

I'll post my findings when I have more information.

 

 

 

"Vera Noest [MVP]" wrote:

> Both anti-virus software and backup software can use kernel-mode

> filter drivers which can cause this and similar problems.

>

> For a similar (but not identical) problem, check:

>

> 822219 - You experience slow file server performance and delays

> occur when you work with files that are located on a file server

> http://support.microsoft.com/?kbid=822219

>

> Also check the troubleshooting tips on eventid.net:

> http://www.eventid.net/display.asp?eventid=333&eventno=5757

> &source=Application%20Popup&phase=1

>

> _________________________________________________________

> Vera Noest

> MCSE, CCEA, Microsoft MVP - Terminal Server

> TS troubleshooting: http://ts.veranoest.net

> ___ please respond in newsgroup, NOT by private email ___

>

> =?Utf-8?B?THVrZSBSb2JlcnRzb24=?=

> <LukeRobertson@discussions.microsoft.com> wrote on 20 nov 2007 in

> microsoft.public.windows.terminal_services:

>

> > Hi,

> >

> > I'm having a problem with a Terminal Server.

> > The network is SBS 2003 R1 based. The terminal server is Windows

> > 2003 Server R2 SP2 with Citrix. The local drive is setup as G:\

> > , not C:\ (for Citrix reasons).

> >

> > I am having intermittent issues with applications. It seems to

> > go through short 'phases' (of a few minutes at a time - 15min or

> > so) where programs don't start, and users can't log on. Programs

> > that are already running are usually fine, and users that are

> > already logged on are not kicked out.

> >

> > In the System Log, I get 'application popup' error 333. 'An I/O

> > operation initiated by the Registry failed unrecoverably. The

> > Registry could not read in, or write out, or flush, one of the

> > files that contain the system's image of the Registry.'

> >

> > I cannot see any obvious problem with hardware. I am not using

> > the /3Gb switch. My software hive is about 30Mb.

> > I cannot see any viruses on the system. I am running Trend Micro

> > CSM. The main apps on the server are Office 2003, Open Practice

> > Client (and Lawdocs), LEAP 2003 Client. The BackupExec remote

> > agent is also installed.

> >

> > Any ideas where the problem might be?

>