Windows Installer may be broken

[Guest Ben Waldon]

I have an issue with a Windows Server 2003 Server.

 

We were installing some software, and the installation was abandoned before

it could be completed. The server was rebooted and when it came back up, it

couldn't start some of the services. A couple to note: Network Connection,

Terminal Services, and Windows Installer.

 

I booted into safe mode and disabled the Windows Installer service. I was

then able to boot, start the other services, and run applications associated

with the other services just fine. However, I can't install antivirus

updates, windows updates, or other applications that use .msi files.

 

I tried the procedures from http://support.microsoft.com/kb/315346/en-us,

but they didn't work. Method 1 seemed to work at first. I was able to boot a

couple of times ok, but then a third time it hung up and I had to go in and

disable the service again. When I tried Method 2, the installer program saw

the service pack and thought that a newer version was already there. So, it

wouldn't install.

 

It seems like the windows installer service is corrupt.

 

Any help would be great. My next step is to install an older version (that

might not check the sp) and then install the latest version.

 

I'd like to achieve full functionality of Windows Installer without

compromising the other services.

 

I am not sure if there is something I can do from the disk to install it

without harming the configuration.

 

Thanks,

Ben

--

Ben Waldon

[Guest Jabez Gan [MVP]]

Re: Windows Installer may be broken

 

Have you tried reinstalling the Windows Installer using step 2?

 

--

Jabez Gan

Microsoft MVP: Windows Server - File Storage

"Ben Waldon" <BenWaldon@discussions.microsoft.com> wrote in message

news:24E7D5C2-E2CD-423E-93C0-F8A06356BC6F@microsoft.com...

>I have an issue with a Windows Server 2003 Server.

>

> We were installing some software, and the installation was abandoned

> before

> it could be completed. The server was rebooted and when it came back up,

> it

> couldn't start some of the services. A couple to note: Network Connection,

> Terminal Services, and Windows Installer.

>

> I booted into safe mode and disabled the Windows Installer service. I was

> then able to boot, start the other services, and run applications

> associated

> with the other services just fine. However, I can't install antivirus

> updates, windows updates, or other applications that use .msi files.

>

> I tried the procedures from http://support.microsoft.com/kb/315346/en-us,

> but they didn't work. Method 1 seemed to work at first. I was able to boot

> a

> couple of times ok, but then a third time it hung up and I had to go in

> and

> disable the service again. When I tried Method 2, the installer program

> saw

> the service pack and thought that a newer version was already there. So,

> it

> wouldn't install.

>

> It seems like the windows installer service is corrupt.

>

> Any help would be great. My next step is to install an older version (that

> might not check the sp) and then install the latest version.

>

> I'd like to achieve full functionality of Windows Installer without

> compromising the other services.

>

> I am not sure if there is something I can do from the disk to install it

> without harming the configuration.

>

> Thanks,

> Ben

> --

> Ben Waldon