computer freeze

[sycho1981]

Hi all,

Anyone know what it means when you get this message.

 

dr watson postmortem debugger has encountered a problem and needs to close.

 

It's usually preceeded by the same message referring to windows explorer and started after my widows movie maker crashed the other day for what i suspect were RAM issues.

 

It seems that i cant access my hdd's while i have this problem

 

thanks

 

Si

[sycho1981]

I'm using xp by the way

[Match]

Hi sycho,

 

Dr Watson postmortem debugger is a Microsoft tool for gathering information when an error occurs, there is more information about it here.

 

However now I suspect that you will want to resolve the problem of why your pc keeps crashing!

 

so If you don't mind could you give us some information about your pc, Make, Model and as you say you think that you have a RAM problem the amount of RAM and HDD capacity and space used may be helpful.

[sycho1981]

My pc is a home build with roughly 2.5tb of hdd space , 2.5gb RAM with a dual cpu (1.6GHz?). I'm using service pack 3 on media centre edition 2002

[Match]

OK so It's not a lack of RAM and XP using your HDD for virtual RAM and having no space problem !! :)

 

So why do you think that it is a RAM issue? can you tell us what Mother Board you have, and the Make and Specification of your RAM and the size of the sticks ie: 2 x 1G and 1 X 500MB

 

and can you tell us if this problem is specific to Windows movie maker or does it affect other programs that you use?

[sycho1981]

i initially thought it was a RAM issue because, this all started after movie maker crashed several times trying to save quite a large file and ever since then is when i've had the problem. The actual crashing now is when i open windows explorer with the thumbnail setting enabled, if i change the settings to tiles, icons etc then theres no problem but i'm still noticing a bit of slowdown generally.

 

My RAM sticks are verizon(or something that sounds similar) and I have a 2gb with a 500mb(prior to yesrterday i had two 500mb sticks)

[Match]

Hi sycho

 

I think that the first thing to try is a system restore back to a point before this problem started, and see where we go from there.

 

you may also want to consider changing your RAM so that it is more evenly balanced, as it will work better that way, but I don't think that this is causing your immediate crashing problem.

[sycho1981]

fair enough, how is it i do that?

[Match]

Full instructions from Microsoft here,

and if if you don't mind report back to us please whether or not this solves your problem,

Edited February 27, 2009 by Match

[sycho1981]

will do

[sycho1981]

Nope, no good, might be because the only system restore point it's showing is this morning when i uninstalled a program

[BeeCeeBee]

I am really curious as to why you can only find the one restore point. It is clearly not disabled or you would have had none at all. What exactly were you doing in movie maker when these problems began?

[DirtyPolo]

This problem could be linked with having Malware on your system

 

When is the last time you did a scan?

 

What program did you/do you use?

 

Please follow these steps as shown below in order, and let us know how you get on.

 

Feel free to ask any questions about the steps, but try to do them all in one go.

 

Your computer appears to be infected with Malware. Malware is software designed to infiltrate or damage a computer system without the owner's informed consent. It is a combination of the words malicious and software. The expression is a general term used by computer professionals to mean a variety of forms of hostile, intrusive, or annoying software or program code.

 

It is in your best interest to note the following:

1. Please disable your resident security applications (such as AVG, Spybot, WinPatrol, etc.) before performing the below procedure so that they do not interfere with the process.
   
2. Perform all the steps in the order listed to avoid any conflicts.
   
3. If unsure, please stop and voice your doubts.
   
4. You might be required to go offline during the disinfection process. Therefore, it is recommended to print off the instructions below for ease of reference.
   

If you stick to the above guidelines, all should go smoothly.

 

================================================

STEP 1

1. Download ATF-Cleaner by Atribune.
   
2. Save the file to your Desktop.
   
3. Double-click on the file to run the program.
   
4. On the Main tab, check the Select All button.
   
5. Next, click on the Firefox tab (if applicable) and check the Select All button.
    
   Note: If you would like to preserve your saved passwords in Firefox, then click No at the corresponding prompt.
   
6. Now, click on the Opera tab (if applicable) and check the Select All button.
    
   Note: If you would like to preserve your saved passwords in Opera, then click No at the corresponding prompt.
   
7. Press the Empty Selected button and click OK to acknowledge the corresponding prompt.
   
8. Click on the Exit button to quit the program.
   

================================================

STEP 2

1. Please click here to download Malwarebytes' Anti-Malware.
   
2. Save the file to your Desktop.
   
3. Double-click mbam-setup.exe and follow the prompts to install the program.
   
4. At the end, make sure a check mark is placed next to:
   
   1. 
      
   2. Update Malwarebytes' Anti-Malware
      
   3. Launch Malwarebytes' Anti-Malware
      

 

[*] Click Finish.

[*] The program will download and update itself if it finds the necessity to do so. Please allow this.

[*] Once the program has loaded, select Perform full scan, then click Scan.

 

Note: Depending on your computer specifications, the scan may take some time to complete. Please wait patiently and do not interrupt the process.

[*] When the scan is complete, click OK, and then Show Results to view the results.

[*] Make sure that every entry is selected, and click Remove Selected.

[*] Restart your computer.

================================================

STEP 3

1. Please click here to download SUPERAntiSpyware (Free Version).
   
2. Save the file to your Desktop.
   
3. Double-click SUPERAntiSpyware.exe and follow the prompts to install the program.
   
4. Open SUPERAntiSpyware.
   
5. Under Configuration and Preferences, click the Preferences button.
   
6. Click the Scanning Control tab.
   
7. Under Scanner Options make sure the following fields checked:
   

    

   [*] Click the Close button to leave the control center screen.

   [*] On the main screen, under Scan for Harmful Software click Scan your computer.

   [*] On the left, make sure you check mark C:\Fixed Drive.

   [*] On the right, under Complete Scan, choose Perform Complete Scan.

   [*] Click Next to start the scan. Please be patient while it scans your computer.

   [*] After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click OK.

   [*] Make sure every entry has a check mark next to it and click Next.

   [*] A notification will appear that Quarantine and Removal is Complete. Click OK and then Finish to return to the main menu.

   [*] Restart your computer.

   ================================================

   STEP 4
   1. Please visit the ESET Online Scanner, using Internet Explorer to initiate the scan.
       
      Note: If you are running Windows Vista, then you will need Administrative privileges to complete the latter part of the procedure. To do so, right-click on the Internet Explorer icon in the Start Menu and select the Run As Administrator option in the shell context menu.
      
   2. Check mark the YES, I accept the Terms of Use box.
      
   3. Click the Start button.
      
   4. Click the Install button on the following screen.
      
   5. Click Start. This will will initialize and update the scanner engine.
      
   6. Check mark the box beside Remove found threats.
      
   7. Click the Scan button. This will start the scan. Please be patient while it is in progress.
      
   8. Restart your computer.
      

   ================================================

   STEP 5
   1. Click on Start > Programs > Accessories > System Tools and select System Restore.
      
   2. Choose the radio button marked Create a Restore Point on the first screen and click Next. Give the restore point a name then click Create. The new point will be stamped with the current date and time. Keep a note of this so you can find it easily should you need to use System Restore.
      
   3. Next, click on Start > Run, type Cleanmgr and click on OK.
      
   4. Click on the More Options tab.
      
   5. Click the Clean Up button in the System Restore section to remove all previous restore points except the most recent one.
      

   This will remove any infected files that have been backed up by Windows. The files in "System Restore" are protected to prevent any programs changing those files. This is the only foolproof way to ensure the deletion of those files.

    

   Note: Please don't use it on a regular basis as this will clear all previous restore points. The feature might be very useful to revert your computer to working condition if something goes wrong.

    

   Re-enable all your security applications and please return here and tell us how the computer seems to be operating.

    

   Happy Safe Computing! http://extremetechsupport.com/forum/../../images/additional-smilies/thumb.gif

Close browsers before scanning
Scan for tracking cookies
Terminate memory threats before quarantining

[sycho1981]

@BeeCeeBee - just trying to make a movie, it did have over 90 clips in it though and I think my pc couldnt handle processing it all.

 

@Dirtypolo - I did try that already(cept stage 5) but I'll try again later when i've cleaned out my pc's insides, i'll post back when i have

 

Thanks

[sycho1981]

no im afraid thats not done it either

[sycho1981]

Sorted, turns out that theseroblems started when i installed adobe creative suite, uninstalled it and everything (seems to be working), thanks for your time

[Match]

No problem, just glad that you are sorted with a smooth no crashing pc :)