email problem

[dorsetiron]

Hi Guys. I am on BT internet and have a problem when I go into my email every now and then,more often now than it was. What happens is when I open up the inbox the system freezes and then trys to open up windows explorer looking for the address ad.manager etc. It then cant find website so opens onother window and so on. I have had up to 60 attempts to lookfor this.When this happens I have to shut down and reboot. Any ideas how I can stop this from happening?

Cheers

[BeeCeeBee]

What ad manager are you referring to? Do you notice anything out of the ordinary when navigating on the internet?

[dorsetiron]

internet explorer tries to open up ad.yieldmanager.com. Only have this problem when I go to my email inbox,system freezes then a continual attempt to get to this ad manager,come up with site not found then tries again. Driving me mad!

[BeeCeeBee]

Can you tell us what forms of malware protection you are using? (anti virus, anti malware and firewall)

[dorsetiron]

I am using Norton for anti virus and spyware. I believe this is giving me my firewall as well.

[BeeCeeBee]

A few last questions that I forgot to ask. What browser do you use while on the inernet. IE 7 or Firefox or another. Also, have you been keeping up with your Microsoft updates. If you know what service pack you are running let us know. If you do not just right click on "My Computer" select properties and it should tell you right on the page that opens.

[dorsetiron]

I am using IE7 and have got service pack 3. Regularly run updates from windows.

[BeeCeeBee]

It does appear that something has gotten past Norton (which is not surprising) and managed to install the ad.yieldmanager.com onto your system. You can try to see if it shows up in add or remove programs (doubtful) and uninstall it but even then I suspect it will just come back.

 

You did not do this voluntarily I assume.

 

The fact that it is getting worse is also not surprising and I expect you will find it effecting IE7 as well.

 

I would strongly urge that you follow our disinfection procedure. This should take care of the problem. Once completed you may want to consider alternatives to Norton. We will be happy to help you with that.

 

Our program requires the installation of a few very safe and effective tools. When you are done I suggest you keep them and use them.

 

Your computer appears to be infected with Malware. Malware is software designed to infiltrate or damage a computer system without the owner's informed consent. It is a combination of the words malicious and software. The expression is a general term used by computer professionals to mean a variety of forms of hostile, intrusive, or annoying software or program code.

 

It is in your best interest to note the following:

1. Please disable your resident security applications (such as AVG, Spybot, WinPatrol, etc.) before performing the below procedure so that they do not interfere with the process.
   
2. Perform all the steps in the order listed to avoid any conflicts.
   
3. If unsure, please stop and voice your doubts.
   
4. You might be required to go offline during the disinfection process. Therefore, it is recommended to print off the instructions below for ease of reference.
   

If you stick to the above guidelines, all should go smoothly.

 

================================================

STEP 1

1. Download ATF-Cleaner by Atribune.
   
2. Save the file to your Desktop.
   
3. Double-click on the file to run the program.
   
4. On the Main tab, check the Select All button.
   
5. Next, click on the Firefox tab (if applicable) and check the Select All button.
    
   Note: If you would like to preserve your saved passwords in Firefox, then click No at the corresponding prompt.
   
6. Now, click on the Opera tab (if applicable) and check the Select All button.
    
   Note: If you would like to preserve your saved passwords in Opera, then click No at the corresponding prompt.
   
7. Press the Empty Selected button and click OK to acknowledge the corresponding prompt.
   
8. Click on the Exit button to quit the program.
   

================================================

STEP 2

1. Please click here to download Malwarebytes' Anti-Malware.
   
2. Save the file to your Desktop.
   
3. Double-click mbam-setup.exe and follow the prompts to install the program.
   
4. At the end, make sure a check mark is placed next to:
   
   1. 
      
   2. Update Malwarebytes' Anti-Malware
      
   3. Launch Malwarebytes' Anti-Malware
      

 

[*] Click Finish.

[*] The program will download and update itself if it finds the necessity to do so. Please allow this.

[*] Once the program has loaded, select Perform full scan, then click Scan.

 

Note: Depending on your computer specifications, the scan may take some time to complete. Please wait patiently and do not interrupt the process.

[*] When the scan is complete, click OK, and then Show Results to view the results.

[*] Make sure that every entry is selected, and click Remove Selected.

[*] Restart your computer.

================================================

STEP 3

1. Please click here to download SUPERAntiSpyware (Free Version).
   
2. Save the file to your Desktop.
   
3. Double-click SUPERAntiSpyware.exe and follow the prompts to install the program.
   
4. Open SUPERAntiSpyware.
   
5. Under Configuration and Preferences, click the Preferences button.
   
6. Click the Scanning Control tab.
   
7. Under Scanner Options make sure the following fields checked:
   

    

   [*] Click the Close button to leave the control center screen.

   [*] On the main screen, under Scan for Harmful Software click Scan your computer.

   [*] On the left, make sure you check mark C:\Fixed Drive.

   [*] On the right, under Complete Scan, choose Perform Complete Scan.

   [*] Click Next to start the scan. Please be patient while it scans your computer.

   [*] After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click OK.

   [*] Make sure every entry has a check mark next to it and click Next.

   [*] A notification will appear that Quarantine and Removal is Complete. Click OK and then Finish to return to the main menu.

   [*] Restart your computer.

   ================================================

   STEP 4
   1. Please visit the ESET Online Scanner, using Internet Explorer to initiate the scan.
       
      Note: If you are running Windows Vista, then you will need Administrative privileges to complete the latter part of the procedure. To do so, right-click on the Internet Explorer icon in the Start Menu and select the Run As Administrator option in the shell context menu.
      
   2. Check mark the YES, I accept the Terms of Use box.
      
   3. Click the Start button.
      
   4. Click the Install button on the following screen.
      
   5. Click Start. This will will initialize and update the scanner engine.
      
   6. Check mark the box beside Remove found threats.
      
   7. Click the Scan button. This will start the scan. Please be patient while it is in progress.
      
   8. Restart your computer.
      

   ================================================

   STEP 5
   1. Click on Start > Programs > Accessories > System Tools and select System Restore.
      
   2. Choose the radio button marked Create a Restore Point on the first screen and click Next. Give the restore point a name then click Create. The new point will be stamped with the current date and time. Keep a note of this so you can find it easily should you need to use System Restore.
      
   3. Next, click on Start > Run, type Cleanmgr and click on OK.
      
   4. Click on the More Options tab.
      
   5. Click the Clean Up button in the System Restore section to remove all previous restore points except the most recent one.
      

   This will remove any infected files that have been backed up by Windows. The files in "System Restore" are protected to prevent any programs changing those files. This is the only foolproof way to ensure the deletion of those files.

    

   Note: Please don't use it on a regular basis as this will clear all previous restore points. The feature might be very useful to revert your computer to working condition if something goes wrong.

    

   Re-enable all your security applications and please return here and tell us how the computer seems to be operating.

    

   Happy Safe Computing! http://extremetechsupport.com/forum/../../images/additional-smilies/thumb.gif

Close browsers before scanning
Scan for tracking cookies
Terminate memory threats before quarantining

[dorsetiron]

Will try that, will certainly come back and let you know what happened. Typically I have to go out now so cant perform these actions till later.

Many thanks for all your help,and interest

Jon

[dorsetiron]

Hi BCB.

Have done all the recommended tasks.. Have not had a problem since. Hopefully it will be the end of it! Thanks again

[BeeCeeBee]

Good news dorsetiron! :) Try keeping the programs that you downloaded and use them.

[dorsetiron]

Will certainly keep the malaware and spyware progs and run them regularly. Once again thank for our help and interest.