Credentials not remember when connecting to network shares

[Guest Deb]

We have a single domain with several locations connected together via a WAN.

One user in one location is having problems accessing any network shares on

one server. Anytime she tries to access a file or printer on this server it

prompts for a username/password. Once she enters her credentials she can

connect to the resources with no problems. If she logs off and back on she

must re-enter her credentials to access the server.

 

She is logging onto the domain. She can access other servers in the domain

with no problems and without being prompted for her credentials again. Other

users can log on to her PC and access the same server normally, although the

account I tried was an administrator. It seems like the server is forgetting

her credentials, even though she is logging onto the domain successfully. A

reboot of both the problem server and the PC didn't help. The user has all

the rights and permissions she needs. The workstation and server have all the

latest updates.

 

Any ideas on what the problem is?

 

Thanks for your help.

[Guest SBS Rocker]

Re: Credentials not remember when connecting to network shares

 

How is this user attempting to access the share? Mapped drive? Run command

\\servername\sharename? Does this server reside in the same domain?

 

"Deb" <Deb@discussions.microsoft.com> wrote in message

news:7B01A9E3-5DF2-44EA-9A41-C933976BB395@microsoft.com...

> We have a single domain with several locations connected together via a

> WAN.

> One user in one location is having problems accessing any network shares

> on

> one server. Anytime she tries to access a file or printer on this server

> it

> prompts for a username/password. Once she enters her credentials she can

> connect to the resources with no problems. If she logs off and back on she

> must re-enter her credentials to access the server.

>

> She is logging onto the domain. She can access other servers in the domain

> with no problems and without being prompted for her credentials again.

> Other

> users can log on to her PC and access the same server normally, although

> the

> account I tried was an administrator. It seems like the server is

> forgetting

> her credentials, even though she is logging onto the domain successfully.

> A

> reboot of both the problem server and the PC didn't help. The user has all

> the rights and permissions she needs. The workstation and server have all

> the

> latest updates.

>

> Any ideas on what the problem is?

>

> Thanks for your help.

>

[Guest Deb]

Re: Credentials not remember when connecting to network shares

 

We tried accessing it with the UNC path and through My Network Places with

the same result. Yes the server is part of the same domain as the user and

her PC.

 

 

"SBS Rocker" wrote:

> How is this user attempting to access the share? Mapped drive? Run command

> \\servername\sharename? Does this server reside in the same domain?

>

>

[Guest SBS Rocker]

Re: Credentials not remember when connecting to network shares

 

I'm a bit confused here Deb. When this user is prompted for her username and

password is it asking for a domain account or a local machine account? What

happens if you map hardcode a mapped drive with the users credentials and

password? Will it reconnect?

 

 

"Deb" <Deb@discussions.microsoft.com> wrote in message

news:EBAF4E64-F87C-463E-8C76-5A0DCE114D40@microsoft.com...

> We tried accessing it with the UNC path and through My Network Places with

> the same result. Yes the server is part of the same domain as the user and

> her PC.

>

>

> "SBS Rocker" wrote:

>

>> How is this user attempting to access the share? Mapped drive? Run

>> command

>> \\servername\sharename? Does this server reside in the same domain?

>>

>>

[Guest Deb]

Re: Credentials not remember when connecting to network shares

 

Yeah, I'm confused too. I can't find any reason for her problem.

 

She logs onto her PC with her domain credentials. She can access file shares

and printers on other servers with no problems. She connects to this problem

server and is prompted for her username and password. She enters the exact

same username and password she used to log on and gets access to the problem

server's shared files and printers and can use them for the rest of her

session. If she then logs off and back on with her domain credentials and

tries to access the problem server, she is again prompted for her username

and password. For some reason, this one server is not recognizing the token

that is generated for her at logon, although her credentials do work ift she

enters them when prompted by the server.

 

Weird stuff.

 

"SBS Rocker" wrote:

> I'm a bit confused here Deb. When this user is prompted for her username and

> password is it asking for a domain account or a local machine account? What

> happens if you map hardcode a mapped drive with the users credentials and

> password? Will it reconnect?

>

>

> "Deb" <Deb@discussions.microsoft.com> wrote in message

> news:EBAF4E64-F87C-463E-8C76-5A0DCE114D40@microsoft.com...

> > We tried accessing it with the UNC path and through My Network Places with

> > the same result. Yes the server is part of the same domain as the user and

> > her PC.

> >

> >

> > "SBS Rocker" wrote:

> >

> >> How is this user attempting to access the share? Mapped drive? Run

> >> command

> >> \\servername\sharename? Does this server reside in the same domain?

> >>

> >>

>

>

>

[Guest SBS Rocker]

Re: Credentials not remember when connecting to network shares

 

try hardcoding the username and password to a mapped drive and have her log

off and on and see if she reconnects.

 

 

"Deb" <Deb@discussions.microsoft.com> wrote in message

news:4B9282EB-CC87-487D-B3AA-A1C9995B8F79@microsoft.com...

> Yeah, I'm confused too. I can't find any reason for her problem.

>

> She logs onto her PC with her domain credentials. She can access file

> shares

> and printers on other servers with no problems. She connects to this

> problem

> server and is prompted for her username and password. She enters the exact

> same username and password she used to log on and gets access to the

> problem

> server's shared files and printers and can use them for the rest of her

> session. If she then logs off and back on with her domain credentials and

> tries to access the problem server, she is again prompted for her username

> and password. For some reason, this one server is not recognizing the

> token

> that is generated for her at logon, although her credentials do work ift

> she

> enters them when prompted by the server.

>

> Weird stuff.

>

> "SBS Rocker" wrote:

>

>> I'm a bit confused here Deb. When this user is prompted for her username

>> and

>> password is it asking for a domain account or a local machine account?

>> What

>> happens if you map hardcode a mapped drive with the users credentials and

>> password? Will it reconnect?

>>

>>

>> "Deb" <Deb@discussions.microsoft.com> wrote in message

>> news:EBAF4E64-F87C-463E-8C76-5A0DCE114D40@microsoft.com...

>> > We tried accessing it with the UNC path and through My Network Places

>> > with

>> > the same result. Yes the server is part of the same domain as the user

>> > and

>> > her PC.

>> >

>> >

>> > "SBS Rocker" wrote:

>> >

>> >> How is this user attempting to access the share? Mapped drive? Run

>> >> command

>> >> \\servername\sharename? Does this server reside in the same domain?

>> >>

>> >>

>>

>>

>>

[Guest Deb]

Re: Credentials not remember when connecting to network shares

 

I'll have her try it and post back.

 

Thanks for your help.

 

"SBS Rocker" wrote:

> try hardcoding the username and password to a mapped drive and have her log

> off and on and see if she reconnects.

>

>

> "Deb" <Deb@discussions.microsoft.com> wrote in message

> news:4B9282EB-CC87-487D-B3AA-A1C9995B8F79@microsoft.com...

> > Yeah, I'm confused too. I can't find any reason for her problem.

> >

> > She logs onto her PC with her domain credentials. She can access file

> > shares

> > and printers on other servers with no problems. She connects to this

> > problem

> > server and is prompted for her username and password. She enters the exact

> > same username and password she used to log on and gets access to the

> > problem

> > server's shared files and printers and can use them for the rest of her

> > session. If she then logs off and back on with her domain credentials and

> > tries to access the problem server, she is again prompted for her username

> > and password. For some reason, this one server is not recognizing the

> > token

> > that is generated for her at logon, although her credentials do work ift

> > she

> > enters them when prompted by the server.

> >

> > Weird stuff.

> >

> > "SBS Rocker" wrote:

> >

> >> I'm a bit confused here Deb. When this user is prompted for her username

> >> and

> >> password is it asking for a domain account or a local machine account?

> >> What

> >> happens if you map hardcode a mapped drive with the users credentials and

> >> password? Will it reconnect?

> >>

> >>

> >> "Deb" <Deb@discussions.microsoft.com> wrote in message

> >> news:EBAF4E64-F87C-463E-8C76-5A0DCE114D40@microsoft.com...

> >> > We tried accessing it with the UNC path and through My Network Places

> >> > with

> >> > the same result. Yes the server is part of the same domain as the user

> >> > and

> >> > her PC.

> >> >

> >> >

> >> > "SBS Rocker" wrote:

> >> >

> >> >> How is this user attempting to access the share? Mapped drive? Run

> >> >> command

> >> >> \\servername\sharename? Does this server reside in the same domain?

> >> >>

> >> >>

> >>

> >>

> >>

>

>

>

[Guest Scott]

Re: Credentials not remember when connecting to network shares

 

Sounds like her password on her local machine is mismatched with AD.

Try having the user lock the workstation, then unlock it with the correct AD

password, then reboot.

 

"SBS Rocker" wrote:

> try hardcoding the username and password to a mapped drive and have her log

> off and on and see if she reconnects.

>

>

> "Deb" <Deb@discussions.microsoft.com> wrote in message

> news:4B9282EB-CC87-487D-B3AA-A1C9995B8F79@microsoft.com...

> > Yeah, I'm confused too. I can't find any reason for her problem.

> >

> > She logs onto her PC with her domain credentials. She can access file

> > shares

> > and printers on other servers with no problems. She connects to this

> > problem

> > server and is prompted for her username and password. She enters the exact

> > same username and password she used to log on and gets access to the

> > problem

> > server's shared files and printers and can use them for the rest of her

> > session. If she then logs off and back on with her domain credentials and

> > tries to access the problem server, she is again prompted for her username

> > and password. For some reason, this one server is not recognizing the

> > token

> > that is generated for her at logon, although her credentials do work ift

> > she

> > enters them when prompted by the server.

> >

> > Weird stuff.

> >

> > "SBS Rocker" wrote:

> >

> >> I'm a bit confused here Deb. When this user is prompted for her username

> >> and

> >> password is it asking for a domain account or a local machine account?

> >> What

> >> happens if you map hardcode a mapped drive with the users credentials and

> >> password? Will it reconnect?

> >>

> >>

> >> "Deb" <Deb@discussions.microsoft.com> wrote in message

> >> news:EBAF4E64-F87C-463E-8C76-5A0DCE114D40@microsoft.com...

> >> > We tried accessing it with the UNC path and through My Network Places

> >> > with

> >> > the same result. Yes the server is part of the same domain as the user

> >> > and

> >> > her PC.

> >> >

> >> >

> >> > "SBS Rocker" wrote:

> >> >

> >> >> How is this user attempting to access the share? Mapped drive? Run

> >> >> command

> >> >> \\servername\sharename? Does this server reside in the same domain?

> >> >>

> >> >>

> >>

> >>

> >>

>

>

>

[Guest SBS Rocker]

Re: Credentials not remember when connecting to network shares

 

The user is not logging on with local credentials but in fact is logging

into the domain. however given what you just wrote led me to think that it

could be a "cached" password issue.

 

Deb,

Go to Control Panel/User accounts and deleted any Domain/username cached

information.

 

"Scott" <Scott@discussions.microsoft.com> wrote in message

news:C7BC961B-544F-4281-8DAC-5769484AA779@microsoft.com...

> Sounds like her password on her local machine is mismatched with AD.

> Try having the user lock the workstation, then unlock it with the correct

> AD

> password, then reboot.

>

> "SBS Rocker" wrote:

>

>> try hardcoding the username and password to a mapped drive and have her

>> log

>> off and on and see if she reconnects.

>>

>>

>> "Deb" <Deb@discussions.microsoft.com> wrote in message

>> news:4B9282EB-CC87-487D-B3AA-A1C9995B8F79@microsoft.com...

>> > Yeah, I'm confused too. I can't find any reason for her problem.

>> >

>> > She logs onto her PC with her domain credentials. She can access file

>> > shares

>> > and printers on other servers with no problems. She connects to this

>> > problem

>> > server and is prompted for her username and password. She enters the

>> > exact

>> > same username and password she used to log on and gets access to the

>> > problem

>> > server's shared files and printers and can use them for the rest of her

>> > session. If she then logs off and back on with her domain credentials

>> > and

>> > tries to access the problem server, she is again prompted for her

>> > username

>> > and password. For some reason, this one server is not recognizing the

>> > token

>> > that is generated for her at logon, although her credentials do work

>> > ift

>> > she

>> > enters them when prompted by the server.

>> >

>> > Weird stuff.

>> >

>> > "SBS Rocker" wrote:

>> >

>> >> I'm a bit confused here Deb. When this user is prompted for her

>> >> username

>> >> and

>> >> password is it asking for a domain account or a local machine account?

>> >> What

>> >> happens if you map hardcode a mapped drive with the users credentials

>> >> and

>> >> password? Will it reconnect?

>> >>

>> >>

>> >> "Deb" <Deb@discussions.microsoft.com> wrote in message

>> >> news:EBAF4E64-F87C-463E-8C76-5A0DCE114D40@microsoft.com...

>> >> > We tried accessing it with the UNC path and through My Network

>> >> > Places

>> >> > with

>> >> > the same result. Yes the server is part of the same domain as the

>> >> > user

>> >> > and

>> >> > her PC.

>> >> >

>> >> >

>> >> > "SBS Rocker" wrote:

>> >> >

>> >> >> How is this user attempting to access the share? Mapped drive? Run

>> >> >> command

>> >> >> \\servername\sharename? Does this server reside in the same domain?

>> >> >>

>> >> >>

>> >>

>> >>

>> >>

>>

>>

>>

[Guest Kerry Brown]

Re: Credentials not remember when connecting to network shares

 

Are there any errors in either the server or the client event logs when this

happens?

 

--

Kerry Brown

Microsoft MVP - Shell/User

http://www.vistahelp.ca

 

 

"Deb" <Deb@discussions.microsoft.com> wrote in message

news:7B01A9E3-5DF2-44EA-9A41-C933976BB395@microsoft.com...

> We have a single domain with several locations connected together via a

> WAN.

> One user in one location is having problems accessing any network shares

> on

> one server. Anytime she tries to access a file or printer on this server

> it

> prompts for a username/password. Once she enters her credentials she can

> connect to the resources with no problems. If she logs off and back on she

> must re-enter her credentials to access the server.

>

> She is logging onto the domain. She can access other servers in the domain

> with no problems and without being prompted for her credentials again.

> Other

> users can log on to her PC and access the same server normally, although

> the

> account I tried was an administrator. It seems like the server is

> forgetting

> her credentials, even though she is logging onto the domain successfully.

> A

> reboot of both the problem server and the PC didn't help. The user has all

> the rights and permissions she needs. The workstation and server have all

> the

> latest updates.

>

> Any ideas on what the problem is?

>

> Thanks for your help.

>