Term Server updates

[Guest td]

I have recently taken over a terminal server that is having several issues.

The server is a Dell PE running Win2k3 with dual 3.06 CPUs and 4GB of

memory. I have on average 40 users on it 24x7. The first problem I am facing

is that whenever a user opens a random excel file it locks up many if not

all users on the server. The server has Office 2000 Professional installed.

In the application log when excel freezes the server logs Application Hang

events. Even when the the server appears to be running correctly the

application log continously reports Event ID 1004 and 1001 MsiInstaller.

The event has something to do with AccessRuntimeMaster failed during request

from a component. Can someone give me advice on troubleshooting this. I will

be doing an upgrade from Office 2000 to Office 2003 Standard. Would it be a

better idea to do a complete unistall and then install Office 03 and wait to

see if the problem returns?

 

Another issue I have noticed is that in Terminal Services Manager the

terminal server has a question mark on it and I am unable to drill down to

the open sessions. What is causing this? It does not seem to happen all the

time but only when the server is trying to recover from the above excel

issue.

 

Lastly I was given some advise from an outside consulting company to setup

the server to download updates and install them at a later time. I have

found that this places a huge load on the server. I have since shut that off

but now I have the update for IE7 ready to install. Should I install IE7 or

keep IE6? If I keep IE6 how can I delete the downloaded IE7 so that the

server will not keep prompting me to install it?

 

TIA

TR

[Guest Vera Noest [MVP]]

Re: Term Server updates

 

For troubleshooting your current Office 2000 installation, check

the info here:

 

http://www.eventid.net/display.asp?eventid=1001&eventno=231

&source=MsiInstaller&phase=1

 

265194 - OFF2000: Windows Installer Appears Every Time a Program Is

Started

http://support.microsoft.com/?kbid=265194

 

Rather than upgrade to Office 2003, I'd uninstall the current

Office 2000 installation completely.

 

Here's some reading to prepare for the Office 2003 installation:

 

Deploying Office 2003 in a Windows Terminal Services Environment

http://office.microsoft.com/en-gb/help/HA011402071033.aspx

 

828955 - How to install Office 2003 or Office XP on a computer that

is running Windows Terminal Server

http://support.microsoft.com/?kbid=828955

 

_________________________________________________________

Vera Noest

MCSE, CCEA, Microsoft MVP - Terminal Server

TS troubleshooting: http://ts.veranoest.net

___ please respond in newsgroup, NOT by private email ___

 

 

"td" <tx2@hotmail.com> wrote on 28 nov 2007 in

microsoft.public.windows.terminal_services:

> I have recently taken over a terminal server that is having

> several issues. The server is a Dell PE running Win2k3 with dual

> 3.06 CPUs and 4GB of memory. I have on average 40 users on it

> 24x7. The first problem I am facing is that whenever a user

> opens a random excel file it locks up many if not all users on

> the server. The server has Office 2000 Professional installed.

> In the application log when excel freezes the server logs

> Application Hang events. Even when the the server appears to be

> running correctly the application log continously reports Event

> ID 1004 and 1001 MsiInstaller. The event has something to do

> with AccessRuntimeMaster failed during request from a component.

> Can someone give me advice on troubleshooting this. I will be

> doing an upgrade from Office 2000 to Office 2003 Standard. Would

> it be a better idea to do a complete unistall and then install

> Office 03 and wait to see if the problem returns?

>

> Another issue I have noticed is that in Terminal Services

> Manager the terminal server has a question mark on it and I am

> unable to drill down to the open sessions. What is causing this?

> It does not seem to happen all the time but only when the server

> is trying to recover from the above excel issue.

>

> Lastly I was given some advise from an outside consulting

> company to setup the server to download updates and install them

> at a later time. I have found that this places a huge load on

> the server. I have since shut that off but now I have the update

> for IE7 ready to install. Should I install IE7 or keep IE6? If I

> keep IE6 how can I delete the downloaded IE7 so that the server

> will not keep prompting me to install it?

>

> TIA

> TR

[Guest td]

Re: Term Server updates

 

Thank you very much for your help!

 

"Vera Noest [MVP]" <vera.noest@remove-this.hem.utfors.se> wrote in message

news:Xns99F67EDD47E00veranoesthemutforsse@207.46.248.16...

> For troubleshooting your current Office 2000 installation, check

> the info here:

>

> http://www.eventid.net/display.asp?eventid=1001&eventno=231

> &source=MsiInstaller&phase=1

>

> 265194 - OFF2000: Windows Installer Appears Every Time a Program Is

> Started

> http://support.microsoft.com/?kbid=265194

>

> Rather than upgrade to Office 2003, I'd uninstall the current

> Office 2000 installation completely.

>

> Here's some reading to prepare for the Office 2003 installation:

>

> Deploying Office 2003 in a Windows Terminal Services Environment

> http://office.microsoft.com/en-gb/help/HA011402071033.aspx

>

> 828955 - How to install Office 2003 or Office XP on a computer that

> is running Windows Terminal Server

> http://support.microsoft.com/?kbid=828955

>

> _________________________________________________________

> Vera Noest

> MCSE, CCEA, Microsoft MVP - Terminal Server

> TS troubleshooting: http://ts.veranoest.net

> ___ please respond in newsgroup, NOT by private email ___

>

>

> "td" <tx2@hotmail.com> wrote on 28 nov 2007 in

> microsoft.public.windows.terminal_services:

>

>> I have recently taken over a terminal server that is having

>> several issues. The server is a Dell PE running Win2k3 with dual

>> 3.06 CPUs and 4GB of memory. I have on average 40 users on it

>> 24x7. The first problem I am facing is that whenever a user

>> opens a random excel file it locks up many if not all users on

>> the server. The server has Office 2000 Professional installed.

>> In the application log when excel freezes the server logs

>> Application Hang events. Even when the the server appears to be

>> running correctly the application log continously reports Event

>> ID 1004 and 1001 MsiInstaller. The event has something to do

>> with AccessRuntimeMaster failed during request from a component.

>> Can someone give me advice on troubleshooting this. I will be

>> doing an upgrade from Office 2000 to Office 2003 Standard. Would

>> it be a better idea to do a complete unistall and then install

>> Office 03 and wait to see if the problem returns?

>>

>> Another issue I have noticed is that in Terminal Services

>> Manager the terminal server has a question mark on it and I am

>> unable to drill down to the open sessions. What is causing this?

>> It does not seem to happen all the time but only when the server

>> is trying to recover from the above excel issue.

>>

>> Lastly I was given some advise from an outside consulting

>> company to setup the server to download updates and install them

>> at a later time. I have found that this places a huge load on

>> the server. I have since shut that off but now I have the update

>> for IE7 ready to install. Should I install IE7 or keep IE6? If I

>> keep IE6 how can I delete the downloaded IE7 so that the server

>> will not keep prompting me to install it?

>>

>> TIA

>> TR

[Guest Hank Arnold (MVP)]

Re: Term Server updates

 

td wrote:

> I have recently taken over a terminal server that is having several

> issues. The server is a Dell PE running Win2k3 with dual 3.06 CPUs and

> 4GB of memory. I have on average 40 users on it 24x7. The first problem

> I am facing is that whenever a user opens a random excel file it locks

> up many if not all users on the server. The server has Office 2000

> Professional installed. In the application log when excel freezes the

> server logs Application Hang events. Even when the the server appears to

> be running correctly the application log continously reports Event ID

> 1004 and 1001 MsiInstaller. The event has something to do with

> AccessRuntimeMaster failed during request from a component. Can someone

> give me advice on troubleshooting this. I will be doing an upgrade from

> Office 2000 to Office 2003 Standard. Would it be a better idea to do a

> complete unistall and then install Office 03 and wait to see if the

> problem returns?

 

I would definitely uninstall Office 200 first. It has always been a

problematic child on TS. Office 2003 is fully TS aware. I've installed

in several Citrix/TS servers with absolutely no problems. Take Vera's

advice and read up first. It's well worth the effort...

>

> Another issue I have noticed is that in Terminal Services Manager the

> terminal server has a question mark on it and I am unable to drill down

> to the open sessions. What is causing this? It does not seem to happen

> all the time but only when the server is trying to recover from the

> above excel issue.

 

I'd check the event logs for any clues...

>

> Lastly I was given some advise from an outside consulting company to

> setup the server to download updates and install them at a later time. I

> have found that this places a huge load on the server. I have since shut

> that off but now I have the update for IE7 ready to install. Should I

> install IE7 or keep IE6? If I keep IE6 how can I delete the downloaded

> IE7 so that the server will not keep prompting me to install it?

 

Definitely set up the server as they recommend. DO NOT SET IT UP TO

INSTALL AUTOMATICALLY!!! Schedule the update for a time when no one is

using the server (ours are set for 3AM). It should only happen once a

month (most months).

 

I'd recommend you look at WSUS from Microsoft. It's free and it makes

things so much easier to keep up to date....

 

Get rid of IE7. It's not well thought of by most users and very few

corporate environments have gone whole hog with it. It's a *VERY*

different interface and can cause a lot of help desk calls. To get rid

of it, you should be able to bring up the list of updates, un-check it

and continue. You will be prompted as to whether you want to be shown

the update again. Choose "NO" and that's it.

 

I should say, though, that I use it and have actually gotten very used

to it. I've switched back to IE from FireFox as my default browser.

>

> TIA

> TR

 

 

--

 

Regards,

Hank Arnold

Microsoft MVP

Windows Server - Directory Services