DCOM Event Viewer Error 10005

[zillah]

I tried many sources through my google search , but I could not sort out my problem

 

 

When I checked the Event Viewer (XP with SP3) I saw the message below

 

DCOM got error "The service cannot be started, either because it is disabled or because it has no enabled devices associated with it. " attempting to start the service MDM with arguments "" in order to run the server:
{0C0A3666-30C9-11D0-8F20-00805F2CD064}

For more information, see Help and Support Center at

Any other thought or comment that I might miss

Edited March 20, 2009 by zillah

[Match]

Hi Zillah

 

I think that we had better start at the beginning with this as I have just being off doing a little bit of research, on this error for you.

 

Can you tell us please:-

 

1) The Make and Model of your computer?

 

2) Do you have Microsoft Office Installed? if so what version?

 

3) when did this error first occur and if you can remember if you had just installed or uninstalled any software?

 

4) when Does this error occur, at random, if you open a specific program?

[zillah]

Hi Match

 

Please find below answer

1) The Make and Model of your computer?

Toshiba Satellite A100-785

 

 

2) Do you have Microsoft Office Installed? if so what version?

2003 SP2

 

3) when did this error first occur and if you can remember if you had just installed or uninstalled any software?

If I am not mistaken (I am not sure or I can not recall) when I installed some registry cleaning programs

 

4) when Does this error occur, at random, if you open a specific program?

I have problem that desktop icon does not appear as normal , it takes while to appear (2 minutes)

[Match]

I have problem that desktop icon does not appear as normal , it takes while to appear (2 minutes)

 

Can you be a little more specific on that please?

 

Is it just one desktop Icon that's got a problem or all of them?

 

also do you have a firewall program? if so which one or are you just using the windows firewall?

 

and also (Don't panic just that the complexity of this problem one of the easiest ways out may be a re-install) do you have any files or folders that you do not want to loose, and if so do you know how much Hard Drive Space they take up?

 

and just in case things go wrong do you have an alternative computer you can use to contact us?

 

and finally just to let you know that if you don't get a reply for a while (12hrs Max) it's because I am going to discuss the best way to proceed with this based on the information you provide with some of the more experienced members of staff.

 

Please don't be alarmed, this problem can be solved but I'm concerned about having to fix registry issues, and instructing a novice on how to. the last thing I want to do is leave you stuck with a computer that does not work and no way to contact us to sort it out :)

[zillah]

Thanks Match for your help

 

Can you be a little more specific on that please?

 

Is it just one desktop Icon that's got a problem or all of them?

All Icons.

 

 

also do you have a firewall program? if so which one or are you just using the windows firewall?

I do not have any firewall installed , windows one disabled

 

and just in case things go wrong do you have an alternative computer you can use to contact us?

Yes I have got one

 

do you have any files or folders that you do not want to loose, and if so do you know how much Hard Drive Space they take up?

I did not get that

[maynardvdm]

Hi

 

What antivirus software are you using?

 

To rule out malware as the problem please follow these steps:

 

Your computer appears to be infected with Malware. Malware is software designed to infiltrate or damage a computer system without the owner's informed consent. It is a combination of the words malicious and software. The expression is a general term used by computer professionals to mean a variety of forms of hostile, intrusive, or annoying software or program code.

 

It is in your best interest to note the following:

1. Please disable your resident security applications (such as AVG, Spybot, WinPatrol, etc.) before performing the below procedure so that they do not interfere with the process.
   
2. Perform all the steps in the order listed to avoid any conflicts.
   
3. If unsure, please stop and voice your doubts.
   
4. You might be required to go offline during the disinfection process. Therefore, it is recommended to print off the instructions below for ease of reference.
   

If you stick to the above guidelines, all should go smoothly.

 

================================================

STEP 1

1. Download ATF-Cleaner by Atribune.
   
2. Save the file to your Desktop.
   
3. Double-click on the file to run the program.
   
4. On the Main tab, check the Select All button.
   
5. Next, click on the Firefox tab (if applicable) and check the Select All button.
    
   Note: If you would like to preserve your saved passwords in Firefox, then click No at the corresponding prompt.
   
6. Now, click on the Opera tab (if applicable) and check the Select All button.
    
   Note: If you would like to preserve your saved passwords in Opera, then click No at the corresponding prompt.
   
7. Press the Empty Selected button and click OK to acknowledge the corresponding prompt.
   
8. Click on the Exit button to quit the program.
   

================================================

STEP 2

1. Please click here to download Malwarebytes' Anti-Malware.
   
2. Save the file to your Desktop.
   
3. Double-click mbam-setup.exe and follow the prompts to install the program.
   
4. At the end, make sure a check mark is placed next to:
   1. 
      
   2. Update Malwarebytes' Anti-Malware
      
   3. Launch Malwarebytes' Anti-Malware
      

[*]Click Finish.

[*]The program will download and update itself if it finds the necessity to do so. Please allow this.

[*]Once the program has loaded, select Perform full scan, then click Scan.

 

Note: Depending on your computer specifications, the scan may take some time to complete. Please wait patiently and do not interrupt the process.

[*]When the scan is complete, click OK, and then Show Results to view the results.

[*]Make sure that every entry is selected, and click Remove Selected.

[*]Restart your computer.

================================================

STEP 3

1. Please click here to download SUPERAntiSpyware (Free Version).
   
2. Save the file to your Desktop.
   
3. Double-click SUPERAntiSpyware.exe and follow the prompts to install the program.
   
4. Open SUPERAntiSpyware.
   
5. Under Configuration and Preferences, click the Preferences button.
   
6. Click the Scanning Control tab.
   
7. Under Scanner Options make sure the following fields checked:

   [*]Click the Close button to leave the control center screen.

   [*]On the main screen, under Scan for Harmful Software click Scan your computer.

   [*]On the left, make sure you check mark C:\Fixed Drive.

   [*]On the right, under Complete Scan, choose Perform Complete Scan.

   [*]Click Next to start the scan. Please be patient while it scans your computer.

   [*]After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click OK.

   [*]Make sure every entry has a check mark next to it and click Next.

   [*]A notification will appear that Quarantine and Removal is Complete. Click OK and then Finish to return to the main menu.

   [*]Restart your computer.

   ================================================

   STEP 4
   1. Please visit the ESET Online Scanner, using Internet Explorer to initiate the scan.
       
      Note: If you are running Windows Vista, then you will need Administrative privileges to complete the latter part of the procedure. To do so, right-click on the Internet Explorer icon in the Start Menu and select the Run As Administrator option in the shell context menu.
      
   2. Check mark the YES, I accept the Terms of Use box.
      
   3. Click the Start button.
      
   4. Click the Install button on the following screen.
      
   5. Click Start. This will will initialize and update the scanner engine.
      
   6. Check mark the box beside Remove found threats.
      
   7. Click the Scan button. This will start the scan. Please be patient while it is in progress.
      
   8. Restart your computer.
      

   ================================================

   STEP 5
   1. Click on Start > Programs > Accessories > System Tools and select System Restore.
      
   2. Choose the radio button marked Create a Restore Point on the first screen and click Next. Give the restore point a name then click Create. The new point will be stamped with the current date and time. Keep a note of this so you can find it easily should you need to use System Restore.
      
   3. Next, click on Start > Run, type Cleanmgr and click on OK.
      
   4. Click on the More Options tab.
      
   5. Click the Clean Up button in the System Restore section to remove all previous restore points except the most recent one.
      

   This will remove any infected files that have been backed up by Windows. The files in "System Restore" are protected to prevent any programs changing those files. This is the only foolproof way to ensure the deletion of those files.

    

   Note: Please don't use it on a regular basis as this will clear all previous restore points. The feature might be very useful to revert your computer to working condition if something goes wrong.

    

   Re-enable all your security applications and please return here and tell us how the computer seems to be operating.

Close browsers before scanning
Scan for tracking cookies
Terminate memory threats before quarantining

[RandyL]

3) when did this error first occur and if you can remember if you had just installed or uninstalled any software?

 

If I am not mistaken (I am not sure or I can not recall) when I installed some registry cleaning programs

 

If you installed registry cleaning programs you probably used them.

 

If this is the case you might have corrupted the registry beyond repair. Most of these programs are completely bogus and will only do harm. Even a reputable one should only be used by a master.

 

Try the guide that Maynardvdm posted in case one of those was malware or your problem stems from malware.

 

But at the end of the day I would backup your data as your registry might now be corrupted more then you know. You may encounter many more future problems if you ran those unknown registry cleaners.

[zillah]

If this is the case you might have corrupted the registry beyond repair. Most of these programs are completely bogus and will only do harm. Even a reputable one should only be used by a master.

I do not have any problem in safe mode,,,I just did a test.

 

 

What antivirus software are you using?

I have got AVAST and I have got other spyware (SUPERAntiSpyware, Spy Terminator,,,etc)running concurrently,,,,I doubt that might system is infected, but any way I am going to follow the instructions to verify that

[BeeCeeBee]

Please do, It may pick up something that was corrupted by the registry cleaner that was used.

[maynardvdm]

Hi

 

Have a look at this from Microsoft:

 

The security update that is documented in Microsoft Security Bulletin MS04-015 does not install correctly if the Help and Support service is disabled

[zillah]

Have a look at this from Microsoft:

I tried this and it did not solve the issue

 

 

Re-enable all your security applications and please return here and tell us how the computer seems to be operating.

Unfortunate still the problem is going on.

[zillah]

Any other thoughts

 

Thanks

[Match]

Hi Zillah

 

after reading through this thread and others posted on other forums, I think that some how your windows registry has been corrupted and rather than spend weeks and weeks trying to find a repair the easiest option would be to wipe the drive clean and start again with a fresh install of windows :(

 

HERE is a link to Microsoft's support page on how to, please read it carefully, and I would advise printing it off before you commence this procedure

[Tootech]

Have you looked at this Microsoft fix - it's directly related to the DCOM error....

 

PRB: Access Denied When You Try to Start DCOM Server

Edited April 4, 2009 by Tootech