Guest Buck Posted December 1, 2007 Posted December 1, 2007 My dad just had his computer worked on, and now cannot get on the internet. I tried unplugging the cable box, and checking for incorrectly plugged in wires. He has Windows 98. I called Cox Communications, and they told me they no longer can trouble shoot that operating system, and gave me the microsoft number to call. That lady told me to come to this support address and see if someone can help. Any ideas? I am just a user not a techy, so it is going to have to be simple answers to get this fixed.
Guest 98 Guy Posted December 1, 2007 Posted December 1, 2007 Re: unable to connect to internet Buck wrote: > My dad just had his computer worked on, and now cannot get on the > internet. Are we talking about a 56kbs modem, or an ethernet connection to a broadband (high-speed) modem? > I called Cox Communications, and they told me they no longer can > trouble shoot that operating system, Forget your ISP. They won't know squat. > and gave me the microsoft number to call. That lady told > me to come to this support address and see if someone can > help. Really. Does anyone else here find that an interesting bit of information?
Guest glee Posted December 1, 2007 Posted December 1, 2007 Re: unable to connect to internet Troubleshooting Cable Modems http://support.microsoft.com/kb/193011 -- Glen Ventura, MS MVP Shell/User, A+ "Buck" <Buck@discussions.microsoft.com> wrote in message news:57C2971E-C662-45AA-A800-3ABF270B4F3D@microsoft.com... > My dad just had his computer worked on, and now cannot get on the internet. > I tried unplugging the cable box, and checking for incorrectly plugged in > wires. He has Windows 98. I called Cox Communications, and they told me > they no longer can trouble shoot that operating system, and gave me the > microsoft number to call. That lady told me to come to this support address > and see if someone can help. Any ideas? I am just a user not a techy, so it > is going to have to be simple answers to get this fixed.
Guest MEB Posted December 1, 2007 Posted December 1, 2007 Re: unable to connect to internet "Buck" <Buck@discussions.microsoft.com> wrote in message news:57C2971E-C662-45AA-A800-3ABF270B4F3D@microsoft.com... | My dad just had his computer worked on, and now cannot get on the internet. | I tried unplugging the cable box, and checking for incorrectly plugged in | wires. He has Windows 98. I called Cox Communications, and they told me | they no longer can trouble shoot that operating system, and gave me the | microsoft number to call. That lady told me to come to this support address | and see if someone can help. Any ideas? I am just a user not a techy, so it | is going to have to be simple answers to get this fixed. I'll try to be simple but sometimes I presume a user knows more than they do. First thing is to check and make sure the adapter or on-board network adapter is setup correctly. Go to Start > Settings > Control Panel > System > Device Manager - and check that the network card/device is showing and enabled under Network Adapters. If not then you are going to need a driver, so you may need AIDA or some other application to determine what card/device you have. Next, close System and open Network - check to see if Client for Microsoft Networking is installed and the TCP/IP protocol, if not install them by clicking Add > Client > Microsoft > Client for Microsoft Networking and/or Add > Protocol > Microsoft > TCP/IP. If you had to install either or both of these, click OK, and let the computer restart. IF you installed either of those or both OR both were already installed, then while still in Network, click Client for Microsoft Networking and make sure Quick Logon is ticked, Okay that, then click your {adapter/device} TCP/IP listing and check the IP Address tab and make sure its set to Obtain IP Address Automatically. Then choose the DNS Configuration tab and make sure that is set to Disable DNS. The Gateway tab should show no addresses, and WINS Resolution tab should show Disabled. The Bindings tab should generally have none of the shown items checked, UNLESS you have a local network. One issue MAY be that you have a router which will require some setup there as well, so if you have a modem AND a router post back. Back on the main Network page/screen, check File and Printer sharing and make sure they are NOT checked. Restart the System if anything was changed. Next, make sure everything [any devices/routers/modems] is connected AS IF the Internet could be accessed, Note whether the Lights are blinking on the Modem. Shut everything off.. unplug the modem, and leave it off for about five minutes, RE-START/re-plug the modem, and let it blink for about five or so [the more the better] minutes, then start the computer. From Start > Run > type in winipcfg and press Okay. That will popup the IP configuration that the computer has found or been assigned, press Details. You can also type in- ipconfig /All /Batch {folder and file where you want it saved; example- C:\temp\ipconfig.txt} -which creates a file of those settings POST back with those results if the first checks above did not correct the no-connection issue, so we can review what those settings are. -- MEB http://peoplescounsel.orgfree.com ________
Guest AlmostBob Posted December 1, 2007 Posted December 1, 2007 Re: unable to connect to internet pcs that have been off the modem for more than a day or so may missed an ip address update from the cable provider, so cannot reconnect start run winipcfg release all renew all OK out works for those -- -- -- -- -- -- Adaware http://www.lavasoft.de spybot http://www.safer-networking.org AVG free antivirus http://free.grisoft.com/ Etrust/Vet/CA.online Antivirus scan http://www3.ca.com/securityadvisor/virusinfo/scan.aspx Super Antispyware http://www.superantispyware.com/ Panda online AntiVirus scan http://www.activescan.com Panda online AntiSpyware Scan http://www.pandasoftware.com/virus_info/spyware/test/ Catalog of removal tools (1) http://www.pandasoftware.com/download/utilities/ Catalog of removal tools (2) http://www3.ca.com/securityadvisor/newsinfo/collateral.aspx?CID=40387 Trouble Shooting guide to Windows http://mvps.org/winhelp2002/ Blocking Unwanted Parasites with a Hosts file http://mvps.org/winhelp2002/hosts.htm links provided as a courtesy, read all instructions on the pages before use Grateful thanks to the authors/webmasters _ "Buck" <Buck@discussions.microsoft.com> wrote in message news:57C2971E-C662-45AA-A800-3ABF270B4F3D@microsoft.com... > My dad just had his computer worked on, and now cannot get on the internet. > I tried unplugging the cable box, and checking for incorrectly plugged in > wires. He has Windows 98. I called Cox Communications, and they told me > they no longer can trouble shoot that operating system, and gave me the > microsoft number to call. That lady told me to come to this support address > and see if someone can help. Any ideas? I am just a user not a techy, so it > is going to have to be simple answers to get this fixed.
Guest Don Phillipson Posted December 1, 2007 Posted December 1, 2007 Re: unable to connect to internet "Buck" <Buck@discussions.microsoft.com> wrote in message news:57C2971E-C662-45AA-A800-3ABF270B4F3D@microsoft.com... > My dad just had his computer worked on, and now cannot get on the internet. > I tried unplugging the cable box, and checking for incorrectly plugged in wires. If you paid for repairs, it is reasonable to ask the repairman to reconfigure (without charge) the good Internet correction he disabled. -- Don Phillipson Carlsbad Springs (Ottawa, Canada)
Guest PA Bear Posted December 2, 2007 Posted December 2, 2007 Re: unable to connect to internet Who "worked on" the machine? Could the machine connect for the tech who worked on it? Buck wrote: > My dad just had his computer worked on, and now cannot get on the > internet. > I tried unplugging the cable box, and checking for incorrectly plugged in > wires. He has Windows 98. I called Cox Communications, and they told me > they no longer can trouble shoot that operating system, and gave me the > microsoft number to call. That lady told me to come to this support > address > and see if someone can help. Any ideas? I am just a user not a techy, so > it is going to have to be simple answers to get this fixed.
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