Users Failed to logon to TS/Citrix Occasionally

[Guest Mr_Huang]

Dear guru,

 

Our users have experienced logon failure when trying to access one

published application in one of our TS/Citrix occasionally. It would

show this error message "To log on to this remote computer, you must

have Terminal Server user access permissions on this computer. By

default, members of the Remote Desktop users group have these

permissions. If you are not a member of the Remote Desktop Users group

or another group that has these permissions, or if the Remote Desktop

User group does not have these permissions, you must be granted these

permissions manually." And there's a User Section in the

Administration Console.

There's no regular symptoms on that server, no errors from Event view,

no login logs.

Is there way that I can troubleshoot the problem?

Thanks,

huang

[Guest Bart Van Vugt]

RE: Users Failed to logon to TS/Citrix Occasionally

 

Users are member of the Remote Desktop Users group?

 

"Mr_Huang" wrote:

> Dear guru,

>

> Our users have experienced logon failure when trying to access one

> published application in one of our TS/Citrix occasionally. It would

> show this error message "To log on to this remote computer, you must

> have Terminal Server user access permissions on this computer. By

> default, members of the Remote Desktop users group have these

> permissions. If you are not a member of the Remote Desktop Users group

> or another group that has these permissions, or if the Remote Desktop

> User group does not have these permissions, you must be granted these

> permissions manually." And there's a User Section in the

> Administration Console.

> There's no regular symptoms on that server, no errors from Event view,

> no login logs.

> Is there way that I can troubleshoot the problem?

> Thanks,

> huang

>

[Guest Mr_Huang]

Re: Users Failed to logon to TS/Citrix Occasionally

 

yes, those users can logon to the TS successfully after a few retry.

Seems not much related to the group settings...

 

On Dec 4, 4:16 pm, Bart Van Vugt

<BartVanV...@discussions.microsoft.com> wrote:

> Users are member of the Remote Desktop Users group?

>

>

>

> "Mr_Huang" wrote:

> > Dear guru,

>

> > Our users have experienced logon failure when trying to access one

> > published application in one of our TS/Citrix occasionally. It would

> > show this error message "To log on to this remote computer, you must

> > have Terminal Server user access permissions on this computer. By

> > default, members of the Remote Desktop users group have these

> > permissions. If you are not a member of the Remote Desktop Users group

> > or another group that has these permissions, or if the Remote Desktop

> > User group does not have these permissions, you must be granted these

> > permissions manually." And there's a User Section in the

> > Administration Console.

> > There's no regular symptoms on that server, no errors from Event view,

> > no login logs.

> > Is there way that I can troubleshoot the problem?

> > Thanks,

> > huang- Hide quoted text -

>

> - Show quoted text -