Intermittent error receiving faxes

December 3, 2007

I have a Windows Server 2003 Standard machine configured as a DC with

fax service installed. Sending faxes works 100% of the time with no

issues. However we are having problems intermittently when receiving

faxes. I have attached a sample from ActivityLog\InboxLog to

demonstrate errors and one error log from the incoming queue.

We have a U.S. Robotics 56K V.92 internal fax modem (MX12146), which

should be on the HCL. The modem is configured to answer after 2 rings.

We have tried disabling compression and dropping the port speed to

9600 without effect.

The most common error we get is "Unknown Fatal Error" 0x0000000c, but

we also get "The remote fax machine did not respond in time, and the

call was terminated" 0x40000802 quite often, too.

This is a low-volume/high importance line, so any help would be

appreciated.

ActivityLog\InboxLog.txt:

"Completed" "Call completed" "0x00000012" 11/23/2007 11:25:53

11/23/2007 11:27:27 "U.S. Robotics V.92 Voice Host Int" "C:\Documents

and Settings\All Users\Application Data\Microsoft\Windows NT\MSFax

\Queue\1C82DFE482227.tif" 65406 "AB BONE AND JOINT" "4032913537" "" "

" 3

"Completed" "Call completed" "0x00000012" 11/23/2007 15:45:31

11/23/2007 15:46:26 "U.S. Robotics V.92 Voice Host Int" "C:\Documents

and Settings\All Users\Application Data\Microsoft\Windows NT\MSFax

\Queue\1C82E228D35FA.tif" 30398 "AB BONE AND JOINT" "403 223

9020" "" " " 2

"Reception error" "Unknown fatal error" "0x0000000c" 11/26/2007

08:46:36 11/26/2007 08:47:22 "U.S. Robotics V.92 Voice Host Int" "C:

\Documents and Settings\All Users\Application Data\Microsoft\Windows NT

\MSFax\Queue\1C83043874A3A.tif" 0 "AB BONE AND

JOINT" "6046378439" "" " " 0

"Completed" "Call completed" "0x00000012" 11/27/2007 12:49:14

11/27/2007 12:50:07 "U.S. Robotics V.92 Voice Host Int" "C:\Documents

and Settings\All Users\Application Data\Microsoft\Windows NT\MSFax

\Queue\1C8312E969DCD.tif" 32894 "AB BONE AND JOINT" "284 0711" "" " "

2

"Reception error" "The incoming call cannot be answered as a fax

call" "0x40000801" 11/27/2007 14:40:08 11/27/2007 14:41:03 "U.S.

Robotics V.92 Voice Host Int" "C:\Documents and Settings\All Users

\Application Data\Microsoft\Windows NT\MSFax\Queue\1C8313E14A266.tif"

0 "AB BONE AND JOINT" " " "" " " 0

"Reception error" "The incoming call cannot be answered as a fax

call" "0x40000801" 11/27/2007 15:51:05 11/27/2007 15:52:01 "U.S.

Robotics V.92 Voice Host Int" "C:\Documents and Settings\All Users

\Application Data\Microsoft\Windows NT\MSFax\Queue\1C83147FE6C79.tif"

0 "AB BONE AND JOINT" " " "" " " 0

"Completed" "Call completed" "0x00000012" 11/27/2007 16:40:59

11/27/2007 16:41:42 "U.S. Robotics V.92 Voice Host Int" "C:\Documents

and Settings\All Users\Application Data\Microsoft\Windows NT\MSFax

\Queue\1C8314EF6C365.tif" 24854 "AB BONE AND JOINT" "403 943

0330" "" " " 1

"Completed" "Call completed" "0x00000012" 11/28/2007 07:32:44

11/28/2007 07:34:18 "U.S. Robotics V.92 Voice Host Int" "C:\Documents

and Settings\All Users\Application Data\Microsoft\Windows NT\MSFax

\Queue\1C831CB8A0403.tif" 53766 "AB BONE AND JOINT" "514 630

5111" "" " " 3

"Reception error" "The remote fax machine did not respond in time, and

the call was terminated" "0x40000802" 11/29/2007 09:08:07 11/29/2007

09:09:05 "U.S. Robotics V.92 Voice Host Int" "C:\Documents and Settings

\All Users\Application Data\Microsoft\Windows NT\MSFax\Queue

\1C832A207BB5F.tif" 0 "AB BONE AND JOINT" "403 283 1778" "" " " 0

"Reception error" "The incoming call cannot be answered as a fax

call" "0x40000801" 11/30/2007 15:00:41 11/30/2007 15:01:37 "U.S.

Robotics V.92 Voice Host Int" "C:\Documents and Settings\All Users

\Application Data\Microsoft\Windows NT\MSFax\Queue\1C8339C72CF44.tif"

0 "AB BONE AND JOINT" " " "" " " 0

"Reception error" "Unknown fatal error" "0x0000000c" 12/3/2007

09:10:47 12/3/2007 09:11:33 "U.S. Robotics V.92 Voice Host Int" "C:

\Documents and Settings\All Users\Application Data\Microsoft\Windows NT

\MSFax\Queue\1C835C7113E2A.tif" 0 "AB BONE AND JOINT" " " "" " " 0

Incoming\FSPR0096.log:

[03/12/2007 09:10:50]

Device name: U.S. Robotics V.92 Voice Host Int

Permanent TAPI line ID: BF2E6

Unimodem registry key: 0000

Job type: Receive

[09:10:50][1184257609][ 130173][ ] Modem initialization

[09:10:50][1184257703][ 131580][ ] send:

"AT&FS0=0E0V1Q0"

[09:10:50][1184257953][ 131688][ ]

recv: "OK"

[09:10:50][1184258000][ 131580][ ] send:

"AT"

[09:10:51][1184258109][ 131688][ ]

recv: "OK"

[09:10:51][1184258156][ 131580][ ] send:

"ATS7=60&D2"

[09:10:51][1184258265][ 131688][ ]

recv: "OK"

[09:10:51][1184258312][ 131580][ ] send:

"ATM1L0"

[09:10:51][1184258421][ 131688][ ]

recv: "OK"

[09:10:51][1184258421][ 330019][ ] Phase A - Call establishment

[09:10:51][1184258437][ 330030][ ] Answering...

[09:10:51][1184258546][ 130698][ ] send: "AT

+FCLASS=1"

[09:10:52][1184259109][ 131580][ ] send:

"AT"

[09:10:52][1184259218][ 131688][ ]

recv: "OK"

[09:10:52][1184259328][ 130698][ ] send: "AT

+FCLASS=1"

[09:10:52][1184259890][ 131580][ ] send:

"AT"

[09:10:52][1184260000][ 131688][ ]

recv: "OK"

[09:10:53][1184260203][ 131283][ ] send:

"ATA"

[09:10:58][1184265578][ 131688][ ]

recv: "CONNECT"

[09:10:58][1184265578][ 131306][ ] Response - CONNECT

[09:10:58][1184265578][ 310227][ ] Phase B - Negotiation

[09:10:58][1184265578][ 300036][ ] CSI is "AB BONE AND

JOINT"

[09:10:58][1184265578][ 370475][ ] Composing DIS with

the following capabilities:

[09:10:58][1184265578][ 380039][ ] - Supported

Modulations: V.27 ter, V.29, V.33, V.17

[09:10:58][1184265578][ 380040][ ] - Ability to use

fine resolution: Yes

[09:10:58][1184265578][ 380041][ ] - Ability to use 2D

coding: Yes

[09:10:58][1184265578][ 380042][ ] - Supported Page

Width: 1728

[09:10:58][1184265578][ 380043][ ] - Supported Page

Length: Unlimited

[09:10:58][1184265578][ 380044][ ] - Minimum scan line

time: 0

[09:10:58][1184265578][ 310930][ ] Sending CSI-DIS

[09:10:58][1184265640][ 200267][ ] send:

CSI, 23 bytes, ff 03 40 20 20 20 54 4e 49 4f 4a 20 44 4e 41 20 45 4e

4f 42 20 42 41

[09:10:58][1184265640][ 50408][ ] send:

[09:11:00][1184267609][ 131688][ ]

recv: "CONNECT"

[09:11:00][1184267609][ 200267][ ] send:

DIS, 6 bytes, ff 13 80 00 ee 78

[09:11:00][1184267609][ 50408][ ] send:

[09:11:01][1184268046][ 131688][ ]

recv: "OK"

[09:11:01][1184268046][ 310938][ ] Successfully sent

CSI-DIS - receiving response

[09:11:01][1184268046][ 131580][ ] send: "AT

+FRH=3"

[09:11:04][1184271062][ 131732][WRN] failed

to receive expected response: CONNECT, +FCERROR, NO CARRIER

[09:11:04][1184271062][ 131739][ ] send:

"AT"

[09:11:05][1184272828][ 310930][ ] Sending CSI-DIS

[09:11:05][1184272890][ 131580][ ] send: "AT

+FTH=3"

[09:11:05][1184273000][ 131688][ ]

recv: "CONNECT"

[09:11:05][1184273000][ 200267][ ] send:

CSI, 23 bytes, ff 03 40 20 20 20 54 4e 49 4f 4a 20 44 4e 41 20 45 4e

4f 42 20 42 41

[09:11:05][1184273000][ 50408][ ] send:

[09:11:07][1184274921][ 131688][ ]

recv: "CONNECT"

[09:11:07][1184274921][ 200267][ ] send:

DIS, 6 bytes, ff 13 80 00 ee 78

[09:11:07][1184274921][ 50408][ ] send:

[09:11:08][1184275375][ 131688][ ]

recv: "OK"

[09:11:08][1184275375][ 310938][ ] Successfully sent

CSI-DIS - receiving response

[09:11:08][1184275375][ 131580][ ] send: "AT

+FRH=3"

[09:11:11][1184278390][ 131732][WRN] failed

to receive expected response: CONNECT, +FCERROR, NO CARRIER

[09:11:11][1184278390][ 131739][ ] send:

"AT"

[09:11:13][1184280156][ 310930][ ] Sending CSI-DIS

[09:11:13][1184280218][ 131580][ ] send: "AT

+FTH=3"

[09:11:13][1184280328][ 131688][ ]

recv: "CONNECT"

[09:11:13][1184280328][ 200267][ ] send:

CSI, 23 bytes, ff 03 40 20 20 20 54 4e 49 4f 4a 20 44 4e 41 20 45 4e

4f 42 20 42 41

[09:11:13][1184280328][ 50408][ ] send:

[09:11:15][1184282250][ 131688][ ]

recv: "CONNECT"

[09:11:15][1184282250][ 200267][ ] send:

DIS, 6 bytes, ff 13 80 00 ee 78

[09:11:15][1184282250][ 50408][ ] send:

[09:11:15][1184282703][ 131688][ ]

recv: "OK"

[09:11:15][1184282703][ 310938][ ] Successfully sent

CSI-DIS - receiving response

[09:11:15][1184282703][ 131580][ ] send: "AT

+FRH=3"

[09:11:18][1184285718][ 131732][WRN] failed

to receive expected response: CONNECT, +FCERROR, NO CARRIER

[09:11:18][1184285718][ 131739][ ] send:

"AT"

[09:11:20][1184287484][ 310930][ ] Sending CSI-DIS

[09:11:20][1184287546][ 131580][ ] send: "AT

+FTH=3"

[09:11:20][1184287656][ 131688][ ]

recv: "CONNECT"

[09:11:20][1184287656][ 200267][ ] send:

CSI, 23 bytes, ff 03 40 20 20 20 54 4e 49 4f 4a 20 44 4e 41 20 45 4e

4f 42 20 42 41

[09:11:20][1184287656][ 50408][ ] send:

[09:11:22][1184289593][ 131688][ ]

recv: "CONNECT"

[09:11:22][1184289593][ 200267][ ] send:

DIS, 6 bytes, ff 13 80 00 ee 78

[09:11:22][1184289593][ 50408][ ] send:

[09:11:23][1184290046][ 131688][ ]

recv: "OK"

[09:11:23][1184290046][ 310938][ ] Successfully sent

CSI-DIS - receiving response

[09:11:23][1184290046][ 131580][ ] send: "AT

+FRH=3"

[09:11:26][1184293062][ 131732][WRN] failed

to receive expected response: CONNECT, +FCERROR, NO CARRIER

[09:11:26][1184293062][ 131739][ ] send:

"AT"

[09:11:27][1184294828][ 310930][ ] Sending CSI-DIS

[09:11:27][1184294890][ 131580][ ] send: "AT

+FTH=3"

[09:11:28][1184295000][ 131688][ ]

recv: "CONNECT"

[09:11:28][1184295000][ 200267][ ] send:

CSI, 23 bytes, ff 03 40 20 20 20 54 4e 49 4f 4a 20 44 4e 41 20 45 4e

4f 42 20 42 41

[09:11:28][1184295000][ 50408][ ] send:

[09:11:29][1184296937][ 131688][ ]

recv: "CONNECT"

[09:11:29][1184296937][ 200267][ ] send:

DIS, 6 bytes, ff 13 80 00 ee 78

[09:11:29][1184296937][ 50408][ ] send:

[09:11:30][1184297437][ 131688][ ]

recv: "OK"

[09:11:30][1184297437][ 310938][ ] Successfully sent

CSI-DIS - receiving response

[09:11:30][1184297437][ 131580][ ] send: "AT

+FRH=3"

[09:11:30][1184297906][ 131688][ ]

recv: "CONNECT"

[09:11:31][1184298796][ 50750][ ]

recv: HDLC frame, 9 bytes, ff 13 fb 9a f6 10 03 0d 0a

[09:11:31][1184298796][ 131688][ ]

recv: "OK"

[09:11:31][1184298796][ 312046][ ] frame is

DCN, final frame

[09:11:31][1184298796][ 130804][ ] Hanging up

[09:11:31][1184298843][ 131580][ ] send:

"ATH0"

[09:11:31][1184298953][ 131688][ ]

recv: "OK"

[09:11:31][1184298984][ 131580][ ] send:

"ATH0"

[09:11:32][1184299046][ 131688][ ]

recv: "OK"

[09:11:32][1184299140][ 130698][ ] send: "AT

+FCLASS=0"

[09:11:32][1184299687][ 131580][ ] send:

"AT"

[09:11:32][1184299750][ 131688][ ]

recv: "OK"

[09:11:32][1184299781][ 131580][ ] send:

"AT"

[09:11:32][1184299843][ 131688][ ]

recv: "OK"

[09:11:33][1184300125][ 322612][ERR] Failed receive

May 13, 2008

Want Help!

Want Help!

Hi :

i have read your problem from internet "www.tech-archive.net". i m also working same kind of project. I m interface fax modem through AT commands. I m facing a problem which i think you can solve b/c as you said you have send fax 100%.i m trying to send fax. I have done initialization ( phase A and Phase B).in phase C i have sent " AT+FTM=96" modem reply ok.its mean it ready to send image data .i have send image data but i cannot send it ( from other side fax machine display " Receiving Page1" but i cannot print( i have checked fax its ok).

can you guide about it. Is there any problem in DCS signal or some thing like this.

i waiting your reply .

Thanks

Regards

MAX

May 13, 2008

Re: Want Help!

Re: Want Help!

Hello MAX,

It will be better for you to open your own posting, because that one you

are using fomr DEC 2007 is maybe not longer viewed. Also if you think it

is server related please post the operating system you are using and the

setup of the server. Additional post evnet viewer errors if you have some.

Best regards

Meinolf Weber

Disclaimer: This posting is provided "AS IS" with no warranties, and confers

no rights.

** Please do NOT email, only reply to Newsgroups

** HELP us help YOU!!! http://www.blakjak.demon.co.uk/mul_crss.htm

> Hi :

> i have read your problem from internet "www.tech-archive.net". i m

> also working same kind of project. I m interface fax modem through AT

> commands. I m facing a problem which i think you can solve b/c as you

> said you have send fax 100%.i m trying to send fax. I have done

> initialization ( phase A and Phase B).in phase C i have sent "

> AT+FTM=96" modem reply ok.its mean it ready to send image data .i have

> send image data but i cannot send it ( from other side fax machine

> display " Receiving Page1" but i cannot print( i have checked fax its

> ok).

> can you guide about it. Is there any problem in DCS signal or some

> thing like this. i waiting your reply .

>

> Thanks

>

> Regards

>

> MAX

>

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