Non Boot Problems.

[DSTM]

Hi Guys.I still have serious issues, with the same Computer that plays up nearly every day, with a different problem.Not more than prob 3 mths-4 mths old.

I need some serious advice on what to do with it.Not this PC I am on now.

Should I take back and demand they rebuild?

Been back 4 times already,plus all the valuable help you Guys have given me.

Should I use again my old 6yr old Tower,which is very reliable, but lacks the get up and go.

The Computer which is playing up, hasnt booted and wont boot for 4 days now,but didn't want to worry you guys every day.

The advice I am asking is what would you do in my position. Thanks.:)

[Tootech]

If the computer has been playing up from day one, it is not fit for purpose.

 

In the UK the law says that a seller has to sell goods fit for purpose. It also says that if the goods are more than 6 months old, then a 'deal' between buyer and seller can be reached so as to release the seller from liability, and compensate the buyer for faulty goods. That normally means the seller agreeing to take back the goods and pay the buyer a percentage of the original price.

 

From what you describe your goods are not fit for purpose - how does the law cover you over there?

 

My opinion is that for a professional, computers are fairly easy to spec and build. The main issue is a batch of faulty goods coming from a supplier, causing a large number of warranty claims.

 

In your case you seem to have had trouble from the beginning and there is obviously something seriously wrong.

 

I'd check the law, ask for my money back and go elsehwere.

Edited April 1, 2009 by Tootech

[DSTM]

Hi Tootech.The law sucks here.They are obilgated to fix any problems under warranty. Doesn't matter if you are inconvenienced to take it back 50 times.

No such thing as a Lemon clause.I will take it back today and see what they are prepared to do. There comes a time, to save ones Sanity, to simply lose the money it cost, and go buy a Factory one.Could have bought 2 Dells for the cost of this one. Thanks for your input.:)

I will post when I get it back.

[Dalo Harkin]

Doug,

what EXACTLY is wrong with it - I will give you step by step on rebuilding and doing the OS if needed

[DSTM]

Hi Dalo,Been off the Net. and missed your post.Really appreciate your offer, of help,mate.

I dont think the University trained Technician, knows himself.

He allowed me to sit in, while he worked on it yesterday for 3 hrs. Something about updating something, for the Motherboard.Also went into the bios and something about chip sets.Evidently something about recognizing Hard drives.He tried to transfer 80 GIGs, and he said it should take no longer than an hour.After 20 mins only transfered 700MB,so cancelled.I left them to it, and they found the Seagate Hard Drive is faulty.They reloaded Windows, on the 500GIG H/D and give it back to me, to try and get the programs,docs,Images off the best way I can.When I tried to Cut and paste it wouldnt work.Then I got a Flash Drive and it was ever so slow.All my docs,images,Word Docs will not show on the OLD Drive,so I had to go to windows searches, and it found them.From there I cut and Pasted onto the 500.Software Programs were visable but nothing else showed on the original C Drive.

They said when I can get the stuff off the Seagate 160GIG they will replace it again for the second time.They weren't prepared to extract everything off the it.

That's were I am up to at the present time,installing Drivers and Software and getting Emails to work.

So I will see if it behaves this time.If not I will take you up on an offer to help build one.Only thing is I dont know what part is causing the problem.

Have had Windows reloaded 3 times, and they changed the Power supply, and put a better Motherboard in,and I think it's prob 4 mths old now.

Hope you can follow this. Thanks Dougie.:)

[Dalo Harkin]

Ok - when you say they did something with the BIOS - I guess a BIOS update and then had to reset all the peramiters in the BIOS.

 

The chipset again relates to drivers for your MOBO

 

Seeing as though this is all on XP - I hope that they are intelligent enough (being university trained and all :D) to remember to install the SATA drivers before they loaded the OS

 

Flash burst rates vary depending on size of the USB flash drive (its normally quicker to do 1 or 2 files and not say 200)

 

Other than that Doug - they must be missing something VERY basic

Did they load a CPU driver?

[DSTM]

Hi again Dalo. Something is being missed as you say. I left after 3 hrs so don't know about Drivers,or the CPU Drivers.

 

Boot up time now is fine, 60 Sec and shut down time is, 15 Sec.

 

Just overall, the OS is definately slower,with half the start up Programs,and half the Software installed,compared to previous.

 

I will return the faulty Hard Drive (Seagate) 160 GIG,and if the OS doesn't recognize,the new one,I will Post. Don't want to take the Tower back again.

Thanks again,Guys.:)

[DSTM]

Clarification. The Computer Boots up, and Shuts down faster, but much slower accessing Web Sites.

[BeeCeeBee]

I would suggest that you make a checklist of questions for you to ask taking them from the above posts. Even if you don't understand them fully this tech should. Did you load cpu drivers, etc.?

 

it is possible that the whole thing is running on generic drivers but this is beyond me as well. I would also suggest that they (or you ) make certain that the page file settings match up with your ram.

[DSTM]

Will do Beeceebee.I will install SIW also,to see what this OS has now.

He is there tomorrow,so I will ask him these Questions. Thanks.:)