Help with downloading ms ofice 2007

[gazadams42]

i have bought ms ooffice 2007 and downloaded it to my computer but when i try to install it i get this message...."could not open key :HKEY_LOCAL_MACHINE.\SOFTWARE\microsoft\active setup\installed components\{73fa19do-2d75-11d2-995d-ooc04f-98bbc9}. verify that you have sufficient access to that key, or contact your support personel.....

 

need help please thanks Gary

[Match]

Hi Gaz

 

from which site did you purchase Microsoft Office from?

 

and do you also get an error code? ie "error 1402 could not open key"

 

There is an article that I found on the Microsoft site that might be of relevance to your problem!!

 

LINK HERE

Edited April 3, 2009 by Match

[starams5]

Hi

 

I get the error messages as well if I don't do the following (Note: if you are not familiar with the registry find someone who is). Uninstall the old Office and reboot. Even if you have not installed Office still do the following (if you use PowerPoint Viewer you may have to reinstall it):

 

Start>Run. In the run box type "regedit" w/o quotes.

Expand HKEY_CURRENT_USER

Expand Software

Expand Microsoft

Delete Office

 

Go to HKEY_LOCAL_MACHINE and perform the same actions

Expand HKEY_LOCAL_MACHINE

Expand Software

Expand Microsoft

Delete Office

 

Install the Windows Installer Cleanup Utility, see link.

 

Description of the Windows Installer CleanUp Utility

 

Reboot the computer and open the Windows Installer Cleanup Utility and look for MS Office products, if you find any remove them. You should be able to install MS Office now.

Edited May 18, 2009 by starams5