Ach! New comp but no output to monitor!

[sandmandan]

Hi

 

This is my first post on this forum so please any help will be greatly appreciated! I recently had a new computer posted to me from Ebuyer, spec as follows:

 

AMD Phenom 9500 2.2GHz Quad Core

4GB 800MHz ram

640GB harddrive

DVD-RW 20x

nVidia GTS250 512mb ram

No OS (Vista Home Premium to be installed)

 

I plugged it all in to respective plugs and connected the monitor that I have aswell and pressed the power button....computer turns on but no output to the monitor what so ever...now ive tried three monitors and all had same out come.

 

Any ideas? Ive read on other forums that it might be the graphics card thats installed there (computer came ready made!)

 

Any help would be great!

 

Cheers

 

Alex

[Tootech]

It'll be under warranty, so I'd wait until Monday morning and ring Ebuyer Customer Support.

 

They may tell you to open it up, check the video card is seated correctly, check the memory is seated correctly and take it from there.

 

That sort of problem does happen with built systems being shipped.

[Match]

Hi Sandman

 

first of is it posting?

 

second what motherboard do you have?

 

third is it under warranty?

 

fourth have you checked that all the components are seated correctly and haven't come loose in transit?

[sandmandan]

Hi

 

Ive checked the seatings for the components and they all seem ok.

 

When you say posting Match, what do you mean?

 

It us under warranty and Ebuyer have said that they can pick it up in the week and take it for testing. As Im not the most computer Tech Savy person I think letting them test it would be the best way to go?

 

Alex

[Guest Wolfeymole]

Have you tried plugging the monitor into the onboard graphics if applicable?

[sandmandan]

Hi Wolfe

 

Ive tried plugging the monitor into the onboard graphics and into the extra nVidia Graphics card that has some supplied mounted in the case and have got the same outcome. At first I thought it may be the monitor but after trying 2 others that doesnt seem to be the case.

[Match]

by posting what I mean is does it go 'Beep'

 

what happens when you turn the power on is all the fans should start up then the motherboard should run a quick diagnostic check, if all is ok then it should go 'Beep' if their is a problem then you should get a series of bleeps some long some short, (like Morse code) that can be used to diagnose where the problem is. :)

[sandmandan]

Hmm....there was no beep that I heard when I switched the machine on...there was some small clicks/beeps but their too fast to be able to tell in what sequence they were in.

 

Does this signify a big problem?

[sandmandan]

Ohh and I forgot to mention its a Foxconn motherboard...AMV7 I think it was...

[Match]

Well that narrows it down a lot, as in down to a component failure, or problem, as it is under warranty I think your best course of action is to return it,

 

not what you wanted to here, as we all like to get our new toys and play with them not have to wait, :o

[sandmandan]

Thanks Match! Ive spoken to Ebuyer and they have given me an RMA number so they can take it back and test it for problems.

 

Was looking forward to the new PC aswell...thanks again guys for all the help.

 

Alex