Windows Mail

[Lallybags]

I have a Dell Studio 1735 laptop. Two things have happened, the first is that I am getting Windows Mail could not be started. The application was unable to open the Windows Message store. Windows Mail was unable to locate its message base. If you have moved the database files ro a new location click ok to reset the database path to that location otherwise click cancel to proceed, any existing messages found will be available under Orphaned Account (0x00000000,1008). After clicking cancel I get Windows Mail could not be started the application was unable to open the Windows Mail message store. Your computer may be out of memory or your disk is full (0x80070002,2) On clicking OK I get Windows Mail could not be started because MSOE.DLL could not be initialized.

 

The second problem is that I thought I could cure this by a system restore but I am unable to run this due to another error.

 

I can follow instructions but I am no computer whiz I really need help with this one

[RandyL]

Hi Lally;

 

This looks tough. It seems you have Windows Mail but the error looks like an an Outlook Express error.

 

We will get back to you as soon as possible.

[DirtyPolo]

Hey Lally, try these steps:

 

- Find and move all the files out of the default mail

location (%USERPROFILE%\AppData\Local\Microsoft\Windows Mail\)

 

- Now try start Windows Mail, it should start up ok.

 

- If so, then just drag the files that you moved in the first step, back to where they were by simply dragging them.

 

Hope this helps.