Error Writing to Registry Key

[Serge]

This is the second time this problem happens to me today. First when I re-installed Norton Ghost (gave error 1306 and similar message as below), and just now when I tried to install Malwarebytes Anti-Malware. Here is the detailed error message:

 

Error writing to registry key: HEKEY_LOCAL_MACHINE\SOFTEWARE\Microsoft\Windows\CurrentVersion\RunOnce

RegSetValueEx failed; code 5.

Access is denied

 

Click Retry to try again, ignore to proceed anyway, or abort to cancel.

 

Operating system: Vista Home Premium

Computer: Sony Vaio VGN-FZ470E

Antivirus: BitDefender

 

Any help with this would be appreciated. Thanks, Serge

[Match]

Hi we would appear to have two possibilities as to why you get these errors, ether a corrupt registry, or addware/Malware

 

first off Malwarebytes try rename the downloaded mbam-setup.exe file to mb.exe to help work around certain malware that will block it from being run.

 

and then get back to us with the results

[Serge]

I changed the file name to mb.exe and reran the installation and I still get the same message. Any way to test if it is registry corruption?

 

Thanks,

 

Serge

[Match]

Hi serge

 

are you or have you tried disabling all your AV software before installing or trying to install in safe mode?

 

or have you tried a system restore to some point when thing were working ok?

[Serge]

I'm getting an error on system restore:

 

"System restore did not complete successfully. Your computer's system files and settings were not changed.

Details: Access is denied. (0x80070005)"

 

Looks like all my error messages point to not being allowed access to some critical area of the Registry...

 

Any thoughts?

 

Serge

[Serge]

Problem solved! I thought that BitDefender was off as it wasn't in the tray, but it turns out that there was still parts of it in place. It wasn't giving an error message when trying to register a program, but would still block them from registering. I restarted BitDefender, but used the "disable for 30 minutes" function. I then installed the malware removal software and Norton Ghost without any problem.

 

Thanks for your help!

 

Serge