help needed with scanner problem please

[debs2k2]

just got a memorex scf9360p scanner.

all installed ok but when i try to scan 3 error windows pop up

can't get id,

cannot enable data source,

general failure in response to MSG_CLOSEDS. DG DAT MSG is out of expected sequence.

i'm running windows xp home edition service pack 2

i've updated drivers etc and run in compatability for windows 95/98 but no joy.

any ideas what to try next.

i know the scanner is working as a friend of mine has been using it

thanks

debby :confused:

[Plastic Nev]

Hi, and welcome Debs, It is obviously a second hand scanner, did the previous owner let you have any installation disks with it?

Does it also show in "Add or remove hardware"?

If so have you tried uninstalling everything of it and then try a reinstall, see if that works, just in case the first time round something got missed.

[RandyL]

Hi debs;

It does appear to be a driver issue.

 

As Plastic Nev said you could try reinstalling it. Before you do though look at the disks that came with it. Do they say they are for XP?

 

This is a very old scanner and Memorex does not support it anymore. As near as I can tell it was only supported on Windows 3.x, 9x, & NT4.0.

 

As far as you updating the drivers I know you didn't get the updates from Memorex. Third party drivers are not always reliable.

 

Running a software program in compatability mode might work on some software programs but hardware devices like a scanner need to have the right drivers for the OS you actually have.

 

I think this is a case of a very old scanner that was never meant to work on XP as there are no drivers for XP.

[BeeCeeBee]

Are you attempting to scan using supplied software? If so, you may want to see if you can access the the scanner through your Control Panel (Scanners and Cameras) it is possible that you may be able to use it from there.

 

Despite having software it is the only way that I am able to use an older scanner in XP.