And I hate Rhapsody... now.

[NewsBot]

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Derek: Hello.* Welcome to Real's Live Chat.* How can I help you?

David: Hello

David: I really dislike Rhapsody.* I would like my account deleted

Derek: I'm listening.* Please go ahead.****

David: well...

David: it still isn't fully compatable with Vista

David: the interaface is ugly

David: it uses it's own DRM that I can't strip, like I can from the Zune Marketplace

David: and even this chat.* It uses Java so it turns off Aero in Vista and now the whole computer interface is ugly.

David: the bottom line is: I got a zune.* I'm done with Rhapsody.

David: I might not have gotten a Zune if Urge stayed around.* They did it right!

Derek: Sure, I can help you with that.

Derek: Please give me couple of minutes while check your account details.

David: great

Derek: I could see that you have active Rhapsody To Go subscription under the email address : (edit: cut out)

David: yep

Derek: I understand that you are unable to transfer tracks to your device.

David: actually, I never even tried.* Incedentally Urge died and I got transfered to Rhapsody right around the same time I broke my player.

Derek: Are you trying to get a new device to transfer?

David: no, I want nothing to do with Rhapsody

David: please delete my account

Derek: I understand that you are trying to cancel your account.

David: that is correct

Derek: I can help you with that.* Can I ask why you'd like to cancel?

David: I already told you

David: please delete my account

Derek: To ensure the security of your account, we do ask that you call us to cancel. Hold times are usually under two minutes and we make every effort to respond swiftly and efficiently to your request. You can find the toll free number to cancel your account right next to the chat log in contact support page, under 'Cancel Subscription'.

David: this is another reason why I don't like Rhapsody.

David: why are you giving me such a hard time?

David: I have my account number, full name and everything

David: please delete my account

Derek: I am sorry David, we are not authorized to cancel the account in chat.

David: will you please transfer me to someone who is?

Derek: Please give me couple of minutes while I check on this.

David: thank you

Derek:* Thanks for your time.

Derek: David, the best thing to do is to call us at our toll-free number (found on the same page as the Live Chat button) so that we can help you.

David: *sigh*

David: you have a tough job

David: thank you anyway

David: I'll do that then

Derek: Is there anything else that I can help you with today?

David: nope

Derek: Thank you for using Real Live Chat. It was a pleasure assisting you, and I hope you were satisfied with the experience!

David: heh, funny text inserts

David: how silly

David: anyway

David: bye

 

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