USB Port Issue Breaks Network?

[Guest Jody]

I have two NEW Windows 2003 SBS R2 Servers. Both are exhibiting the same

issue after a recent Windows Update where all the USB ports stopped working

and now there is a popup in task bar that keeps displaying the message “USB

Device Not Recognized.”

 

I first noticed a problem when the previously working USB keyboard and mouse

locked up. After rebooting they were not recognized and the system hung after

the Windows Splash page until I unplugged ALL USB devices. I could only get

back I into the server by switching to a PS/2 mouse and keyboard.

 

This issue just developed recently and appears to have also broken network

communications between the server(s) and other network resources. All of

which worked fine before whatever casued this.

 

I uninstalled what I thought was the offending Windows Update and rebooted

the server without success. There is one persistent “Unknown Device” in the

USB Controller section of the Device Manager that I can not get rid of. When

I uninstall it stops the “USB Device Not Recognized” popup for a short time

but then it is re-detected, installed and the error popup returns. I have no

idea what this “Unknown Device” is, there are NO USB devices plugged into any

USB ports.

 

I found a few similar issues in my Google travels but nothing specific to my

issue. I have tried deleting any hidden / unknown USB devices in the device

manager and rebooted but no luck

 

This one is a real head scratcher I would be greatful for some help with

this one. My network is down until I can fix this

 

Thanks - Jody

[Guest Dave Patrick]

Re: USB Port Issue Breaks Network?

 

Have you installed the mobo chipset drivers?

 

--

 

Regards,

 

Dave Patrick ....Please no email replies - reply in newsgroup.

Microsoft Certified Professional

Microsoft MVP [Windows]

http://www.microsoft.com/protect

 

"Jody" wrote:

>I have two NEW Windows 2003 SBS R2 Servers. Both are exhibiting the same

> issue after a recent Windows Update where all the USB ports stopped

> working

> and now there is a popup in task bar that keeps displaying the message

> “USB

> Device Not Recognized.”

>

> I first noticed a problem when the previously working USB keyboard and

> mouse

> locked up. After rebooting they were not recognized and the system hung

> after

> the Windows Splash page until I unplugged ALL USB devices. I could only

> get

> back I into the server by switching to a PS/2 mouse and keyboard.

>

> This issue just developed recently and appears to have also broken network

> communications between the server(s) and other network resources. All of

> which worked fine before whatever casued this.

>

> I uninstalled what I thought was the offending Windows Update and rebooted

> the server without success. There is one persistent “Unknown Device” in

> the

> USB Controller section of the Device Manager that I can not get rid of.

> When

> I uninstall it stops the “USB Device Not Recognized” popup for a short

> time

> but then it is re-detected, installed and the error popup returns. I have

> no

> idea what this “Unknown Device” is, there are NO USB devices plugged into

> any

> USB ports.

>

> I found a few similar issues in my Google travels but nothing specific to

> my

> issue. I have tried deleting any hidden / unknown USB devices in the

> device

> manager and rebooted but no luck

>

> This one is a real head scratcher I would be greatful for some help with

> this one. My network is down until I can fix this

>

> Thanks - Jody

[Guest Jody]

Re: USB Port Issue Breaks Network?

 

Not that I am aware of. What are the mobo chipset drivers?

 

"Dave Patrick" wrote:

> Have you installed the mobo chipset drivers?

>

> --

>

> Regards,

>

> Dave Patrick ....Please no email replies - reply in newsgroup.

> Microsoft Certified Professional

> Microsoft MVP [Windows]

> http://www.microsoft.com/protect

>

> "Jody" wrote:

> >I have two NEW Windows 2003 SBS R2 Servers. Both are exhibiting the same

> > issue after a recent Windows Update where all the USB ports stopped

> > working

> > and now there is a popup in task bar that keeps displaying the message

> > “USB

> > Device Not Recognized.”

> >

> > I first noticed a problem when the previously working USB keyboard and

> > mouse

> > locked up. After rebooting they were not recognized and the system hung

> > after

> > the Windows Splash page until I unplugged ALL USB devices. I could only

> > get

> > back I into the server by switching to a PS/2 mouse and keyboard.

> >

> > This issue just developed recently and appears to have also broken network

> > communications between the server(s) and other network resources. All of

> > which worked fine before whatever casued this.

> >

> > I uninstalled what I thought was the offending Windows Update and rebooted

> > the server without success. There is one persistent “Unknown Device” in

> > the

> > USB Controller section of the Device Manager that I can not get rid of.

> > When

> > I uninstall it stops the “USB Device Not Recognized” popup for a short

> > time

> > but then it is re-detected, installed and the error popup returns. I have

> > no

> > idea what this “Unknown Device” is, there are NO USB devices plugged into

> > any

> > USB ports.

> >

> > I found a few similar issues in my Google travels but nothing specific to

> > my

> > issue. I have tried deleting any hidden / unknown USB devices in the

> > device

> > manager and rebooted but no luck

> >

> > This one is a real head scratcher I would be greatful for some help with

> > this one. My network is down until I can fix this

> >

> > Thanks - Jody

>

>

[Guest Dave Patrick]

Re: USB Port Issue Breaks Network?

 

mobo = mother board.

 

--

 

Regards,

 

Dave Patrick ....Please no email replies - reply in newsgroup.

Microsoft Certified Professional

Microsoft MVP [Windows]

http://www.microsoft.com/protect

 

"Jody" wrote:

> Not that I am aware of. What are the mobo chipset drivers?

[Guest Jody]

Re: USB Port Issue Breaks Network?

 

I would imagin that would have been done in the initial build or nothing

would have worked previously whouldn't you think?.

 

"Dave Patrick" wrote:

> mobo = mother board.

>

> --

>

> Regards,

>

> Dave Patrick ....Please no email replies - reply in newsgroup.

> Microsoft Certified Professional

> Microsoft MVP [Windows]

> http://www.microsoft.com/protect

>

> "Jody" wrote:

> > Not that I am aware of. What are the mobo chipset drivers?

>

[Guest Dave Patrick]

Re: USB Port Issue Breaks Network?

 

It's also possible the hardware has failed.

 

 

--

 

Regards,

 

Dave Patrick ....Please no email replies - reply in newsgroup.

Microsoft Certified Professional

Microsoft MVP [Windows]

http://www.microsoft.com/protect

 

"Jody" wrote:

>I would imagin that would have been done in the initial build or nothing

> would have worked previously whouldn't you think?.

[Guest Jody]

Re: USB Port Issue Breaks Network?

 

I thik it would be unlikely to have the hardware fail exactly the same way on

two diffrent new boxes. It was suggested to me to reinstall the MB drivers. I

will try that.

 

"Dave Patrick" wrote:

> It's also possible the hardware has failed.

>

>

> --

>

> Regards,

>

> Dave Patrick ....Please no email replies - reply in newsgroup.

> Microsoft Certified Professional

> Microsoft MVP [Windows]

> http://www.microsoft.com/protect

>

> "Jody" wrote:

> >I would imagin that would have been done in the initial build or nothing

> > would have worked previously whouldn't you think?.

[Guest Dave Patrick]

Re: USB Port Issue Breaks Network?

 

Good move.

 

--

 

Regards,

 

Dave Patrick ....Please no email replies - reply in newsgroup.

Microsoft Certified Professional

Microsoft MVP [Windows]

http://www.microsoft.com/protect

 

"Jody" wrote:

>I thik it would be unlikely to have the hardware fail exactly the same way

>on

> two diffrent new boxes. It was suggested to me to reinstall the MB

> drivers. I

> will try that.

[Guest Jody]

Re: USB Port Issue Breaks Network?

 

It is FIXED! VERY STRANGE. I read somewhere on the net that if you unplug the

system and remove the power cord and let all the capacitors on the

motherboard completely discharge (About 30 minutes) and reboot the

server/computer all will be well again. I did that on BOTH boxes and both are

working and the previousely "unknown deviece" in the Device Manager under USB

Controlers now says "USB Composit Device"

 

This issues is still that we do not know how this happened and what the

issue was. However there is a fix. I just hope it is permenant as this is too

flaky for production servers.

 

Any thoughts or ideas on this one?

thanks - Jody

"Dave Patrick" wrote:

> Good move.

>

> --

>

> Regards,

>

> Dave Patrick ....Please no email replies - reply in newsgroup.

> Microsoft Certified Professional

> Microsoft MVP [Windows]

> http://www.microsoft.com/protect

>

> "Jody" wrote:

> >I thik it would be unlikely to have the hardware fail exactly the same way

> >on

> > two diffrent new boxes. It was suggested to me to reinstall the MB

> > drivers. I

> > will try that.

>

>

[Guest Dave Patrick]

Re: USB Port Issue Breaks Network?

 

Good to hear it's sorted for now. I'd check with the bios manufacturer for

updated version.

 

 

--

 

Regards,

 

Dave Patrick ....Please no email replies - reply in newsgroup.

Microsoft Certified Professional

Microsoft MVP [Windows]

http://www.microsoft.com/protect

 

"Jody" wrote:

> It is FIXED! VERY STRANGE. I read somewhere on the net that if you unplug

> the

> system and remove the power cord and let all the capacitors on the

> motherboard completely discharge (About 30 minutes) and reboot the

> server/computer all will be well again. I did that on BOTH boxes and both

> are

> working and the previousely "unknown deviece" in the Device Manager under

> USB

> Controlers now says "USB Composit Device"

>

> This issues is still that we do not know how this happened and what the

> issue was. However there is a fix. I just hope it is permenant as this is

> too

> flaky for production servers.

>

> Any thoughts or ideas on this one?

> thanks - Jody