I WANT SOUND ON MY PC !!!!

[JakasE]

Hello there. I reinstalled windows xp on my pc and once i installed REALTECK AC'94 driver for my philips sound agent 2 sound card it worked perfectly fine until now comes up a BLUE SCREEN with lots of text stating that there is a error, but when i disable it the blue screen doesnt appear when i start windows up. But my pc has got built in sound card i think and i was wondering if you could help me get sound on my pc and below is my pc SPEC:

 

Operating System System Model Windows XP Professional Service Pack 2 (build 2600) Enclosure Type: Desktop Processor a Main Circuit Board b 1.80 gigahertz AMD Sempron

128 kilobyte primary memory cache

128 kilobyte secondary memory cache Board: WinFast 760GXK8MC

Serial Number: WYWP53905420

Bus Clock: 200 megahertz

BIOS: Phoenix Technologies, LTD 6.00 PG 10/08/2005 Drives Memory Modules c,d 160.03 Gigabytes Usable Hard Drive Capacity

85.36 Gigabytes Hard Drive Free Space

 

TSSTcorp CD/DVDW SH-W162C [CD-ROM drive]

3.5" format removeable media [Floppy drive]

 

ST380012ACE [Hard drive] (80.02 GB) -- drive 0

WDC WD800EB-00DJF0 [Hard drive] (80.02 GB) -- drive 1 1504 Megabytes Installed Memory

 

Slot 'A0' has 1024 MB

Slot 'A1' has 512 MB Local Drive Volumes

 

 

c: (NTFS on drive 0) 80.02 GB 65.88 GB free d: (NTFS on drive 1) 80.02 GB 19.49 GB free Network Drives None detected Users (mouse over user name for details) Printers local user accountslast logon Erik 21/04/2009 20:58:20 (admin) local system accounts Administrator never (admin)

Guest never

HelpAssistant never

IUSR_ERIK-COMPUTER never

IWAM_ERIK-COMPUTER 14/04/2009 13:42:11

SUPPORT_388945a0 never

 

Marks a disabled account; Marks a locked account Microsoft Shared Fax Driver on SHRFAX: Send To Microsoft OneNote Driver on Send To Microsoft OneNote Port: Controllers Display Standard floppy disk controller

Primary IDE Channel [Controller]

Secondary IDE Channel [Controller]

SiS 5513 IDE UDMA Controller SiS Mirage Graphics [Display adapter] Bus Adapters Multimedia SiS 180/181 RAID Controller

SiS 7001 PCI to USB Open Host Controller (3x)

SiS PCI to USB Enhanced Host Controller Philips Sound Agent 2 (WDM)

PSC604 PCI Audio Device

Realtek AC'97 Audio

Standard Game Port Communications Other Devices

 

 

NETGEAR WG111v2 54Mbps Wireless USB 2.0 Adapter

Dhcp Server: 192.168.2.1

Physical Address: 00:18:4D:0E:98:08 SiS 900-Based PCI Fast Ethernet Adapter primary Auto IP Address: 192.168.0.114 / 24

Gateway: 192.168.0.1

Dhcp Server: 192.168.0.1

Physical Address: 00:01:6C:DA:F8:F9 Networking Dns Server: 192.168.0.1 HID-compliant consumer control device

HID-compliant device

USB Human Interface Device (2x)

HID Keyboard Device

PS/2 Compatible Mouse

Generic USB Hub

USB Composite Device

USB Root Hub (4x) Virus Protection [back to Top] Norton AntiVirus Version 14.20 Virus Definitions Version 21/04/2009 Rev 6 Realtime File Scanning On Missing Microsoft Security Hotfixes [back to Top]

 

how can i fix this problem and get my sound working on my pc again write back cheers :D

[Plastic Nev]

Hi JakasE, and Welcome to Extreme Tech Support - Free PC Help mate,

I am a little confused here, but if I am right, your PCI based sound card appears to be dead, and seems to be the cause of the blue screen etc. If you disconnect all power, then remove it completely from the machine, boot up again, and then make sure you have the drivers installed (or reinstall them) for the AC97 on board sound. It should work OK from there, using the original on board sockets (for speakers/Headphones).

Let us know if that sorts things or not.

[maynardvdm]

Hi

 

Welcome to Extreme Tech Support - Free PC Help

 

Download the drivers here: Realtek

 

Sorry did not see you posting.

 

Follow Nev's advice, you can find the drivers for the onboard sound in the above link.

Edited April 21, 2009 by maynardvdm

[JakasE]

hey

 

so i need to completley turn off my pc and TAKE OUT THE SOUND CARD and then uninstall the drivers and then install them again and that will make my sound card that is already attached to the motherboard work ?

[maynardvdm]

so i need to completley turn off my pc

 

That is normally a good idea ;)

 

and TAKE OUT THE SOUND CARD and then uninstall the drivers and then install them again and that will make my sound card that is already attached to the motherboard work ?

 

Yes, uninstall the drivers for the sound card you took out and install the drivers for the onboard sound.

 

Tell us if you struggle with anything ;)

[Plastic Nev]

Hi again, yes it is best to turn off power when removing a PCI device to prevent static or surges causing damage, not to mention the electric shock risk.

The PCI based sound card is mounted on the back of the PC by one screw usually. Remove the screw then unplug the card. Once that is done, and you then first delete any existing drivers. (The faulty card may have damaged the software)

Then re install the Realteck drivers, your on board sound should then work. If not let us know as there may need to be something done in the BIOS, but we will save that one for only if we need to.

[JakasE]

kk

 

so whats the SOUND CARD name i am takin out so i can uninstall the drive and whats my onboard sound card called ?

[Plastic Nev]

Hi, I won't be back until about eight thirty tomorrow (Wednesday). Unless Maynard gets some photo's before me, I will show you where on the motherboard the sound card is likely to be, and describe in more detail how to remove it. Bear with us and we will do our best to help.

Nev.

[maynardvdm]

Hi

 

PSC604 PCI Audio Device <- This is the PCI one

Realtek AC'97 Audio <- This should be the onboard one

[Tootech]

[ATTACH]484[/ATTACH]

 

Thats the PCI card, the one that needs removing

Edited September 27, 2009 by Tootech

[JakasE]

HELP!!! :O

 

OK i have removed the PCI sound card, then rebooted my pc and then i reinstalled the AC97 driver but the sound is still not working can anyone help me ? and heres my system spec NOW!

 

Operating System System Model Windows XP Professional Service Pack 2 (build 2600) Enclosure Type: Desktop Processor a Main Circuit Board b 1.80 gigahertz AMD Sempron

128 kilobyte primary memory cache

128 kilobyte secondary memory cache Board: WinFast 760GXK8MC

Serial Number: WYWP53905420

Bus Clock: 200 megahertz

BIOS: Phoenix Technologies, LTD 6.00 PG 10/08/2005 Drives Memory Modules c,d 160.03 Gigabytes Usable Hard Drive Capacity

84.28 Gigabytes Hard Drive Free Space

 

TSSTcorp CD/DVDW SH-W162C [CD-ROM drive]

3.5" format removeable media [Floppy drive]

 

ST380012ACE [Hard drive] (80.02 GB) -- drive 0

WDC WD800EB-00DJF0 [Hard drive] (80.02 GB) -- drive 1 1504 Megabytes Installed Memory

 

Slot 'A0' has 1024 MB

Slot 'A1' has 512 MB Local Drive Volumes

 

 

c: (NTFS on drive 0) 80.02 GB 64.79 GB free d: (NTFS on drive 1) 80.02 GB 19.49 GB free Network Drives None detected Users (mouse over user name for details) Printers local user accountslast logon Erik 22/04/2009 22:52:36 (admin) local system accounts Administrator never (admin) Guest never

HelpAssistant never

IUSR_ERIK-COMPUTER never

IWAM_ERIK-COMPUTER 14/04/2009 13:42:11

SUPPORT_388945a0 never

 

Marks a disabled account; Marks a locked account Microsoft Shared Fax Driver on SHRFAX: Send To Microsoft OneNote Driver on Send To Microsoft OneNote Port: Controllers Display Standard floppy disk controller

Primary IDE Channel [Controller]

Secondary IDE Channel [Controller]

SiS 5513 IDE UDMA Controller SiS Mirage Graphics [Display adapter] Bus Adapters Multimedia SiS 180/181 RAID Controller

SiS 7001 PCI to USB Open Host Controller (3x)

SiS PCI to USB Enhanced Host Controller Multimedia Audio Controller Communications Other Devices

 

 

NETGEAR WG111v2 54Mbps Wireless USB 2.0 Adapter primary Auto IP Address: 192.168.2.4 / 24

Gateway: 192.168.2.1

Dhcp Server: 192.168.2.1

Physical Address: 00:18:4D:0E:98:08 SiS 900-Based PCI Fast Ethernet Adapter

Physical Address: 00:01:6C:DA:F8:F9 Networking Dns Server: 192.168.2.1 HID-compliant consumer control device

HID-compliant device

USB Human Interface Device (2x)

HID Keyboard Device

PS/2 Compatible Mouse

Generic USB Hub

USB Composite Device

USB Root Hub (4x) Virus Protection [back to Top] Norton AntiVirus Version 14.20 Virus Definitions Version 22/04/2009 Rev 5 Realtime File Scanning On Missing Microsoft Security Hotfixes [back to Top]

 

any ideas on what to do ? or any CLEAR instructions what to do :D

[I4n]

Looks like you need to go into the BIOS and enable the onboard sound.

[maynardvdm]

Yes check what I4n said.

 

Also can you do a screen shot of device manager like this:

 

http://i307.photobucket.com/albums/nn297/Mjfreepchelp/devicemanager2.png

[JakasE]

heres the screenshot u wanted

 

i have installed the realteck ac97 software but a messaged poped up

 

how can i fix this problem ? and btw the screenshot is attached to this message :D

Edited April 23, 2009 by Tootech

[JakasE]

heres the other problem i get

 

Screenshots of my other 2 problems that i get and what does it mean and how do i fix them ?

[JakasE]

& my other problem

 

heres the screenshot

[Tootech]

In the Post No 15, click Continue with respect to the unsigned driver.

 

All it means it that the company that wrote it didn't jump through hoops to have Microsoft checkout their work and certify it.

 

The request for the Windows CD - I guess you don't have one?

 

The detail in the picture is not easy to read, can you post the exact file that Windows requires, and in what folder it is looking.

 

The same thing may happen with other files also.

 

Often the files are stored on your hard disk and its just a case of searching for them.

[JakasE]

HELP!

 

hers the screenshot & when i try to install this comes up what can i do ?

[JakasE]

:)

 

btw if you cant READ it proper how do i make it bigger ? & i suggest yu right click and save the image to see it in better quality :)

[maynardvdm]

Do you have your Windows disk?

 

If yes then put it in and on that message click browse and go to the CD.

[JakasE]

helpsp

 

so then afta i hav done that it should work correctly yeh ?

[JakasE]

HELP!

 

ok i put the windows xp cd in and it still dont work now its showin me that i need a certain file and heres the screenshot of it so u know more about this btw is there an easier way to resort this problem :(

[maynardvdm]

Hi

 

Uninstall the sound drivers completely. If you cant get into normal mode then try safe mode.

 

What is the make and model number of your motherboard?

[JakasE]

HELP!

 

the model of my motherboard is WinFast but i am not sure so what can i do to resole this problem ?

[JakasE]

HELP!

 

and i can get into normal mode its just when i install the driver and it ask for that file that cant be found i continue without it then that blue screen pops up any ideas on what to do ?