alienware laptop BOOTMGR is missing

[louis15889]

hi, i have a problem with my alienware m9700 laptop, which now when i turn it on comes up with the message MOOTMGR is missing, Press Ctrl Alt Del to restart, however when i do this it restarts then comes back to the same message. What am i to do? many thanks louis

[RandyL]

Hi louis;

Did you mean to type BOOTMGR?

Oh yes you did.

It's in the title.

[maynardvdm]

Hi

 

Welcome to Extreme Tech Support - Free PC Help

 

Do you have your Vista installation DVD?

[louis15889]

hi, wow quick response, no i dont have the vista installation disk, just one from alienware which is called the master cd. Another opton it gives me is to push F10 for alenrespawn V2.0 but it says it will restore it to factory settings, however i dont want to lose all of my stuff.

[maynardvdm]

Ok you'll need to go in the BIOS and set to boot from CD/DVD

Then insert your Vista disk and start your pc

Click Next at the first prompt

Click on Repair your computer

The installation process will attempt to find your Vista installation directory. If there's more than one in the list, select the correct one and then use the Next button.

Click the first link for Startup Repair

The installation process will repair the system, and then prompt for you to reboot

[louis15889]

what is the BIOS? lol, sorry im not too comp literate. and i only have the one disk called the master cd no vista disk?

[maynardvdm]

hi, wow quick response, no i dont have the vista installation disk, just one from alienware which is called the master cd. Another opton it gives me is to push F10 for alenrespawn V2.0 but it says it will restore it to factory settings, however i dont want to lose all of my stuff.

 

Sorry did not see you posting.

 

Ok restore to factory you don't want coz that will wipe all your data.

 

Try what i said with the master CD, or try and boot from the master CD and tell us what it says.

[louis15889]

i have put in the master cd which made a whirring sound but it hasnt changed the screen at all, should i turn off the computer and but in disk when i turn it back on?

[louis15889]

it gave me the option of pressing f11 to go into the boot menu, it now says select boot device, SATA: PM-SAMSUNG HM1GHJI OR CD/DVD: SM-TSST corp CDDVDW SN-O OR Network: BO5 DOO Yukon PXE? which one should i select if any?

[maynardvdm]

Ok

 

When you first start the pc look at the bottom to see which button to press to enter setup or BIOS usually its F2 or Del

 

In the BIOS look for Boot sequence or Boot order or something like that and put CD/DVD as the firts one and Hard drive as the second one and restart your computer with the CD in the drive.

[louis15889]

oh god it now says windows is loading files, so i am not sure what this means, if i am losing all my stuff.

[louis15889]

it has now come up with the message windows failed to start a recent hardware or software change might be the cause. To fix the problem: insert your windows ins disc and restart your comp or choose your lang settings and click next or click repair your comp. but i dont have this disc, i would have thought this info would be on the master cd?

[maynardvdm]

Ok i am going to find a download for a bootable disk then we can go from there.

[louis15889]

dont bother i have just found the other disk that i need out in the garage, sorry for wasting your time, i have now put it into the system however the screen has just gone black and it has been like that for a few mins now.

[louis15889]

god you are so good, why do you think my screen has gone black, shouldnt it be giving me a message of some sort, should i turn it off then try again?

[maynardvdm]

Or if you can get the command prompt option, choose that and in the command prompt type bootrec /fixboot and press enter.

[maynardvdm]

god you are so good, why do you think my screen has gone black, shouldnt it be giving me a message of some sort, should i turn it off then try again?

 

What disk did you use now?

[louis15889]

its called alienware microsoft windows home vista premium system recovery dvd, but i put the disk in then select boot menu and those 3 previous options come up, which one should i choose, the middle one?it gave me the option of pressing f11 to go into the boot menu, it now says select boot device, SATA: PM-SAMSUNG HM1GHJI OR CD/DVD: SM-TSST corp CDDVDW SN-O OR Network: BO5 DOO Yukon PXE?

[maynardvdm]

Ok

 

What options do you get? I dont know what the "middle one" is.

[louis15889]

these are the 3 options1. SATA: PM-SAMSUNG HM1GHJI OR 2. CD/DVD: SM-TSST corp CDDVDW SN-O OR 3. Network: BO5 DOO Yukon PXE?

[maynardvdm]

Ok

 

Choose to boot from the CD/DVD, then restart your computer with the recovery disk in the drive. Also look out if it says Press any key to boot from CD....

[louis15889]

it has now brought up the vista menu and is asking lang to install etc. will i still have my data though or has this gone if i proceed?

[maynardvdm]

No you wont loose your data, unless you choose a new install.

 

Now, click next.

 

Then choose the Repair your computer option

[louis15889]

it still hasnt given me the repair comp option yet, it now says where do you want to install windows and the option is Disk 0 Partition 1 total size 141.9 GB free space 47.9 GB type: Primary. other option are to load a driver/ or should i just click next? sorry for all the q's

[maynardvdm]

Hold on. What exactly did the first screen say where you clicked next.

 

This sounds like a new install. I dont want you to loose any data.