User Profile Issues, Possible Corruption?

[Guest mmasuo@gmail.com]

Hi there.

 

I'm desktop support, and researching an issue we've got running right

now.

 

Most users I support are thin client/ terminal service users.

Currently 8 of them have problems with the start button.

 

We use 2X to pull the kernel down from server, saves it in memory, and

(I think) sends the user credentials to TS server. TS servers are

W2K3. There's 4 or 5 of them, loadbalancing.

 

User gets logged in, fine. Clicks on start button, start button looks

pressed but no response. Or, similar - the user can expand the start

menu but cannot open Programs.

 

On desktops, I've had this happen and it was profile, just rename and

log in- they're good to go.

 

To do a test, I cloned a user with issues to a test user....and

McTesty could log in, but had exact same problem that McUser had.

 

I'm new to TS- so bear with me.

 

1: Is this a profile corruption issue?

2: If so, how would I fix it? Would I hit all TS and delete profile of

user who's got issues?

3: Why does this happen?

 

It seems that I'm getting one a week - all same issue, and I have no

idea on how to fix. Right now we've got a workaround until I can get

this fixed...but I need to learn.

 

 

Any help is appreciated!

 

MMasuo

[Guest JEFF]

Re: User Profile Issues, Possible Corruption?

 

Greetings,

 

I understand that you are using an RDP client from http://www.2x.com that is linux

based. I am curious what happens if you log one of these users on from the

Microsoft client (mstsc.exe). Can you run a quick test for a user that is

experiencing this issue?

 

1. start, run, mstsc <enter>, key in the computer name of one of your

terminal servers.

2. logon as the domain account for the user that is experiencing the

problem.

 

What is your current workaround?

 

Thanks!

:)

 

<mmasuo@gmail.com> wrote in message

news:8388eed8-1ee3-4a93-b1de-bd2bcf7076eb@s19g2000prg.googlegroups.com...

> Hi there.

>

> I'm desktop support, and researching an issue we've got running right

> now.

>

> Most users I support are thin client/ terminal service users.

> Currently 8 of them have problems with the start button.

>

> We use 2X to pull the kernel down from server, saves it in memory, and

> (I think) sends the user credentials to TS server. TS servers are

> W2K3. There's 4 or 5 of them, loadbalancing.

>

> User gets logged in, fine. Clicks on start button, start button looks

> pressed but no response. Or, similar - the user can expand the start

> menu but cannot open Programs.

>

> On desktops, I've had this happen and it was profile, just rename and

> log in- they're good to go.

>

> To do a test, I cloned a user with issues to a test user....and

> McTesty could log in, but had exact same problem that McUser had.

>

> I'm new to TS- so bear with me.

>

> 1: Is this a profile corruption issue?

> 2: If so, how would I fix it? Would I hit all TS and delete profile of

> user who's got issues?

> 3: Why does this happen?

>

> It seems that I'm getting one a week - all same issue, and I have no

> idea on how to fix. Right now we've got a workaround until I can get

> this fixed...but I need to learn.

>

>

> Any help is appreciated!

>

> MMasuo