cannot connect

[Bobcoop103]

A friend asked me to check her computer to see why she could not access the internet, whenever she tried she got the message : CANNOT DISPLAY THIS WEB PAGE. It's a fairly new HP with VISTA, she is connected with a MODEM/ROUTER via cable. Nothing had changed during the time the problem occurred. I received the same message when I connected to my DSL I also received a message saying that there were 2 Internet connections and I should disconnect one, there was only one.

I restored her system to an earlier restore point and it solved the problem for a while then it happened again. Any ideas anyone?

Follow up to above.

I went to NETWORK PROPERTIES & MANAGE INTERNET CONNECTIONS, DIAGNOSE which reported that the internet connection was working properly.

While working with the system I received an IM which told me that the connection was OK I also used a disk that I had downloaded MSIE 8 onto and was able to upgrade to that version, the updates were downloaded and installed. But the main problem remains, I cannot get on the internet through MSIE. I would appreciate any help with this.

[RandyL]

OK you are connected then.

 

Have you tried a different browser such as FireFox?

What security products do you have installed?

Have you tried to reset IE8 settings to the default?

 

Go to Tools>Options>Advanced>Reset Internet Explorer settings>Reset

 

Just to be sure I would also put a check in Delete personal settings.

[Bobcoop103]

Connection Problem

 

I tried all that everyone suggested with no luck, as stated the problem was universal, I could not connect to the Internet period, Diagnostics indicated the connection had no problems, I ran a malware scan with the Malicious Software removal tool. It found nothing, I turned the firewalls off. So finally did a system recovery which solved the problem. Thanks to all who tried to help.

 

Bob