Using CD/DVD Drive crashes PC Please Help - Need to Back up Pics!!

[maynardvdm]

Hi

 

I dont personally have Norton, but from what i read at the symantec site is that you keep the days remaining on the new upgrade. I will just double check to confirm this.

[Goku]

Ah, I understand now. Perform a complete uninstall and then it should proceed with the upgrade.

 

-- Goku

[Tootech]

If you have a Norton account, you can log in using your email address and a password you have previously set up, to check your subscription.

 

Just to be sure, log on to your account and check you can retrieve your serial key.

 

Once that is confirmed you can uninstall Norton and reinstall again, without loss of subscription.

[Douglas_ben]

Ok trying now - fingers crossed!!

[Douglas_ben]

Ok seems to have worked all ok, sorry for being such a drama queen!!

 

am just running the live update to ensure all up to date.

Goku - it seems that the protection centre does not recognise the antivirus? It has not for a while to be fair, but thought would ask as sitting here for a moment?

 

Thanks to all you guys, will remove driver for cd (original problem anyone remember??) once norton all up to date

 

Thanks

Douglas

[Goku]

Fix Security Center

 

Ok seems to have worked all ok, sorry for being such a drama queen!!

Amend that to "drama king". Lol, just kidding. :D

 

am just running the live update to ensure all up to date.

Good thing. Let us know when you are done.

 

Goku - it seems that the protection centre does not recognise the antivirus? It has not for a while to be fair, but thought would ask as sitting here for a moment?

I assume you are referring to the Security Center. Try this.

• Please download the attached archive and extract it.
  
• If you are unsure on how to open the archive, use the instructions from here and continue.
  
• After you have extracted the archive, you should obtain a file labeled Fix Security Center.reg.
  
• Double-click on the file and you will be asked whether you want to import the information into the registry or not.
  
• Answer Yes to the prompt and sometime later another dialog box will pop up informing you that the operation was successful.
  
• After you have done the above, reboot your computer.
   
  Note: Please backup your registry before you apply any of the above changes so that we can revert back your system to working condition if something goes awry.
   
  Note: Using the above registry fix might cause some programs to dysfunction or work incorrectly. In that case, please reinstall the affected programs to resolve their respective errors.
  

That should fix the problem according to my estate. In any case, let us know the results. :)

 

-- Goku

Fix Security Center.zip

[Douglas_ben]

Just unistalled driver now, about to reboot.

[Douglas_ben]

Hi all,

 

Thank you so very very much. I have still to update to SP3, and also to resolve the security centre conflict, but guess should spend some time with the kids now!!!

 

A sincere thank you for your time spent with me. I really appreciate it, and look forward to a couple of hours of backing up pictures now!!!

 

Thanks again very much indeed

Douglas

[maynardvdm]

Not a problem

 

Any other questions feel free to ask ;)