Installing problems

[Doddy7]

Help!!!!

 

I recently downloaded a add-on for a game, and when trying to install it it came up with 'you must have the game installed on your computer to install this'

 

i dont know why it is doing this because i have installed the game.

 

And later I downloaded a add-on for skype and same problem, it said 'you must have version 3. something of skype to install this

 

i dont know why because i have that version of it

 

Is this my computer or something different????

[maynardvdm]

Hi

 

Welcome to Extreme Tech Support - Free PC Help

 

Try this first, download and install the latest version of the windows installer.

 

Download details: Windows Installer 3.1 Redistributable

[Doddy7]

I already had the latest version

[starams5]

Updates and patches usually get the install info (dir path) from the registry, this info may be missing in the registry.

[Doddy7]

so what should i do???

[Goku]

Hello Doddy. What is the game you are trying to patch? Also, what add-on did you try to install for Skype?

 

-- Goku

[Doddy7]

The game I am trying to patch is star wars empire at war, and the add-on is crazytalk.

 

Also i have tried downloading them again but no luck:(

[starams5]

Have you tried re-installing the game immediately followed by installing the patch.

[Goku]

Hello Doddy. Try copying the patch in the game's installation directory and then try to execute it. See if it is able to install now or not.

 

For your Skype problem, if you have the version 4 installed, then you can use the troubleshooting instructions from here to correct the problem. If you have an older version installed, then you can download the latest version from here and then try and install the add-on.

 

Let us know what works for you. Good Luck. :)

 

-- Goku

[Doddy7]

Thanks Goku that has fixed the skype problem.

 

I know this might sound like a silly question, but where can I find the installation directory, I think I have found it but I just want to be sure.

[Goku]

I know this might sound like a silly question

No worries Doddy. That is not at all a silly question. I am not too sure of it but it should be somewhere under C:\Program Files\Sega. If its not there, then perform a search for the keywords "Empire" and see if it yields the directory.

 

Hope that helps. :)

 

-- Goku

[Doddy7]

no, still can not find it

[Goku]

OK Doddy. Please tell me what folder is the one that you suspect you found?

 

-- Goku

[Doddy7]

It is called Install and I have tried putting it into there but no luck

[maynardvdm]

Hi

 

Look under this directory: C:\Program Files\Lucasarts\

[Goku]

Hello Doddy. Please right-click on the shortcut to the game and select the Properties option. Note down the path in the Target: field. This is where you have to place the patch and try and install it.

 

Hope that helps. :)

 

-- Goku

[Doddy7]

no, still no luck, it still comes up with 'original installation of Star Wars empire at war not found. You must have the original game installed to use these tools.

[Goku]

Hello Doddy. Is the disc you are using borrowed from a friend or another third-party source?

 

-- Goku

[Doddy7]

No I bought it myself