Remote Control: Shadowing user sessions from helpdesk local machin

[Guest Creative-Instinct]

Greetings,

 

I work for a helpdesk that handles a large call volume of Terminal Server

(TS) issues. We have various offices around the globe. Each office houses 1

to 4 Terminal Servers. I was wondering: is it possible to remote control a TS

session from our client computers via the Terminal Server Manager without

having to login to the specific Terminal Server the user's on?

 

We have a Win2k3 environment and do have the option of TSWEB, which allows

us to remote control into any session in the particular server farm, but was

curious if there was a faster solution since we can launch the TSADMIN

locally to reset, disconnect, or log off users TS sessions.

 

Your expertise & assistance is greatly appreciated.

 

Thank You,

 

Jesse

[Guest Vera Noest [MVP]]

Re: Remote Control: Shadowing user sessions from helpdesk local machin

 

If the account under which you are logged on (or under which you

run TS Manager, if you use RunAs) has Remote Control rights on all

servers, you should be able to remote control all sessions from

within a single TS Manager console.

But you must start a TS session yourself, since you can only remote

control from one session to another.

Our helpdesk has a dedicated TS for this purpose, onto which all

helpdesk personnel logs in remotely.

_________________________________________________________

Vera Noest

MCSE, CCEA, Microsoft MVP - Terminal Server

TS troubleshooting: http://ts.veranoest.net

*----------- Please reply in newsgroup -------------*

 

=?Utf-8?B?Q3JlYXRpdmUtSW5zdGluY3Q=?=

<CreativeInstinct@discussions.microsoft.com> wrote on 16 dec 2007:

> Greetings,

>

> I work for a helpdesk that handles a large call volume of

> Terminal Server (TS) issues. We have various offices around the

> globe. Each office houses 1 to 4 Terminal Servers. I was

> wondering: is it possible to remote control a TS session from

> our client computers via the Terminal Server Manager without

> having to login to the specific Terminal Server the user's on?

>

> We have a Win2k3 environment and do have the option of TSWEB,

> which allows us to remote control into any session in the

> particular server farm, but was curious if there was a faster

> solution since we can launch the TSADMIN locally to reset,

> disconnect, or log off users TS sessions.

>

> Your expertise & assistance is greatly appreciated.

>

> Thank You,

>

> Jesse

[Guest Creative-Instinct]

Re: Remote Control: Shadowing user sessions from helpdesk local ma

 

Re: Remote Control: Shadowing user sessions from helpdesk local ma

 

Thank you Vera. You answered my question. I was under the impression that I

didn't need to start a TS session in order to connect to another session. I

was hoping that I could simply open up the TSADMIN from my machine, then

right click on a user's session and Remote Control it.

 

Thanks to you I discovered that we do have a dedicated TS that opens all

other TS sessions. It still requires me to login to the server, but atleast I

can see all other sessions and remote from there.

 

Cheers,

 

~Jesse

 

"Vera Noest [MVP]" wrote:

> If the account under which you are logged on (or under which you

> run TS Manager, if you use RunAs) has Remote Control rights on all

> servers, you should be able to remote control all sessions from

> within a single TS Manager console.

> But you must start a TS session yourself, since you can only remote

> control from one session to another.

> Our helpdesk has a dedicated TS for this purpose, onto which all

> helpdesk personnel logs in remotely.

> _________________________________________________________

> Vera Noest

> MCSE, CCEA, Microsoft MVP - Terminal Server

> TS troubleshooting: http://ts.veranoest.net

> *----------- Please reply in newsgroup -------------*

>

> =?Utf-8?B?Q3JlYXRpdmUtSW5zdGluY3Q=?=

> <CreativeInstinct@discussions.microsoft.com> wrote on 16 dec 2007:

>

> > Greetings,

> >

> > I work for a helpdesk that handles a large call volume of

> > Terminal Server (TS) issues. We have various offices around the

> > globe. Each office houses 1 to 4 Terminal Servers. I was

> > wondering: is it possible to remote control a TS session from

> > our client computers via the Terminal Server Manager without

> > having to login to the specific Terminal Server the user's on?

> >

> > We have a Win2k3 environment and do have the option of TSWEB,

> > which allows us to remote control into any session in the

> > particular server farm, but was curious if there was a faster

> > solution since we can launch the TSADMIN locally to reset,

> > disconnect, or log off users TS sessions.

> >

> > Your expertise & assistance is greatly appreciated.

> >

> > Thank You,

> >

> > Jesse

>

[Guest Vera Noest [MVP]]

Re: Remote Control: Shadowing user sessions from helpdesk local ma

 

Re: Remote Control: Shadowing user sessions from helpdesk local ma

 

I'm glad I could help, and thanks for the feedback, Jesse!

_________________________________________________________

Vera Noest

MCSE, CCEA, Microsoft MVP - Terminal Server

TS troubleshooting: http://ts.veranoest.net

*----------- Please reply in newsgroup -------------*

 

=?Utf-8?B?Q3JlYXRpdmUtSW5zdGluY3Q=?=

<CreativeInstinct@discussions.microsoft.com> wrote on 18 dec 2007:

> Thank you Vera. You answered my question. I was under the

> impression that I didn't need to start a TS session in order to

> connect to another session. I was hoping that I could simply

> open up the TSADMIN from my machine, then right click on a

> user's session and Remote Control it.

>

> Thanks to you I discovered that we do have a dedicated TS that

> opens all other TS sessions. It still requires me to login to

> the server, but atleast I can see all other sessions and remote

> from there.

>

> Cheers,

>

> ~Jesse

>

> "Vera Noest [MVP]" wrote:

>

>> If the account under which you are logged on (or under which

>> you run TS Manager, if you use RunAs) has Remote Control rights

>> on all servers, you should be able to remote control all

>> sessions from within a single TS Manager console.

>> But you must start a TS session yourself, since you can only

>> remote control from one session to another.

>> Our helpdesk has a dedicated TS for this purpose, onto which

>> all helpdesk personnel logs in remotely.

>> _________________________________________________________

>> Vera Noest

>> MCSE, CCEA, Microsoft MVP - Terminal Server

>> TS troubleshooting: http://ts.veranoest.net

>> *----------- Please reply in newsgroup -------------*

>>

>> =?Utf-8?B?Q3JlYXRpdmUtSW5zdGluY3Q=?=

>> <CreativeInstinct@discussions.microsoft.com> wrote on 16 dec

>> 2007:

>>

>> > Greetings,

>> >

>> > I work for a helpdesk that handles a large call volume of

>> > Terminal Server (TS) issues. We have various offices around

>> > the globe. Each office houses 1 to 4 Terminal Servers. I was

>> > wondering: is it possible to remote control a TS session from

>> > our client computers via the Terminal Server Manager without

>> > having to login to the specific Terminal Server the user's

>> > on?

>> >

>> > We have a Win2k3 environment and do have the option of TSWEB,

>> > which allows us to remote control into any session in the

>> > particular server farm, but was curious if there was a faster

>> > solution since we can launch the TSADMIN locally to reset,

>> > disconnect, or log off users TS sessions.

>> >

>> > Your expertise & assistance is greatly appreciated.

>> >

>> > Thank You,

>> >

>> > Jesse