Remote Assistance

[Guest greatbarrier86]

Hi,

I hope this is the right forum. My question is, is it possible to script the

creation of a remote assistance invite? I'd rather not have to have my users

manually go through the process each time.

 

Thanks,

Jason

[Guest michaelcorange@gmail.com]

Re: Remote Assistance

 

This is how we do a remote assistance session with only the user

clicking the yes button:

the batch file will prompt you for your password that cooresponds to

the user account. that will pop up the help and support screen then

you can go to tools and offer remote assistance, pipe in the pc name

or IP.

 

copy and paste and make a .bat file:

 

runas /noprofile /user:**domain**\**user account with appropriate

rights** c:\WINDOWS\pchealth\helpctr\binaries\helpctr.exe

[Guest greatbarrier86]

Re: Remote Assistance

 

I cant use "Offer Remote Assistance." They are not on the same domain so i

needed a script that automatically created an invite.

 

"michaelcorange@gmail.com" wrote:

> This is how we do a remote assistance session with only the user

> clicking the yes button:

> the batch file will prompt you for your password that cooresponds to

> the user account. that will pop up the help and support screen then

> you can go to tools and offer remote assistance, pipe in the pc name

> or IP.

>

> copy and paste and make a .bat file:

>

> runas /noprofile /user:**domain**\**user account with appropriate

> rights** c:\WINDOWS\pchealth\helpctr\binaries\helpctr.exe

>

>