Priavcy center and you

[Survivor]

Privacy center has seemed to take the oppurtunity to install itself onto my PC.

I've done some research and found that it is some sort of virus/spyware thing and it poses as a virus scanner.

Now everytime i log into my Windows account (a full access user) this privacy center starts running, and so i control alt delete, and then end the program because if i leave it running it hits and error saying there is not enough mrmory and i can't do anything but hit the power button after that.

And when i log my brother's (limited) windows account, i cant delete the PC folder, the uninstall in that folder is very good at making you think it has been uninstaled, but if you go back and check again, it is still there.

I'm worries about what it could be doing to my PC theres currently no anti virus software on it. I was in the process of uninstalling AVG and about to install McAfee.

 

Any help would be most appreciated, as this is getting very tiresome.

[RandyL]

Hi Survivor;

I'm pretty sure I know what you mean and know what you are infected with.

 

Since your security was weak or non-existent and you are infected follow our guide to remove infections. It works well and will likely cure this.

 

If you have any trouble with any of the steps please let us know.

 

 

Your computer appears to be infected with Malware. Malware is software designed to infiltrate or damage a computer system without the owner's informed consent. It is a combination of the words malicious and software. The expression is a general term used by computer professionals to mean a variety of forms of hostile, intrusive, or annoying software or program code.

 

It is in your best interest to note the following:

1. Please disable your resident security applications (such as AVG, Spybot, WinPatrol, etc.) before performing the below procedure so that they do not interfere with the process.
   
2. Perform all the steps in the order listed to avoid any conflicts.
   
3. If unsure, please stop and voice your doubts.
   
4. You might be required to go offline during the disinfection process. Therefore, it is recommended to print off the instructions below for ease of reference.
   

If you stick to the above guidelines, all should go smoothly.

 

 

 

================================================

STEP 1

1. Download ATF-Cleaner by Atribune.
   
2. Save the file to your Desktop.
   
3. Double-click on the file to run the program.
   
4. On the Main tab, check the Select All button.
   
5. Next, click on the Firefox tab (if applicable) and check the Select All button.
    
   Note: If you would like to preserve your saved passwords in Firefox, then click No at the corresponding prompt.
   
6. Now, click on the Opera tab (if applicable) and check the Select All button.
    
   Note: If you would like to preserve your saved passwords in Opera, then click No at the corresponding prompt.
   
7. Press the Empty Selected button and click OK to acknowledge the corresponding prompt.
   
8. Click on the Exit button to quit the program.
   

================================================

STEP 2

1. Please click here to download Malwarebytes' Anti-Malware.
   
2. Save the file to your Desktop.
   
3. Double-click mbam-setup.exe and follow the prompts to install the program.
   
4. At the end, make sure a check mark is placed next to:
   1. 
      
   2. Update Malwarebytes' Anti-Malware
      
   3. Launch Malwarebytes' Anti-Malware
      

[*]Click Finish.

[*]The program will download and update itself if it finds the necessity to do so. Please allow this.

[*]Once the program has loaded, select Perform full scan, then click Scan.

 

 

Note: Depending on your computer specifications, the scan may take some time to complete. Please wait patiently and do not interrupt the process.

[*]When the scan is complete, click OK, and then Show Results to view the results.

[*]Make sure that every entry is selected, and click Remove Selected.

[*]Restart your computer.

================================================

STEP 3

1. Please click here to download SUPERAntiSpyware (Free Version).
   
2. Save the file to your Desktop.
   
3. Double-click SUPERAntiSpyware.exe and follow the prompts to install the program.
   
4. Open SUPERAntiSpyware.
   
5. Under Configuration and Preferences, click the Preferences button.
   
6. Click the Scanning Control tab.
   
7. Under Scanner Options make sure the following fields checked:

   [*]Click the Close button to leave the control center screen.

   [*]On the main screen, under Scan for Harmful Software click Scan your computer.

   [*]On the left, make sure you check mark All the Fixed Drives.

   [*]On the right, under Complete Scan, choose Perform Complete Scan.

   [*]Click Next to start the scan. Please be patient while it scans your computer.

   [*]After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click OK.

   [*]Make sure every entry has a check mark next to it and click Next.

   [*]A notification will appear that Quarantine and Removal is Complete. Click OK and then Finish to return to the main menu.

   [*]Restart your computer.

   ================================================

   STEP 4
   1. Please visit the ESET Online Scanner, using Internet Explorer to initiate the scan.
       
      Note: If you are running Windows Vista, then you will need Administrative privileges to complete the latter part of the procedure. To do so, right-click on the Internet Explorer icon in the Start Menu and select the Run As Administrator option in the shell context menu.
      
   2. Check mark the YES, I accept the Terms of Use box.
      
   3. Click the Start button.
      
   4. Click the Install button on the following screen.
      
   5. Click Start. This will will initialize and update the scanner engine.
      
   6. Check mark the box beside Remove found threats.
      
   7. Click the Scan button. This will start the scan. Please be patient while it is in progress.
      
   8. Restart your computer.
      

   ================================================

   STEP 5
   1. Click on Start > Programs > Accessories > System Tools and select System Restore.
      
   2. Choose the radio button marked Create a Restore Point on the first screen and click Next. Give the restore point a name then click Create. The new point will be stamped with the current date and time. Keep a note of this so you can find it easily should you need to use System Restore.
      
   3. Next, click on Start > Run, type Cleanmgr and click on OK.
      
   4. Click on the More Options tab.
      
   5. Click the Clean Up button in the System Restore section to remove all previous restore points except the most recent one.
      

   This will remove any infected files that have been backed up by Windows. The files in "System Restore" are protected to prevent any programs changing those files. This is the only foolproof way to ensure the deletion of those files.

    

   Note: Do not clear restore points on a regular basis as doing so will clear all previous restore points even those that you may need. System Restore is a useful tool to revert your computer back to a working condition if something goes wrong.

    

   Re-enable all your security applications and please return here and tell us how the computer seems to be operating.

Close browsers before scanning
Scan for tracking cookies
Terminate memory threats before quarantining

[Survivor]

another wall.

 

I need to be logged on to an administrator account to install the mbam-setup and when i log onto my account (the administrator) the privacy center stops me from doing anything.

so i dont see how i can get to install the mbam-setup.

[Plastic Nev]

hi Survivor, and welcome from me too, do you have access to another but clean computer?

If so, download all the antimalware, malwarebytes, superantispyware, etc to a folder on that machine, then transfer the files to either a memory stick or pen drive, or even CD, then try to install them onto the affected machine from there.

If still having problems let us know.

[danzil]

some new viruses are aware of malware bytes, superantispyware and other removal tools..

try renaming the exe (installation programme to mbam.bat. then see if it will install.

if it does install you will have to rename the startup of the program too to .bat or .com.

 

see if that helps.

also try download smitfraudfix and run that in safe mode.

regards

danzil

[Survivor]

Thanks are in order.

 

The scan took longer than i expected it to, so i can't finish the whole process tonight.

However everything the scan found upon finishing has been removed.

If i encounter any problems tomorow with the rest of it i will be sure to post on here because i haven't found any other site nearly as useful as this one.

 

So thank you all.

 

And the memory stick idea did work. :)

[Plastic Nev]

Hi again, glad the memory stick worked OK, as Danzils suggestion of renaming the files would have been the next thing, thanks Danzil.

[danzil]

glad to help plastic nev.

regards

danzil