Usb Problem

[leeajohnson]

:confused: :confused: :confused:

Hi,

 

Can anybody help as my USB connection on my Compaq Presario laptop have stopped working!

 

Neither my camera usb or external hard drives seem to prompt the usual command request

 

Any ideas how to sort it out?

 

Cheers Lee.

[maynardvdm]

Hi

 

Welcome to Extreme Tech Support - Free PC Help.

 

Have you tried to reinstall the USB drivers?

[Jelly Bean]

Hello and welcome Leea.

 

Do you get any error message or do they just appear to of just stopped functioning?

 

Lets try this.

 

Click start scroll to my computer and open properties.

Click on hardware tab then device manager.

Use + to open the drop down box next to USB.

Choose update driver.

Do this for each USB item in the list.

 

Or:

 

Right click on each item and choose uninstall.

Uninstall all the USB items then restart the computer.

Found new hardware wizard will reinstall them.

 

Or:

 

Or you can download the latest chipset driver for your computer as this contains USB hardware drivers then in device manager right click on each USB item listed and choose update driver.These drivers can be downloaded from your computer manufacturers website under support tab.

 

Jelly Bean.

[leeajohnson]

Hi

 

I have tried to update each driver but it says hardware cant be updated as there isn't a better match than the software i already have.

 

......

[leeajohnson]

... they appear to have stopped functioning? - working ok yesterday and not today for the first time??

[Jelly Bean]

Hey Leea.

 

In device manager right click on each USB item listed and choose uninstall and then once you have uninstalled all the items restart the machine and found new hardware should reinstall them.

 

Try that and see how we go.

 

Jelly Bean.

[leeajohnson]

i have 2 usb ports and under Universal Serial Bus controllers I have 5 Intel USB universal host controllers and 5 usb root hub - should i try to uninstall all 10???

[leeajohnson]

ok will try this now see ya soon

[Jelly Bean]

Yes uninstall all.

 

See you in a few mins.

[leeajohnson]

hi

 

i have restarted but nothing has happened do i add new hardware?

[Jelly Bean]

Strange.

 

Go into device manager and are your USB listed and no yellow symbols?

 

Have you now tried plugging in a USB device?

 

What make and model is th laptop?

[leeajohnson]

all the usb icons are in device mgr and the extrenal hd has come up, will try another usb device ......

[Jelly Bean]

Does the external hard drive show in my computer and can to access it?

[leeajohnson]

yeh the external hd works fine

 

just connected my camera and its not showing either on the camrera or pc that its connected??

 

strange!

[Jelly Bean]

The issue maybe the camera and not the USB ports.

 

Try testing it on another computer.

 

Or reinstall the software and drivers see if that fixes the issue.